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and (b) thereafter at least twice each Franchisee Year, publish the Customer Report in such readily accessible formats as the Secretary of State may reasonably require (including in booklet or other similar hard copy formats (if and to the extent that the Secretary of State instructs the Franchisee to re-commence the publication of hard copy formats during the term of the \u2587\u2587\u2587\u2587), in electronic formats (such as on the Franchisee\u2019s website, through social media channels and by email)), in each case in accordance with the Customer and Stakeholder Engagement Strategy and the provisions of paragraph 20 of Schedule 13 (Information and Industry Initiatives). Paragraph 3.3 shall be amended as follows:", "hash": "eb8d4896ddda2c0c3b5060f581638d46", "id": 7}, {"snippet_links": [{"key": "minor-works", "type": "definition", "offset": [29, 40]}, {"key": "to-fund", "type": "definition", "offset": [49, 56]}, {"key": "for-the-purposes-of", "type": "clause", "offset": [90, 109]}, {"key": "alterations-or-additions", "type": "clause", "offset": [169, 193]}, {"key": "construction-or-reconstruction", "type": "definition", "offset": [287, 317]}, {"key": "appendix-1", "type": "clause", "offset": [409, 419]}, {"key": "schedule-4", "type": "definition", "offset": [428, 438]}, {"key": "the-franchisee", "type": "definition", "offset": [507, 521]}, {"key": "any-other-person", "type": "definition", "offset": [525, 541]}, {"key": "obligation-to-carry-out", "type": "clause", "offset": [557, 580]}, {"key": "obligation-of-the", "type": "clause", "offset": [622, 639]}, {"key": "inclusion-of", "type": "clause", "offset": [676, 688]}, {"key": "the-secretary-of-state", "type": "clause", "offset": [773, 795]}, {"key": "pursuant-to-paragraph", "type": "clause", "offset": [814, 835]}, {"key": "consent-of-the", "type": "clause", "offset": [958, 972]}, {"key": "the-standards", "type": "definition", "offset": [1019, 1032]}, {"key": "code-of-practice", "type": "definition", "offset": [1053, 1069]}, {"key": "unless-otherwise-agreed", "type": "definition", "offset": [1071, 1094]}, {"key": "four-months", "type": "definition", "offset": [1211, 1222]}, {"key": "the-start-date", "type": "definition", "offset": [1230, 1244]}, {"key": "franchisee-year", "type": "definition", "offset": [1285, 1300]}, {"key": "disabled-persons-transport-advisory-committee", "type": "definition", "offset": [1360, 1405]}, {"key": "consistent-with", "type": "clause", "offset": [1529, 1544]}, {"key": "with-regard-to", "type": "clause", "offset": [1663, 1677]}, {"key": "the-determination", "type": "clause", "offset": [1678, 1695]}, {"key": "following-the", "type": "definition", "offset": [1757, 1770]}, {"key": "consultation-and-liaison", "type": "clause", "offset": [1771, 1795]}, {"key": "prior-approval", "type": "definition", "offset": [1875, 1889]}, {"key": "the-relevant", "type": "clause", "offset": [2140, 2152]}, {"key": "agreed-by", "type": "clause", "offset": [2211, 2220]}, {"key": "reporting-periods", "type": "definition", "offset": [2381, 2398]}, {"key": "the-stations", "type": "clause", "offset": [2569, 2581]}, {"key": "other-stations", "type": "definition", "offset": [2589, 2603]}], "samples": [{"hash": "1q6ppzteIEu", "uri": "/contracts/1q6ppzteIEu#the-franchisee-shall", "label": "Franchise Agreement", "score": 25.1704312115, "published": true}], "size": 1, "snippet": "(a) establish and manage the Minor Works' Budget to fund the carrying out of Minor Works. For the purposes of this paragraph 2.7, Minor Works means small scale physical alterations or additions to improve accessibility of Stations to Disabled Persons, not involving substantial works of construction or reconstruction. The Minor Works:\n(i) may, but shall not necessarily include, the Minor Works described in Appendix 1 of this Schedule 4;\n(ii) shall not include any works which the Infrastructure Manager, the Franchisee or any other person has a separate obligation to carry out, except where:\n(A) such obligation is an obligation of the Franchisee under the EA; or\n(B) the inclusion of such works would lead to the acceleration of the timescale for their completion and the Secretary of State gives his consent pursuant to paragraph 2.7(a)(iii);\n(iii) shall only include works other than those permitted by paragraphs 2.7(a)(i) and (a)(ii) with the prior consent of the Secretary of State; and\n(iv) must comply with the standards provided for in the Code of Practice, unless otherwise agreed with the prior consent of the Secretary of State;\n(b) vi as soon as reasonably practicable (and in any event within four months) after the Start Date and thereafter before the start of each Franchisee Year:\n(i) develop a Minor Works' Programme and consult with the Disabled Persons Transport Advisory Committee and relevant Passengers' Council in relation thereto;\n(ii) in conjunction with its activities in paragraph 2.7(b)(i), and, consistent with its obligations under paragraph 2.2(b), liaise with the Infrastructure Manager and other Train Operators as necessary with regard to the determination and implementation of each Minor Works' Programme; and\n(iii) following the consultation and liaison described in paragraphs 2.7(b)(i) and (b)(ii), obtain the Secretary of State's prior approval (such approval not to be unreasonably withheld) of each Minor Works' Programme;\n(c) carry out or procure the carrying out of the Minor Works' Programme in each Franchisee Year and in doing so, spend at least the amount of the Minor Works' Budget for the relevant Franchisee Year in such Franchisee Year (unless otherwise agreed by the Secretary of State);\n(d) report progress to the Secretary of State in determining and carrying out the Minor Works' Programme no less than once every three Reporting Periods; and\n(e) co-operate, as the Secretary of State may reasonably require, with the Infrastructure Manager or any other person seeking to carry out or procure Minor Works at the Stations or any other stations.", "hash": "db2ff4b9d8f0a7986a1b610b4bf38579", "id": 8}, {"snippet_links": [{"key": "december-2020", "type": "clause", "offset": [2, 15]}, {"key": "date-of", "type": "clause", "offset": [17, 24]}, {"key": "the-secretary-of-state", "type": "clause", "offset": [112, 134]}, {"key": "in-accordance-with", "type": "definition", "offset": [167, 185]}, {"key": "the-provisions", "type": "clause", "offset": [186, 200]}, {"key": "freedom-of-information-act-2000", "type": "clause", "offset": [212, 243]}], "samples": [{"hash": "1mAaRuw9UTS", "uri": "/contracts/1mAaRuw9UTS#the-franchisee-shall", "label": "Emergency Recovery Measures Agreement", "score": 30.0562276562, "published": true}], "size": 1, "snippet": "6 December 2020 (Date of Redactions Approval) - Where text has been omitted from the document \u2013 this is because the Secretary of State has decided to exclude the text in accordance with the provisions within the Freedom of Information Act 2000.", "hash": "97c3149475cd395c1bd1fbd7c0f8cbdd", "id": 9}, {"snippet_links": [{"key": "review-of", "type": "clause", "offset": [25, 34]}, {"key": "customer-and-stakeholder-engagement-strategy", "type": "definition", "offset": [39, 83]}, {"key": "franchisee-year", "type": "definition", "offset": [89, 104]}], "samples": [{"hash": "1q6ppzteIEu", "uri": "/contracts/1q6ppzteIEu#the-franchisee-shall", "label": "Franchise Agreement", "score": 25.1704312115, "published": true}], "size": 1, "snippet": "undertake and complete a review of its Customer and Stakeholder Engagement Strategy each Franchisee Year; 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It typically outlines specific duties such as adhering to brand standards, paying required fees, maintaining operational quality, and following the franchisor\u2019s guidelines. By clearly defining what is expected of the franchisee, this clause ensures consistency across the franchise network and helps prevent misunderstandings or disputes regarding the franchisee\u2019s role."}, "json": true, "cursor": ""}}