{"component": "clause", "props": {"groups": [{"samples": [{"hash": "i1HEOt5yhNj", "uri": "/contracts/i1HEOt5yhNj#technology-support", "label": "Collective Bargaining Agreement", "score": 32.2340812683, "published": true}, {"hash": "cA9q423KTjJ", "uri": "/contracts/cA9q423KTjJ#technology-support", "label": "Collective Bargaining Agreement", "score": 32.2340812683, "published": true}], "snippet": "\u200c Faculty members will not be required to teach a course for which they do not have the requisite technology. Faculty members will be given access to an office or work area computer station that has appropriate, functioning software, and adjunct faculty members will have technical resources made available that are comparable to full-time faculty members. Faculty members are responsible for notifying their appropriate supervisor of technical resource needs.", "size": 6, "snippet_links": [{"key": "a-course", "type": "clause", "offset": [48, 56]}, {"key": "will-be-given", "type": "clause", "offset": [126, 139]}, {"key": "access-to", "type": "definition", "offset": [140, 149]}, {"key": "work-area", "type": "definition", "offset": [163, 172]}, {"key": "adjunct-faculty-members", "type": "clause", "offset": [238, 261]}, {"key": "resources-made-available", "type": "clause", "offset": [282, 306]}, {"key": "time-faculty-members", "type": "clause", "offset": [335, 355]}, {"key": "responsible-for", "type": "clause", "offset": [377, 392]}, {"key": "appropriate-supervisor", "type": "definition", "offset": [409, 431]}], "hash": "f4d0918cb2c127ec74fd7751434a7f49", "id": 2}, {"samples": [{"hash": "cdiC4COYp7Z", "uri": "/contracts/cdiC4COYp7Z#technology-support", "label": "Master Services Agreement (iShares Dow Jones-Ubs Roll Select Commodity Index Trust)", "score": 24.4962348938, "published": true}, {"hash": "2xcIJshwhGd", "uri": "/contracts/2xcIJshwhGd#technology-support", "label": "Master Services Agreement (iShares U.S. ETF Trust)", "score": 24.2854213715, "published": true}, {"hash": "6pIbORMcIE", "uri": "/contracts/6pIbORMcIE#technology-support", "label": "Master Services Agreement (iShares S&P GSCI Commodity-Indexed Investing Pool LLC)", "score": 24.1704311371, "published": true}], "snippet": "State Street will provide additional technology support in accordance with the terms of Exhibit B and the Service Modules.", "size": 12, "snippet_links": [{"key": "state-street", "type": "definition", "offset": [0, 12]}, {"key": "will-provide", "type": "clause", "offset": [13, 25]}, {"key": "additional-technology", "type": "definition", "offset": [26, 47]}, {"key": "in-accordance-with", "type": "definition", "offset": [56, 74]}, {"key": "terms-of", "type": "definition", "offset": [79, 87]}, {"key": "exhibit-b", "type": "clause", "offset": [88, 97]}, {"key": "service-modules", "type": "clause", "offset": [106, 121]}], "hash": "98157fb222b877703a44b17b886d843b", "id": 1}, {"samples": [{"hash": "2Jh8OXWDfNF", "uri": "/contracts/2Jh8OXWDfNF#technology-support", "label": "Memorandum of Agreement", "score": 30.381975174, "published": true}, {"hash": "dtAMnAO23yP", "uri": "/contracts/dtAMnAO23yP#technology-support", "label": "Coalition Labor Agreement", "score": 29.5480937958, "published": true}, {"hash": "d3YlaagIPnD", "uri": "/contracts/d3YlaagIPnD#technology-support", "label": "Coalition Labor Agreement", "score": 29.5211448669, "published": true}], "snippet": "1. The County will supply necessary IT equipment and job-related tools. In the event the County is temporarily, or on a long-term basis, unable to supply necessary IT equipment and job-related tools, employees may be required to work on site as determined by the department to perform duties which require specialized equipment.\n2. Employees who do not have adequate internet access from their telework location may request a wireless internet connectivity solution.\n3. The County will provide routine maintenance and repairs for County equipment if the equipment is returned to a designated worksite.", "size": 5, "snippet_links": [{"key": "the-county", "type": "definition", "offset": [3, 13]}, {"key": "it-equipment", "type": "definition", "offset": [36, 48]}, {"key": "in-the-event-the", "type": "clause", "offset": [72, 88]}, {"key": "a-long", "type": "clause", "offset": [118, 124]}, {"key": "employees-may", "type": "clause", "offset": [200, 213]}, {"key": "work-on-site", "type": "clause", "offset": [229, 241]}, {"key": "by-the-department", "type": "clause", "offset": [256, 273]}, {"key": "perform-duties", "type": "clause", "offset": [277, 291]}, {"key": "specialized-equipment", "type": "definition", "offset": [306, 327]}, {"key": "employees-who", "type": "clause", "offset": [332, 345]}, {"key": "internet-access", "type": "definition", "offset": [367, 382]}, {"key": "telework-location", "type": "clause", "offset": [394, 411]}, {"key": "connectivity-solution", "type": "definition", "offset": [444, 465]}, {"key": "will-provide", "type": "clause", "offset": [481, 493]}, {"key": "routine-maintenance-and-repairs", "type": "clause", "offset": [494, 525]}, {"key": "county-equipment", "type": "definition", "offset": [530, 546]}, {"key": "the-equipment", "type": "clause", "offset": [550, 563]}, {"key": "a-designated", "type": "clause", "offset": [579, 591]}], "hash": "d39e1c4b3aa0ced94b8b38aeb4eb9e10", "id": 3}, {"samples": [{"hash": "4EexeRhuIfq", "uri": "/contracts/4EexeRhuIfq#technology-support", "label": "Master Services Agreement (BlackRock ETF Trust)", "score": 35.5242996216, "published": true}, {"hash": "8WEMSY5Zgp", "uri": "/contracts/8WEMSY5Zgp#technology-support", "label": "Master Services Agreement (BlackRock ETF Trust II)", "score": 34.4729652405, "published": true}, {"hash": "3Cx1LoNA90N", "uri": "/contracts/3Cx1LoNA90N#technology-support", "label": "Master Services Agreement (iShares U.S. ETF Trust)", "score": 33.892539978, "published": true}], "snippet": "Provider will provide additional technology support in accordance with the terms of Exhibit B.", "size": 4, "snippet_links": [{"key": "will-provide", "type": "clause", "offset": [9, 21]}, {"key": "additional-technology", "type": "definition", "offset": [22, 43]}, {"key": "in-accordance-with", "type": "definition", "offset": [52, 70]}, {"key": "terms-of", "type": "definition", "offset": [75, 83]}], "hash": "eb76d26dacce9c4a82092ec91b1d6d0e", "id": 4}, {"samples": [{"hash": "22ZcKiyuOkO", "uri": "/contracts/22ZcKiyuOkO#technology-support", "label": "Technology Use Handbook and Agreement", "score": 22.7782344818, "published": true}, {"hash": "dN1VbLkwmcl", "uri": "/contracts/dN1VbLkwmcl#technology-support", "label": "Technology Use Handbook and Agreement", "score": 22.503080368, "published": true}], "snippet": "Each school has several staff members who are able to provide technical support. However, before you seek help, students will be taught some simple steps to follow. Examples are below: o Computer Frozen \u2013 hold the power key down for 10 seconds and restart o Application Not Working \u2013 close app and restart the device o Can\u2019t Connect to Internet \u2013 check wireless connection, rejoin network if needed, Restart \u2022 Broken or damaged devices should be reported to the school immediately for repair.", "size": 4, "snippet_links": [{"key": "staff-members", "type": "definition", "offset": [24, 37]}, {"key": "provide-technical-support", "type": "clause", "offset": [54, 79]}, {"key": "students-will", "type": "clause", "offset": [112, 125]}, {"key": "power-key", "type": "definition", "offset": [214, 223]}, {"key": "not-working", "type": "definition", "offset": [270, 281]}, {"key": "the-device", "type": "clause", "offset": [306, 316]}, {"key": "wireless-connection", "type": "definition", "offset": [353, 372]}, {"key": "damaged-devices", "type": "clause", "offset": [420, 435]}, {"key": "to-the-school", "type": "clause", "offset": [455, 468]}, {"key": "for-repair", "type": "clause", "offset": [481, 491]}], "hash": "0155a2cf643d125a34b8e2eab7dfb1d2", "id": 5}, {"samples": [{"hash": "7GxpcuqWBUQ", "uri": "/contracts/7GxpcuqWBUQ#technology-support", "label": "Addendum to Regular Teacher's Contract", "score": 24.4469547272, "published": true}, {"hash": "bTSqp7hJlQP", "uri": "/contracts/bTSqp7hJlQP#technology-support", "label": "Addendum to Regular Teacher's Contract", "score": 24.3333339691, "published": true}, {"hash": "5G1Esb114xe", "uri": "/contracts/5G1Esb114xe#technology-support", "label": "Addendum to Regular Teacher's Contract", "score": 22.9931545258, "published": true}], "snippet": "The Board shall provide the Superintendent with a personal laptop. In accordance with and pursuant to the Corporation's written policies regarding cell phones, the Board shall provide a cell phone allowance to the Superintendent in accordance with the Administrator Benefits Guidelines, which allowance shall never be lower than $60.00 per month but may be higher than $60.00 per month in the Board\u2019s discretion. The Board shall provide the Superintendent with a personal computer and / or laptop along with accompanying peripherals. The Superintendent agrees that the value of these services will be\" W-2 income\" and he will be responsible for documenting business use of these instrumentalities and claiming any deduction on his Indiana and federal income tax returns.", "size": 3, "snippet_links": [{"key": "board-shall", "type": "definition", "offset": [4, 15]}, {"key": "provide-the", "type": "clause", "offset": [16, 27]}, {"key": "a-personal", "type": "clause", "offset": [48, 58]}, {"key": "in-accordance-with", "type": "definition", "offset": [67, 85]}, {"key": "to-the-corporation", "type": "clause", "offset": [99, 117]}, {"key": "written-policies", "type": "clause", "offset": [120, 136]}, {"key": "cell-phones", "type": "definition", "offset": [147, 158]}, {"key": "provide-a", "type": "definition", "offset": [176, 185]}, {"key": "cell-phone-allowance", "type": "clause", "offset": [186, 206]}, {"key": "to-the-superintendent", "type": "clause", "offset": [207, 228]}, {"key": "the-administrator", "type": "clause", "offset": [248, 265]}, {"key": "per-month", "type": "clause", "offset": [336, 345]}, {"key": "personal-computer", "type": "definition", "offset": [463, 480]}, {"key": "the-value", "type": "clause", "offset": [565, 574]}, {"key": "responsible-for", "type": "clause", "offset": [629, 644]}, {"key": "business-use", "type": "clause", "offset": [657, 669]}, {"key": "federal-income-tax-returns", "type": "definition", "offset": [743, 769]}], "hash": "b9c25ff5b6b73c4923d6cfa9c0966b9a", "id": 6}, {"samples": [{"hash": "hpmALDgFfmI", "uri": "/contracts/hpmALDgFfmI#technology-support", "label": "Online Banking Services Agreement", "score": 30.5287761688, "published": true}, {"hash": "h0nOycEeLqs", "uri": "/contracts/h0nOycEeLqs#technology-support", "label": "Online Banking Services Agreement", "score": 26.4414787292, "published": true}, {"hash": "8NVfpq0Z0m2", "uri": "/contracts/8NVfpq0Z0m2#technology-support", "label": "Online Banking Services Agreement", "score": 25.9719371796, "published": true}], "snippet": "We do not provide technical or any other support for the Skill. If such support is provided in exceptional circumstances, it will be provided in addition to any normal support for your Account(s). You hereby agree to abide by any support rules and policies put into place. You agree that any claims that you may have with respect to the Skill, and your usage of the Skill, must be brought against Amazon and/or Alexa and not against us.", "size": 3, "snippet_links": [{"key": "other-support", "type": "clause", "offset": [35, 48]}, {"key": "in-exceptional-circumstances", "type": "clause", "offset": [92, 120]}, {"key": "in-addition-to", "type": "clause", "offset": [142, 156]}, {"key": "normal-support", "type": "definition", "offset": [161, 175]}, {"key": "agree-to", "type": "clause", "offset": [208, 216]}, {"key": "rules-and-policies", "type": "definition", "offset": [238, 256]}, {"key": "you-agree", "type": "clause", "offset": [273, 282]}, {"key": "with-respect-to", "type": "clause", "offset": [317, 332]}, {"key": "usage-of-the", "type": "clause", "offset": [353, 365]}], "hash": "4d775fe395cea44050d98690f5597b33", "id": 7}, {"samples": [{"hash": "etwXdYQiDYd", "uri": "/contracts/etwXdYQiDYd#technology-support", "label": "Employment Agreement", "score": 30.9184989929, "published": true}, {"hash": "dWJWNXVwUaZ", "uri": "/contracts/dWJWNXVwUaZ#technology-support", "label": "Employment Agreement", "score": 30.9184989929, "published": true}], "snippet": "WLCSC shall provide with a laptop, a cellular phone and a PDA device and other technology as necessary. WLCSC shall pay a technology stipend of $100 per month, to be paid in 24 installments of $50, plus the reasonable and necessary monthly charges associated with the cellular phone or a PDA device. shall have 24/7 communication access and may use the technology accordingly.", "size": 3, "snippet_links": [{"key": "cellular-phone", "type": "clause", "offset": [37, 51]}, {"key": "other-technology", "type": "definition", "offset": [73, 89]}, {"key": "technology-stipend", "type": "clause", "offset": [122, 140]}, {"key": "per-month", "type": "clause", "offset": [149, 158]}, {"key": "reasonable-and-necessary", "type": "definition", "offset": [207, 231]}, {"key": "monthly-charges", "type": "definition", "offset": [232, 247]}, {"key": "associated-with", "type": "definition", "offset": [248, 263]}, {"key": "communication-access", "type": "definition", "offset": [316, 336]}, {"key": "the-technology", "type": "definition", "offset": [349, 363]}], "hash": "b362cf36d47e2efcc7641fb4b0cb334e", "id": 8}, {"samples": [{"hash": "5kWpDyAk9AY", "uri": "/contracts/5kWpDyAk9AY#technology-support", "label": "Employment Agreement", "score": 31.018787384, "published": true}, {"hash": "kZz3jiuKmLy", "uri": "/contracts/kZz3jiuKmLy#technology-support", "label": "Employment Agreement", "score": 25.1314163208, "published": true}], "snippet": "The Board will provide appropriate technology support to permit the Superintendent to carry out her duties.", "size": 3, "snippet_links": [{"key": "the-board", "type": "clause", "offset": [0, 9]}, {"key": "will-provide", "type": "clause", "offset": [10, 22]}, {"key": "the-superintendent", "type": "clause", "offset": [64, 82]}], "hash": "c406ee276cf91a37a1f65018a23eff32", "id": 9}, {"samples": [{"hash": "6CWRPgikFxH", "uri": "/contracts/6CWRPgikFxH#technology-support", "label": "Master Subscription Agreement", "score": 35.171962738, "published": true}, {"hash": "8QaF634CqS", "uri": "/contracts/8QaF634CqS#technology-support", "label": "Master Subscription Agreement", "score": 24.1813831329, "published": true}], "snippet": "Support services shall be provided Mon. \u2013 Fri. from 8:00 am CST to 7:00 pm CST and Sun. from 8:00 am CST to 5:00 pm CST. The Customer is entitled to unlimited product support with their normal monthly fee via email or support web portal. This includes fixing and troubleshooting any defect or bug in the System itself \u2013 not assistance in making or reconciling accounting entries and records. Additional consulting services may be provided for an additional fee on a time and materials basis. Customer will assign one designated internal \u2018power user\u2019 (and a secondary named person in the event the \u2018power user\u2019 is out of the office) to submit all support cases to Restaurant365 the support web portal. Restaurant365 does not extend this support to the maintenance of or troubleshooting issues with the Customer\u2019s point of sale system or other hardware and software products not provided by Restaurant365. It is the responsibility of the Customer to maintain its own hardware or other non-Restaurant365 software systems with its other vendors or internal IT staff.", "size": 3, "snippet_links": [{"key": "support-services", "type": "definition", "offset": [0, 16]}, {"key": "am-cst", "type": "clause", "offset": [57, 63]}, {"key": "the-customer-is-entitled", "type": "clause", "offset": [121, 145]}, {"key": "product-support", "type": "definition", "offset": [159, 174]}, {"key": "monthly-fee", "type": "clause", "offset": [193, 204]}, {"key": "web-portal", "type": "clause", "offset": [226, 236]}, {"key": "the-system", "type": "definition", "offset": [300, 310]}, {"key": "assistance-in", "type": "definition", "offset": [324, 337]}, {"key": "additional-consulting-services", "type": "clause", "offset": [392, 422]}, {"key": "additional-fee", "type": "definition", "offset": [446, 460]}, {"key": "time-and-materials-basis", "type": "definition", "offset": [466, 490]}, {"key": "customer-will", "type": "clause", "offset": [492, 505]}, {"key": "power-user", "type": "definition", "offset": [538, 548]}, {"key": "in-the-event-the", "type": "clause", "offset": [580, 596]}, {"key": "the-office", "type": "clause", "offset": [620, 630]}, {"key": "to-submit", "type": "definition", "offset": [632, 641]}, {"key": "support-cases", "type": "clause", "offset": [646, 659]}, {"key": "maintenance-of", "type": "clause", "offset": [751, 765]}, {"key": "point-of-sale-system", "type": "clause", "offset": [812, 832]}, {"key": "software-products", "type": "clause", "offset": [855, 872]}, {"key": "responsibility-of-the-customer", "type": "clause", "offset": [914, 944]}, {"key": "to-maintain", "type": "clause", "offset": [945, 956]}, {"key": "other-non", "type": "clause", "offset": [977, 986]}, {"key": "software-systems", "type": "clause", "offset": [1001, 1017]}, {"key": "other-vendors", "type": "definition", "offset": [1027, 1040]}], "hash": "a95a4160efaba56c4b63ad61683ea4ae", "id": 10}], "next_curs": "ClsSVWoVc35sYXdpbnNpZGVyY29udHJhY3RzcjcLEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2Iht0ZWNobm9sb2d5LXN1cHBvcnQjMDAwMDAwMGEMogECZW4YACAA", "clause": {"title": "Technology Support", "size": 121, "children": [["pre-approval", "Pre-Approval"], ["future-releases", "Future Releases"], ["failure-to-make-reasonable-efforts", "Failure to Make Reasonable Efforts"], ["training", "Training"], ["time-records", "Time Records"]], "parents": [["services", "Services"], ["services-evolution-and-technology-support", "Services Evolution and Technology Support"], ["home-office-expenses", "HOME OFFICE EXPENSES"], ["generally", "Generally"], ["faculty-rights-and-benefits", "Faculty Rights and Benefits"]], "id": "technology-support", "related": [["technical-support-services", "Technical Support Services", "Technical Support Services"], ["tax-support-services", "TAX SUPPORT SERVICES", "TAX SUPPORT SERVICES"], ["maintenance-and-support-services", "Maintenance and Support Services", "Maintenance and Support Services"], ["technical-support", "Technical Support", "Technical Support"], ["support-services", "Support Services", "Support Services"]], "related_snippets": [], "updated": "2025-07-10T05:58:13+00:00", "also_ask": ["What minimum service levels should be mandated in a Technology Support clause?", "How can the clause allocate liability for downtime or unresolved issues?", "What negotiation levers exist regarding response and resolution times?", "How does this clause compare to industry-standard support provisions?", "What terms are most likely to be scrutinized or challenged in court?"], "drafting_tip": "Specify the types of technology support provided to set clear expectations, define response times to ensure timely assistance, and outline escalation procedures to resolve issues efficiently.", "explanation": "The Technology Support clause defines the obligations and scope of assistance that one party provides to another regarding the use and maintenance of technology products or services. Typically, this clause outlines the types of support available, such as troubleshooting, software updates, or user training, and may specify response times or support channels like phone or email. Its core practical function is to ensure that users have reliable access to help when technical issues arise, thereby minimizing downtime and clarifying expectations for both parties."}, "json": true, "cursor": ""}}