Telephone Hotline Support Sample Clauses
The Telephone Hotline Support clause establishes the obligation for one party, typically a service provider, to offer telephone-based assistance to the other party, such as a customer or client. This support is usually available during specified hours and may cover troubleshooting, answering questions, or providing guidance related to products or services. The core function of this clause is to ensure that users have timely access to help, thereby improving customer satisfaction and resolving issues efficiently.
Telephone Hotline Support. Verity provides telephone assistance to ------------------------- all Licensees who have purchased Maintenance Services. Telephone Hotline Support hours of operation and telephone numbers for the relevant geographic region may be found on Verity's web site at ▇▇▇.▇▇▇▇▇▇.▇▇▇. Verity Support personnel are -------------- available to answer questions related to Verity's supported products and how they perform with compatible hardware systems. Assistance in the development of custom applications for Verity's products is not included in standard hotline support. If Licensees wish to acquire such support, it is available through Verity's Consulting group at the then-current consulting rates.
Telephone Hotline Support. Iron Mountain provides telephone assistance to Customers. Telephone Support is available to answer questions related to the Software and/or Support and how they perform with compatible hardware systems. Assistance in the development of custom applications for Software and/or Support is not included in Telephone Support, rather through the purchase of Professional Services.
Telephone Hotline Support. Verity provides telephone assistance to all Licensees who have purchased Maintenance Services. Verity Support personnel are available to answer questions related to Verity's supported products and how they perform with compatible hardware systems. Assistance in the development of custom applications for Verity's products is not included in standard hotline support. If Licensees wish to acquire such support, it is available through Verity's Consulting group at the then-current consulting rates.
Telephone Hotline Support. ASD shall make available technically qualified personnel during the ninety (90) day warranty period to respond to all reasonable telephone requests that may be made by the CUSTOMER relating to the application and operation of the Software.
Telephone Hotline Support. Telephone Hotline Support shall be provided to the County during JANO’ normal business hours of 8:00 a.m. to 5:00 p.m. Central time (whether standard or daylight time, as applicable), Monday through Friday. The County agrees to follow any reasonable hotline guidelines, as disseminated by ▇▇▇▇ to the County, from time to time, reasonably in advance of when such guidelines take effect. For example, ▇▇▇▇ asks that the County inform the JANO operator that the County’s call is a hotline call for a particular Licensed Program (giving its name). Telephone Hotline Support includes, but is not limited to, application support and problem resolution for all Licensed Programs, answering “how to” questions, and responding to general inquires.