Common use of Technical Assistance Deliverables Clause in Contracts

Technical Assistance Deliverables. Resolution activities, based on typical cases, may include: o Remote Troubleshooting problems using diagnostic utilities o Providing advice on how to detect and resolve hardware and network-related problems o Advising on issues requiring hardware replacement o Diagnosing issues related to Airspan products interfacing with non-Airspan products Note: Airspan will resolve the issue to the point of demonstrating that the problem is attributable to the non-Airspan products and, under the coordination of Axtel, a Airspan technician can be available to discuss the fault issue with the appropriate vendor. o Analyzing trace/log/dump/Operational Measurement (OM) information o Remote telephone and/or email support to Airspan Second Level support (NTS) in troubleshooting, diagnosing and correcting failures by Airspan hardware and/or software to function as per the relevant Airspan product specifications in Axtel's network.o Providing regular, on-going updates on case progress using an agreed-upon medium o Service Restoration and Resolution of the reported cases in accordance with Section 2.2.3 below of this Exhibit .

Technical Assistance Deliverables. Resolution activities, based on typical cases, may include: o · Remote Troubleshooting problems using diagnostic utilities o · Providing advice on how to detect and resolve hardware and network-related problems o · Advising on issues requiring hardware replacement o · Diagnosing issues related to Airspan products interfacing with non-Airspan products Note: Airspan will resolve the issue to the point of demonstrating that the problem is attributable to the non-Airspan products and, under the coordination of Axtel, a Airspan technician can be available to discuss the fault issue with the appropriate vendor. o · Analyzing trace/log/dump/Operational Measurement (OM) information o · Remote telephone and/or email support to Airspan Second Level support (NTS) in troubleshooting, diagnosing and correcting failures by Airspan hardware and/or software to function as per the relevant Airspan product specifications in Axtel's network.o ’s network. · Providing regular, on-going updates on case progress using an agreed-upon medium o · Service Restoration and Resolution of the reported cases in accordance with Section 2.2.3 below of this Exhibit .