THE BOOKING PROCESS Clause Samples

THE BOOKING PROCESS. In the first instance we will send you a catering pack with our menus and prices, after which a first meeting will be arranged. Once requirements have been refined we would arrange a second meeting nearer to the date of catering if required. Third and subsequent meetings will attract an admin charge. Your catering is booked with the Worlds Larder Limited trading as the Larder. The Larder will communicate and discuss your requirements by email, and the most recent email will always be deemed to be the current requirement, covering any discussions on menu, drinks, order of service etc. Requirements discussed during phone conversations or face to face discussions should not be considered to have been agreed until an email confirms the conversation. All communication should be via ▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ or ▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇. No booking is confirmed or guaranteed until this document is signed and returned, and a booking deposit of around one-third of the final estimated cost is received by the Larder. Final payment and final confirmation of menu and numbers is due one calendar month prior to the date of catering. Final payment will include an additional returnable holding deposit, from which may be deducted: - Breakages or damage costs - Additional staff costs incurred due to late exit by guests - Unsold special bar requests - Catering for additional guests Payment can only be accepted via bank transfer, account details as per your invoice. Your holding deposit, less deductions, will be returned within 20 business days from the event date. Where the deposit is insufficient to cover deductions an additional invoice will be presented.

THE BOOKING PROCESS. 3.1. The Customer shall send the request for the Flight to Provider (hereinafter the “Request”) via: 3.1.1. Email: ▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ or 3.1.2. Web contact form at ▇▇▇▇▇://▇▇▇▇▇▇▇▇.▇▇▇/pronajem-letadel/#inquiry or 3.1.3. Phone: +▇▇▇ ▇▇▇ ▇▇▇ ▇▇▇ 3.2. The Request shall include: 3.2.1. Scope and description of the requested services, for example: a. Departure and arrival destination, b. Departure/arrival date and time, c. Expected number of passengers and baggage weight specification, d. Passengers’ names, surnames, date of birth and nationalities, e. Other specific requirements – e.g. special equipment (ski, bike, ...), transfer, transport of disabled passengers, children, pregnant women, pets, f. Expected size and number of baggage (if known) 3.2.2. The Customer’s contact details, including invoice details. 3.3. In response to that Request Provider shall send to the Customer its offer(s) (hereinafter the “Offer”) of the requested services via e-mail/phone (in a written message) to the Customer's contact details specified in the Request. 3.4. The submitted Offer shall contain at least one Aircraft available for the requested Flight, incl. Aircraft type description, illustrative photos (if available), price of the Flight, whether a fuel stop might be needed and associated costs, Flight limitations known in advance, the conditions that are subject to e.g. Aircraft availability, airport slots and capacity, Aircraft owner’s approval, etc. 3.5. If the Customer unconditionally accepts all conditions, including the price, specified in (any of) the submitted Offers, a binding order for air brokerage services is created (hereinafter the “confirmed Order”). 3.6. Acceptance shall be made electronically by e-mail or by phone (in a written message) – but always with subsequent confirmation by e-mail to: ▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇. However, if the Customer shall raise any amendment, reservation, restriction or other changes against the Offer, the Order is not created. 3.7. In case the confirmed Order exists, Provider shall consequently send to the Customer for his/her signature the written Agreement via e-mail/phone phone (in a written message), an integral part of which is the valid GTC. 3.8. The Agreement summarizes: 3.8.1. The Flight routing, incl. Flight schedule 3.8.2. Price of the Flight, 3.8.3. Payment conditions, 3.8.4. Important information and limitations relating to the Flight, incl. number of passenger(s), transport of pregnant person, living animal, dangerous goods, ...

THE BOOKING PROCESS. 2.1 A deposit of 10% of the total fare due, or full payment for bookings taken within 12 weeks of departure, is due on booking. A higher deposit may be payable if any supplier(s) require additional payments for a service prior to the balance due date. Payment of a deposit means acceptance of these Booking Terms and Conditions. The Company takes no responsibility for foreign currency transaction processing fees levied by issuing banks. 2.2 If the deposit and/or balance are not paid on time, the Company reserves the right to cancel the contract and apply any cancellation charges set out in section 7. 2.3 Passengers with physical or mental disabilities or other conditions which may require special treatment or assistance (including Passengers who may require the use of a wheelchair) must advise the Company at the point of enquiry. They may then be required to complete a questionnaire before the suitability of the holiday is assessed, see section 10. 2.4 The Company may (at its discretion) offer Passengers at the time of booking a guaranteed cabin booking (a “Guarantee Cabin”). Under such offers a Passenger is guaranteed to receive a cabin of a specified type although the precise location of the cabin is at the Company's discretion. The Company may (at its discretion) upgrade a Guarantee Cabin to a higher category cabin at no additional cost to the Passenger. The Company may allocate specific cabins under guarantee offers at any time up until the Passenger arrives on the vessel at the port of embarkation. Once Guarantee Cabins have been allocated, the Company is unable to accept Passenger change requests. If Passengers book two or more back-to-back cruises and one or more cruise includes Guarantee Cabins, it is possible that Passengers may be allocated different cabins on each cruise and may need to move between cabins on changeover day(s). 2.5 Where you have booked a Package and the Company is acting as a Package Organiser, it will accept responsibility for the Travel Arrangements making up your Package as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018. It is the Company’s duty where it is acting as the Package Organiser to ensure that the Passengers have been provided with all details set out here ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/uksi/2018/634/schedule/1/made before the booking is made. If you have not been given sufficient information please let the Company know immediately. 2.6 More information on key rights under the...

THE BOOKING PROCESS