Target restoration Time Sample Clauses
The Target Restoration Time clause sets a specific timeframe within which a service provider must restore services after an outage or disruption. Typically, this clause outlines the maximum allowable downtime and may specify different restoration times for various types of incidents or service levels. By establishing clear expectations for service recovery, it helps ensure accountability and minimizes operational disruptions for the customer.
Target restoration Time. Target Restoration Time defines the time to restoration of service measured from the start of the service clock. Once the fault has been identified and the site set up, if the fault is due to a fibre break, the size of Fibre Core affected will determine the likely restoration time. The table below details typical repair times, following testing, isolation, location and identification of the faulty component, which will vary from incident to incident: Optic FIBRE Cable Size Set up & joint Preparation Splicing Activity Total (hours) 48 Core 1 2 3 72 Core 1 3 4 96 Core 2 4 6 144 Core 2 6 8 5.5 Incidents Incidents are classified by incident type/severity in 3 levels. Incident Response and Recovery Plans in place for our key network components and operating systems. Fibrus will initially determine and agree the incident severity with the RSP customer. Severity categorisation will be adjusted during restoration. For example, if an incident of severity 1 is temporarily repaired, then the incident may be reduced to severity 2. When ▇▇▇▇▇▇ declare the incident is fixed, or in the absence of a response from the RSP for information, incident status is set to resolved.
Target restoration Time. 8.1 If the Providing Operator receives a fault notification during its normal working hours which is given by the Requesting Operator in accordance with the Agreement, the Providing Operator shall use its reasonable endeavours to restore service of the faulty Blockwiring on or before after receipt of fault notification by the Providing Operator. If the Providing Operator offers a shorter standard target restoration period to its other customers in similar circumstances from time to time compared to the target restoration period specified in Schedule 2, the Providing Operator shall negotiate in good faith to consider revisions to the target restoration period specified in Schedule 2.
8.2 The Parties acknowledge that the following factors may affect the ability of the Providing Operator to meet the above maintenance targets:
(a) the Subscriber’s premises are inaccessible or the need to coordinate an appointment where work on the Horizontal Blockwiring and/or the Termination Socket is required;
(b) power failure at the relevant Blockwiring Building;
(c) additional time awaiting approval from the Requesting Operator, management of the relevant Blockwiring Building, and/or the Subscriber;
(d) natural disaster;
(e) major cable fault;
(f) weather constraints, such as thunderstorm, black rain storm or typhoon warnings of number 8 or above or any other severe weather condition which may affect staff safety on carrying out repair duties;
(g) public transportation is not available;
(h) the Blockwiring Building is not readily accessible, or is located in outlying island, restricted areas or hill tops; or
(i) replacement / removal of wiring is required.