Time-and-Materials Service Sample Clauses
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Time-and-Materials Service a. ONA may, at its option and in its discretion, elect to accept requests from MAI for service on a time and materials basis ("Time and Materials Service"). Such Service shall be on a "best efforts" basis consistent with the availability and location of trained personnel and Parts.
b. ONA will use all reasonable efforts to provide Time & Materials Service in a timely manner, subject to the availability of personnel and equipment, necessary travel time and other factors affecting ONA's ability to provide this service.
Time-and-Materials Service. If Client requests and UA agrees to provide services that are outside the scope of the Service, such services shall be provided at UA’s then-current hourly service rates or as established within a separate agreement addressing these specific requests.
Time-and-Materials Service. If Customer requests and Bloorcom agrees to provide, services that are outside the scope of the Service, such services shall be provided at Bloorcom’s then-current hourly service rates, not to exceed $100.00 CDN per hour.
Time-and-Materials Service a. OCL may, at its option and in its discretion, elect to accept requests from MAI for service on a time and materials basis ("Time and Materials Service"). Such Service shall be on a "best efforts" basis consistent with the availability and location of trained personnel and Parts.
b. OCL will use all reasonable efforts to provide Time & Materials Service in a timely manner, subject to the availability of personnel and equipment, necessary travel time and other factors affecting OCL's ability to provide this service.
Time-and-Materials Service. IBM will provide time and material maintenance service at the rate of $234.00 per hour with a two (2) hour minimum including travel plus the cost of parts required to service the product. Mileage will be billed at IBM's then current rate. (as of 12/21/99, rate is 27.5 cents per mile). See warranty provision in Section 1.3.4. Exhibit B - Call Flow
1. IBM will dispatch a service technician when a service call is placed.
2. The service technician will call the end user, normally within one (1) hour of the time the call is placed and arrange for on-site arrival to occur, next business day.
3. The service technician will update the call record with the appropriate status.
4. The service technician will close the call record upon completion. Exhibit C Escalation Procedures Escalation By IBM to QMS ------------------------ Contact Title Phone ----------------------------------------------------------------------------------------------- Charlie Phillips Service Product Manager 334-633-4301 x1205 ----------------------------------------------------------------------------------------------- Ginger Smith Director of Service Planning 334-633-4301 x1252 ----------------------------------------------------------------------------------------------- Al Butler VP of Finance and Operations 334-633-4300 ----------------------------------------------------------------------------------------------- Escalation By QMS to IBM ------------------------ Contact Title Phone ---------------------------------------------------------------------------------------------- Mike Hickey Project Manager 201-967-6421 ---------------------------------------------------------------------------------------------- Ralph Alston Service Planning Representative 303-924-6820 ---------------------------------------------------------------------------------------------- Bill Huckaby Program Director, MAS 303-924-6409 ---------------------------------------------------------------------------------------------- Exhibit D IBM and QMS Observed Holidays . New Year's Day . Memorial Day . Independence Day (July 4) . Labor Day . Thanksgiving Day . Christmas Day EXHIBIT - E SERVICE OFFICE LOCATIONS ------------------------------------- Designated Locations: City ST City ST City ST ---- -- ---- -- ---- -- ANCHORAGE AK SCOTTSDALE AZ HUNTINGTON CA BEACH JUNEAU AK TEMPE AZ INGLEWOOD CA ADAMSVILLE AL TUCSON AZ IRVINE CA ALABASTER AL ALHAMBRA CA LA HABRA CA BIRMINGHAM AL ANAHEIM CA LA MESA CA BOAZ AL ANTIOCH CA L...
Time-and-Materials Service. If the IBM Call Center determines that services requested are outside the scope of this Agreement, the IBM Call Center will advise the end-user of the availability of T&M Services. IBM will provide time and material maintenance service at the rate of $234.00 per hour with a two (2) hour minimum including travel plus the cost of parts required to service the product. Mileage will be billed at IBM's then current rate. (as of 12/21/99, rate is 27.5 cents per mile). IBM will invoice the end-user. Likewise, if QMS were, for whatever reason, to desire T&M services, IBM will provide these services at these same rates. In such case, IBM will invoice QMS directly. Exhibit A Eligible Products List QMS, Inc. product lines currently eligible for service under this SOW are the printers and QMS sold options, drivers, printer administration and software items of the following: magicolor CX magicolor2 magicolor 330 magicolor 6100 QMS-2560 ▇▇▇-▇▇▇▇ ▇▇▇-▇▇▇▇/▇▇▇-▇▇▇▇ ▇▇▇-▇▇▇▇ ▇▇▇-▇▇▇▇ Pageworks 18 The fuser on the 4060 is considered a consumable and is not covered under this Agreement.
Time-and-Materials Service. If Customer requests, and CUSTOMS Info agrees to provide, services that are outside the scope of the Service, such services shall be provided at CUSTOMS Info's then-current hourly service rates.