Common use of Technical Assistance Deliverables Clause in Contracts

Technical Assistance Deliverables. Resolution activities, based on typical cases, may include: • Remote Troubleshooting problems using diagnostic utilities • Providing advice on how to detect and resolve hardware and network-related problems • Advising on issues requiring hardware replacement • Diagnosing issues related to Nortel Networks products interfacing with non-Nortel Networks products • Analyzing trace/log/dump/Operational Measurement (OM) information • Remote telephone and/or email support to Nortel Second Level support (NTS) in troubleshooting, diagnosing and correcting failures by Nortel Networks hardware and/or software to function as per the relevant Nortel Networks product specifications in Axtel’s network. Providing regular, on-going updates on case progress using an agreed-upon medium • Service Restoration and Resolution of the reported cases in accordance with Section 2.2.3 below of this Exhibit.

Technical Assistance Deliverables. Resolution activities, based on typical cases, may include: • Remote Troubleshooting problems using diagnostic utilities • Providing advice on how to detect and resolve hardware and network-related problems • Advising on issues requiring hardware replacement • Diagnosing issues related to Nortel Networks products interfacing with non-Nortel Networks products • Analyzing trace/log/dump/Operational Measurement (OM) information • Remote telephone and/or email support to Nortel Second Level support (NTS) in troubleshooting, diagnosing and correcting failures by Nortel Networks hardware and/or software to function as per the relevant Nortel Networks product specifications in Axtel’s network. • Providing regular, on-going updates on case progress using an agreed-upon medium • Service Restoration and Resolution of the reported cases in accordance with Section 2.2.3 below of this Exhibit.