{"component": "clause", "props": {"groups": [{"samples": [{"hash": "kEcXmS1NjLs", "uri": "/contracts/kEcXmS1NjLs#technical-support", "label": "Custodian Agreement (T. Rowe Price Real Assets Fund, Inc.)", "score": 35.1505813599, "published": true}, {"hash": "jQqmKSCwxmJ", "uri": "/contracts/jQqmKSCwxmJ#technical-support", "label": "Custodian Agreement (T. Rowe Price Global Technology Fund, Inc.)", "score": 35.1505813599, "published": true}, {"hash": "j7HuzH6wRJE", "uri": "/contracts/j7HuzH6wRJE#technical-support", "label": "Custodian Agreement (T. 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The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the \u201cFee Schedule\u201d). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.", "size": 330, "hash": "1aab17fe4f7f87d078067bd6dbc286fe", "id": 1}, {"samples": [{"hash": "k2HcycMpKcC", "uri": "/contracts/k2HcycMpKcC#technical-support", "label": "Master Agreement", "score": 26.8716526031, "published": true}, {"hash": "if7hM83eCKf", "uri": "/contracts/if7hM83eCKf#technical-support", "label": "Master Agreement", "score": 26.8716526031, "published": true}, {"hash": "hQiPFhPfplj", "uri": "/contracts/hQiPFhPfplj#technical-support", "label": "Master Agreement", "score": 26.8716526031, "published": true}], "snippet_links": [{"key": "systems-support", "type": "definition", "offset": [24, 39]}, {"key": "your-order", "type": "clause", "offset": [54, 64]}, {"key": "second-renewal", "type": "clause", "offset": [207, 221]}, {"key": "the-technical", "type": "clause", "offset": [228, 241]}, {"key": "support-fee", "type": "clause", "offset": [242, 253]}, {"key": "prior-year", "type": "definition", "offset": [297, 307]}, {"key": "first-year", "type": "definition", "offset": [379, 389]}, {"key": "subsequent-years", "type": "clause", "offset": [398, 414]}, {"key": "support-policies", "type": "clause", "offset": [464, 480]}, {"key": "in-effect", "type": "definition", "offset": [481, 490]}, {"key": "at-the-time", "type": "definition", "offset": [491, 502]}, {"key": "services-are-provided", "type": "clause", "offset": [525, 546]}, {"key": "you-agree-to", "type": "clause", "offset": [548, 560]}, {"key": "cooperate-with", "type": "clause", "offset": [561, 575]}, {"key": "provide-the", "type": "clause", "offset": [587, 598]}, {"key": "in-order-to", "type": "clause", "offset": [690, 701]}, {"key": "schedule-h", "type": "definition", "offset": [816, 826]}, {"key": "subject-to-change", "type": "clause", "offset": [835, 852]}, {"key": "support-services-provided", "type": "clause", "offset": [943, 968]}, {"key": "during-the-period", "type": "clause", "offset": [969, 986]}, {"key": "the-policies", "type": "clause", "offset": [1076, 1088]}, {"key": "prior-to", "type": "definition", "offset": [1089, 1097]}, {"key": "entering-into", "type": "clause", "offset": [1098, 1111]}, {"key": "current-version", "type": "definition", "offset": [1173, 1188]}, {"key": "upon-the-commencement-date", "type": "clause", "offset": [1326, 1352]}, {"key": "effective-date-of-the", "type": "clause", "offset": [1381, 1402]}, {"key": "not-required", "type": "definition", "offset": [1436, 1448]}], "snippet": "5.1 Oracle Hardware and Systems Support acquired with Your order may be renewed annually and, if You renew Oracle Hardware and Systems Support for the same systems and same configurations, for the first and second renewal years the technical support fee will not increase by more than 3% over the prior year\u2019s fees.\n5.2 If ordered, Oracle Hardware and Systems Support (including first year and all subsequent years) is provided under Oracle\u2019s Hardware and Systems Support Policies in effect at the time the technical support services are provided. You agree to cooperate with Oracle and provide the access, resources, materials, personnel, information, and consents that Oracle may require in order to perform the technical support services. The Oracle Hardware and Systems Support Policies are incorporated in this Schedule H and are subject to change at Oracle\u2019s discretion; however, Oracle will not materially reduce the level of technical support services provided during the period for which fees for Oracle Hardware and Systems Support have been paid. You should review the policies prior to entering into the order for technical support services. You may access the current version of the Oracle Hardware and Systems Support Policies at \u2587\u2587\u2587\u2587://\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587/contracts.\n5.3 Oracle Hardware and Systems Support is effective upon the Commencement Date of the Hardware or upon the effective date of the order if shipment of Hardware is not required.", "size": 27, "hash": "d82b38dbb524e73ba853fed7293b14bc", "id": 5}, {"samples": [{"hash": "choT9fx4GeG", "uri": "/contracts/choT9fx4GeG#technical-support", "label": "General Terms", "score": 29.2285270691, "published": true}, {"hash": "k2HcycMpKcC", "uri": "/contracts/k2HcycMpKcC#technical-support", "label": "Master Agreement", "score": 26.8716526031, "published": true}, {"hash": "if7hM83eCKf", "uri": "/contracts/if7hM83eCKf#technical-support", "label": "Master Agreement", "score": 26.8716526031, "published": true}], "snippet_links": [{"key": "for-purposes-of", "type": "clause", "offset": [4, 19]}, {"key": "an-order", "type": "clause", "offset": [20, 28]}, {"key": "technical-support-services", "type": "definition", "offset": [76, 102]}, {"key": "authorized-reseller", "type": "clause", "offset": [142, 161]}, {"key": "the-programs", "type": "clause", "offset": [166, 178]}, {"key": "first-year", "type": "definition", "offset": [228, 238]}, {"key": "subsequent-years", "type": "clause", "offset": [247, 263]}, {"key": "support-policies", "type": "clause", "offset": [302, 318]}, {"key": "in-effect", "type": "definition", "offset": [319, 328]}, {"key": "at-the-time", "type": "definition", "offset": [329, 340]}, {"key": "the-technical", "type": "clause", "offset": [341, 354]}, {"key": "services-are-provided", "type": "clause", "offset": [363, 384]}, {"key": "you-agree-to", "type": "clause", "offset": [386, 398]}, {"key": "cooperate-with", "type": "clause", "offset": [399, 413]}, {"key": "provide-the", "type": "clause", "offset": [425, 436]}, {"key": "in-order-to", "type": "clause", "offset": [527, 538]}, {"key": "schedule-p", "type": "clause", "offset": [635, 645]}, {"key": "subject-to-change", "type": "clause", "offset": [654, 671]}, {"key": "policy-changes", "type": "definition", "offset": [712, 726]}, {"key": "reduction-in", "type": "definition", "offset": [757, 769]}, {"key": "support-services-provided", "type": "clause", "offset": [793, 818]}, {"key": "during-the-period", "type": "clause", "offset": [842, 859]}, {"key": "the-policies", "type": "clause", "offset": [931, 943]}, {"key": "prior-to", "type": "definition", "offset": [944, 952]}, {"key": "entering-into", "type": "clause", "offset": [953, 966]}, {"key": "the-applicable", "type": "clause", "offset": [981, 995]}, {"key": "current-version", "type": "definition", "offset": [1043, 1058]}, {"key": "update-license", "type": "clause", "offset": [1138, 1152]}, {"key": "support-offering", "type": "clause", "offset": [1191, 1207]}, {"key": "your-order", "type": "clause", "offset": [1268, 1278]}, {"key": "number-of-licenses", "type": "clause", "offset": [1339, 1357]}, {"key": "second-renewal", "type": "clause", "offset": [1399, 1413]}, {"key": "the-fee", "type": "definition", "offset": [1420, 1427]}, {"key": "prior-year", "type": "definition", "offset": [1480, 1490]}, {"key": "renewal-year", "type": "definition", "offset": [1584, 1596]}, {"key": "the-price", "type": "clause", "offset": [1605, 1614]}, {"key": "you-are-required-to", "type": "clause", "offset": [1859, 1878]}, {"key": "all-licenses", "type": "clause", "offset": [1928, 1940]}, {"key": "licenses-in", "type": "definition", "offset": [1996, 2007]}, {"key": "technical-support-fees", "type": "clause", "offset": [2082, 2104]}, {"key": "in-accordance-with", "type": "clause", "offset": [2147, 2165]}, {"key": "time-of-termination", "type": "clause", "offset": [2214, 2233]}, {"key": "program-licenses", "type": "definition", "offset": [2407, 2423]}, {"key": "new-versions", "type": "definition", "offset": [2429, 2441]}], "snippet": "5.1 For purposes of an order, technical support consists of Oracle\u2019s annual technical support services You may have ordered from Oracle or an authorized reseller for the Programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle\u2019s technical support policies in effect at the time the technical support services are provided. You agree to cooperate with Oracle and provide the access, resources, materials, personnel, information and consents that Oracle may require in order to perform the technical support services. The technical support policies are incorporated in this Schedule P and are subject to change at Oracle\u2019s discretion; however, Oracle policy changes will not result in a material reduction in the level of technical support services provided for supported Programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the order for the applicable technical support services. You may access the current version of the technical support policies at \u2587\u2587\u2587\u2587://\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587/contracts.\n5.2 Software Update License & Support (or any successor technical support offering to Software Update License & Support, \u201cSULS\u201d) acquired with Your order may be renewed annually and, if You renew SULS for the same number of licenses for the same Programs, for the first and second renewal years the fee for SULS will not increase by more than 3% over the prior year\u2019s fees. If Your order is fulfilled by an authorized reseller, the fee for SULS for the first renewal year will be the price quoted to You by Your authorized reseller; the fee for SULS for the second renewal year will not increase by more than 3% over the prior year's fees.\n5.3 If You decide to purchase technical support for any Program license within a license set, You are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if You agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle\u2019s license set definition is available in the current technical support policies. If You decide not to purchase technical support, You may not update any unsupported Program licenses with new versions of the Program.", "size": 42, "hash": "cc33c6116ff1eb947ad21c80b9197d10", "id": 4}, {"samples": [{"hash": "fo4uETqZhLz", "uri": "/contracts/fo4uETqZhLz#technical-support", "label": "Sole Source Contract", "score": 36.529094696, "published": true}, {"hash": "8b1pxrpfYhn", "uri": "/contracts/8b1pxrpfYhn#technical-support", "label": "Cooperative Purchasing Agreement", "score": 36.0568504333, "published": true}, {"hash": "7zyCGTz6WwK", "uri": "/contracts/7zyCGTz6WwK#technical-support", "label": "Cooperative Purchasing Agreement", "score": 36.0027008057, "published": true}], "snippet_links": [{"key": "applicable-warranty-period", "type": "definition", "offset": [11, 37]}, {"key": "contractor-shall-provide", "type": "clause", "offset": [39, 63]}, {"key": "warranty-service", "type": "definition", "offset": [68, 84]}, {"key": "telephone-support", "type": "clause", "offset": [89, 106]}, {"key": "own-cost", "type": "clause", "offset": [155, 163]}, {"key": "technical-support-hotline", "type": "clause", "offset": [193, 218]}, {"key": "and-safety", "type": "clause", "offset": [241, 251]}], "snippet": "During any applicable warranty period, Contractor shall provide all warranty service and telephone support, including after-hour technical support, at its own cost. 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The Services Fees shall be inclusive of the fees for the Technical Support.", "size": 19, "hash": "fa589c24e5a95cdd6eab406a4b0e3e84", "id": 9}, {"samples": [{"hash": "kC4g9hQ4N4r", "uri": "/contracts/kC4g9hQ4N4r#technical-support", "label": "Software License Agreement", "score": 33.4478263855, "published": true}, {"hash": "hg5uMkieSMN", "uri": "/contracts/hg5uMkieSMN#technical-support", "label": "Software License Agreement", "score": 33.4478263855, "published": true}, {"hash": "hMWySnkrpk7", "uri": "/contracts/hMWySnkrpk7#technical-support", "label": "Software License Agreement", "score": 33.4478263855, "published": true}], "snippet_links": [{"key": "the-technical", "type": "clause", "offset": [0, 13]}, {"key": "support-provided", "type": "definition", "offset": [14, 30]}, {"key": "policy-for", "type": "definition", "offset": [81, 91]}], "snippet": "The Technical support provided by Accenture is detailed in the Technical Support Policy for Accenture HCM Software.", "size": 96, "hash": 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"offset": [2693, 2709]}, {"key": "current-customer", "type": "definition", "offset": [2738, 2754]}, {"key": "availability-of", "type": "clause", "offset": [2817, 2832]}, {"key": "extended-support", "type": "definition", "offset": [2833, 2849]}, {"key": "support-and-information", "type": "clause", "offset": [2875, 2898]}, {"key": "certain-features", "type": "clause", "offset": [2925, 2941]}, {"key": "will-provide", "type": "clause", "offset": [2995, 3007]}], "snippet": "For purposes of the ordering document, technical support consists of Software Updates, Product Support and/or other annual technical support services you may have ordered. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle\u2019s technical support policies in effect at the time the services are provided. The technical support policies, incorporated in this agreement, are subject to change at Oracle\u2019s discretion; however, Oracle will not materially reduce the level of services provided for supported programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the ordering document for the applicable services. You may access the current version of the technical support policies at \u2587\u2587\u2587\u2587://\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587/contracts. Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering document. If your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracle. Software Updates or Product Support acquired with your order may be renewed annually and, if you renew the Software Updates or Product Support for the same number of licenses for the same programs, for the first and second renewal years the fee for Software Updates or Product Support will not increase by more than 4% over the prior year\u2019s fees. If your order is fulfilled by a member of Oracle\u2019s partner program, the fee for Software Updates or Product Support for the first renewal year will be the price quoted to you by your partner; the fee for Software Updates or Product Support for the second renewal year will not increase by more than 4% over the prior year's fees. If you decide to purchase technical support for any license within a license set, you are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle\u2019s license set definition is available in the current technical support policies. If you decide not to purchase technical support, you may not update any unsupported program licenses with new versions of the program. Oracle reserves the right to desupport its programs or particular versions of its programs. You will be notified in advance when Oracle determines that a program is to be desupported. Such desupport notices, which are posted at Oracle\u2019s customer support web site, MetaLink (or Oracle's then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's then current customer support web site) as necessary.", "size": 25, "hash": "876769d2a57fda15648caa7b706a8428", "id": 6}, {"samples": [{"hash": "h4kbPm5eIeU", "uri": "/contracts/h4kbPm5eIeU#technical-support", "label": "End User License Agreement", "score": 25.5313587189, "published": true}, {"hash": "2U5HZQ8nof7", "uri": "/contracts/2U5HZQ8nof7#technical-support", "label": "End User License Agreement", "score": 25.5313587189, "published": true}, {"hash": "3oRbrakZs6i", "uri": "/contracts/3oRbrakZs6i#technical-support", "label": "End User License Agreement", "score": 25.178237915, "published": true}], "snippet_links": [{"key": "to-provide", "type": "definition", "offset": [24, 34]}, {"key": "customer-support", "type": "definition", "offset": [48, 64]}, {"key": "the-product", "type": "definition", "offset": [69, 80]}, {"key": "in-the-event", "type": "clause", "offset": [82, 94]}, {"key": "right-to-alter", "type": "clause", "offset": [162, 176]}, {"key": "at-any-time", "type": "clause", "offset": [202, 213]}, {"key": "without-notice", "type": "definition", "offset": [214, 228]}], "snippet": "Comodo is not obligated to provide technical or customer support for the Product. In the event technical or customer support is offered or included, Comodo has a right to alter or terminate the support at any time without notice.", "size": 19, "hash": "f1fcce3ec37dc7163e2b2a70830848d4", "id": 10}, {"samples": [{"hash": "4ZgzGeKJYGC", "uri": "/contracts/4ZgzGeKJYGC#technical-support", "label": "Managed Service Agreement", "score": 33.2265815735, "published": true}, {"hash": "3qaifU3ggw3", "uri": "/contracts/3qaifU3ggw3#technical-support", "label": "Managed Service Agreement", "score": 27.3709793091, "published": true}, {"hash": "9FnQmDY3H6f", "uri": "/contracts/9FnQmDY3H6f#technical-support", "label": "Managed Service Agreement", "score": 26.0499649048, "published": true}], "snippet_links": [{"key": "provider-shall", "type": "clause", "offset": [20, 34]}, {"key": "provide-a", "type": "definition", "offset": [35, 44]}, {"key": "support-desk", "type": "definition", "offset": [55, 67]}, {"key": "support-personnel", "type": "definition", "offset": [79, 96]}, {"key": "business-days", "type": "definition", "offset": [123, 136]}, {"key": "hours-of", "type": "clause", "offset": [148, 156]}, {"key": "office-hours", "type": "clause", "offset": [228, 240]}, {"key": "after-hours", "type": "definition", "offset": [256, 267]}, {"key": "emergency-escalation", "type": "clause", "offset": [283, 303]}], "snippet": "The Managed Service Provider shall provide a telephone support desk staffed by support personnel who shall be available on Business Days during the hours of 08h30 to 17h00 Central African Time to address the Support Objectives. Office hours: 08h30 \u2013 17h00 After hours: 17h01 \u2013 08h29 Emergency Escalation: \u2587\u2587\u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587 \u2587\u2587\u2587 \u2587\u2587\u2587\u2587 Email: \u2587\u2587\u2587\u2587@\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587", "size": 20, "hash": "39d8bf869c7b003ad7df6aa959c4eb46", "id": 7}], "next_curs": "CloSVGoVc35sYXdpbnNpZGVyY29udHJhY3RzcjYLEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2Ihp0ZWNobmljYWwtc3VwcG9ydCMwMDAwMDAwYQyiAQJlbhgAIAA=", "clause": {"parents": [["miscellaneous", "Miscellaneous"], ["general", "General"], ["governing-law", "Governing Law"], ["state-street-interchange", "State Street Interchange"], ["shareholder-communications-election", "Shareholder Communications Election"]], "children": [["", ""], ["levels-of-technical-support-offerings", "Levels of Technical Support Offerings"], ["technical-support", "Technical Support"], ["additional-technical-support-terms", "Additional Technical Support Terms"], ["support-liaisons", "Support Liaisons"]], "title": "Technical Support", "size": 4707, "id": "technical-support", "related": [["technical-support-services", "Technical Support Services", "<strong>Technical Support</strong> Services"], ["operational-support", "Operational Support", "Operational Support"], ["operational-support-systems-oss", "Operational Support Systems (OSS", "Operational Support Systems (OSS"], ["product-support", "Product Support", "Product Support"], ["child-support", "Child Support", "Child Support"]], "related_snippets": [], "updated": "2026-04-18T06:00:07+00:00", "also_ask": ["What service levels and response times should be mandated for effective technical support?", "How can limitations of liability for technical support failures be negotiated?", "What are the key risks if technical support obligations are vaguely defined?", "How do technical support clauses differ across jurisdictions or industry standards?", "What evidence is most persuasive in court to prove breach of technical support obligations?"], "drafting_tip": "Specify support hours and response times to set clear expectations; define included and excluded services to prevent disputes; outline escalation procedures to ensure timely resolution of issues.", "explanation": "The Technical Support clause outlines the obligations and procedures for providing assistance with technical issues related to a product or service. Typically, it specifies the types of support available, such as troubleshooting, maintenance, or user guidance, and may detail response times, support channels (like phone or email), and hours of availability. This clause ensures that users have access to help when encountering technical difficulties, thereby minimizing downtime and enhancing the overall user experience."}, "json": true, "cursor": ""}}