Terms, definitions. Carrier The entity ordering the service from Enet; commonly known and referred to as the Customer in the Service Agreement. End-User The user or users of the delivered service to the Carrier Extended Reach (ER) Commonly referred as Off-net services. This is where the End-User location is outside of ready accessibility of the Enet MAN network. Elements or all of the Access network service are delivered using a third-party network. False Alarm charge Where Enet responds to a Carrier fault report and the cause does not lie with Enet’s equipment or services, Enet will apply a false alarm charge. Managed Service Where Enet supplies, installs, maintains and manages the NTU (or Customer Premises Equipment “CPE” if applicable) at the End User location NTU / NID Network Terminating Unit (NTU) also known as Network Interface Device (NID); it serves as the demarcation point (demark) and interface between the Carrier/End-User and Enet networks. NMS Network Monitoring System NOC Network Operations Centre On-net Where all Access network (Last mile) service elements are delivered using the Enet network and the End User location is readily accessible to the MAN fibre network. Rental Day The Annual Recurring Charge of the service divided by 365. Service unavailability The service unavailability shall be deemed to have commenced on the earlier of: (i) an indication of the fault on the Enet NMS if reactive SLA or (ii) on the receipt of a report by Enet from the Carrier. Where the fault has been repaired, and Enet, notwithstanding reasonable efforts on its behalf, has not succeeded in contacting the Carrier to agree service restoration, the conclusion of service unavailability shall be deemed to have ended at the time when the network management system indicated same. Valid unavailable hours of a service is the elapsed time between the fault log and the clear time, less any excluded time, as defined in Section 6. Service Affecting Fault A Service affecting fault is defined as: • A fault resulting in a total loss of service (Fibre or Wireless) and/or • a period of time (defined as three consecutive CCM frames; with one CCM frame run per second) where no service frames transit a service (Fibre) Enet use CFM (Connectivity Fault Management) CCM (Continuity Check Message) frames to synthetically measure the above service availability for Fibre. Force Majeure Event As defined in the Service Agreement.
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