{"component": "clause", "props": {"groups": [{"samples": [{"hash": "dNH6uZ5HZ1Y", "uri": "/contracts/dNH6uZ5HZ1Y#support-training", "label": "Licensing Agreement (Accelera Innovations, Inc.)", "score": 23.2888431549, "published": true}, {"hash": "cAsTWe6y88D", "uri": "/contracts/cAsTWe6y88D#support-training", "label": "Licensing Agreement (Accelera Innovations, Inc.)", "score": 23.2888431549, "published": true}, {"hash": "jv8bq6EyEPH", "uri": "/contracts/jv8bq6EyEPH#support-training", "label": "Licensing Agreement (Accelera Innovations, Inc.)", "score": 23.2847366333, "published": true}], "size": 4, "snippet": "Binary shall provide support and training to Acquisition personnel as required for its implementation and maintenance and using the Binary Platform at additional cost which is more specifically identified as Additional Price.", "snippet_links": [{"key": "support-and-training", "type": "clause", "offset": [21, 41]}, {"key": "as-required", "type": "clause", "offset": [67, 78]}, {"key": "maintenance-and", "type": "clause", "offset": [106, 121]}, {"key": "binary-platform", "type": "definition", "offset": [132, 147]}, {"key": "additional-cost", "type": "definition", "offset": [151, 166]}, {"key": "more-specifically", "type": "clause", "offset": [176, 193]}, {"key": "additional-price", "type": "definition", "offset": [208, 224]}], "hash": "5b5e62b8660c18a91a9bb419ab0eb4a3", "id": 1}, {"samples": [{"hash": "8JAzdoSF9MG", "uri": "/contracts/8JAzdoSF9MG#support-training", "label": "Mutual License and Reseller Agreement", "score": 31.3408622742, "published": true}, {"hash": "4sJqNI4CsqH", "uri": "/contracts/4sJqNI4CsqH#support-training", "label": "Mutual License and Reseller Agreement (Nant Health, LLC)", "score": 27.4147834778, "published": true}, {"hash": "hdvyHbiEcAu", "uri": "/contracts/hdvyHbiEcAu#support-training", "label": "Mutual License and Reseller Agreement (Nant Health, LLC)", "score": 27.2861061096, "published": true}], "size": 3, "snippet": "In furtherance of Section 7.1, the Parties agree to cooperate in developing any training programs as may be reasonably necessary or useful for the other Party to provide support to Sublicensed Customers, which will be provided in a \u201ctrain the trainer\u201d format. Such programs will, at a minimum, provide each Party\u2019s personnel with the ability to answer or appropriately refer questions about the other Party\u2019s Products and the Services.", "snippet_links": [{"key": "section-71", "type": "clause", "offset": [18, 29]}, {"key": "agree-to", "type": "clause", "offset": [43, 51]}, {"key": "training-programs", "type": "clause", "offset": [80, 97]}, {"key": "reasonably-necessary", "type": "clause", "offset": [108, 128]}, {"key": "other-party", "type": "definition", "offset": [147, 158]}, {"key": "to-provide", "type": "clause", "offset": [159, 169]}, {"key": "train-the-trainer", "type": "clause", "offset": [233, 250]}, {"key": "each-party", "type": "definition", "offset": [302, 312]}, {"key": "ability-to", "type": "definition", "offset": [334, 344]}, {"key": "the-services", "type": "definition", "offset": [422, 434]}], "hash": "ed346d39416727e58522dcd67dbd0439", "id": 2}, {"samples": [{"hash": "eMAvLkzxc60", "uri": "/contracts/eMAvLkzxc60#support-training", "label": "Software License Agreement (Open Solutions Inc)", "score": 18.0, "published": true}, {"hash": "8S3LnFGToRz", "uri": "/contracts/8S3LnFGToRz#support-training", "label": "Software License Agreement (Open Solutions Inc)", "score": 18.0, "published": true}], "size": 3, "snippet": "Each year OSI and BISYS will develop a mutually acceptable curriculum appropriate for training of BISYS' support employees involving the Licensed Software and the Ancillary Products and, to the extent offered by OSI to others, involving the Third Party Software. The training sessions will be conducted at mutually convenient times selected and scheduled by the Parties. BISYS shall have the right to include six (6) of its support employees in such training programs, subject to class-size limitations, at 50% of OSI's then standard fee. BISYS shall be responsible for the costs of all training materials and other out-of-pocket costs and expenses directly or indirectly resulting from the participation of its employees in such training programs as well as all travel and related costs.", "snippet_links": [{"key": "each-year", "type": "definition", "offset": [0, 9]}, {"key": "support-employees", "type": "clause", "offset": [105, 122]}, {"key": "the-licensed-software", "type": "clause", "offset": [133, 154]}, {"key": "ancillary-products", "type": "clause", "offset": [163, 181]}, {"key": "to-the-extent", "type": "clause", "offset": [187, 200]}, {"key": "by-osi", "type": "clause", "offset": [209, 215]}, {"key": "third-party-software", "type": "definition", "offset": [241, 261]}, {"key": "training-sessions", "type": "definition", "offset": [267, 284]}, {"key": "by-the-parties", "type": "clause", "offset": [355, 369]}, {"key": "right-to", "type": "definition", "offset": [392, 400]}, {"key": "employees-in", "type": "clause", "offset": [432, 444]}, {"key": "training-programs", "type": "clause", "offset": [450, 467]}, {"key": "subject-to", "type": "definition", "offset": [469, 479]}, {"key": "standard-fee", "type": "definition", "offset": [525, 537]}, {"key": "responsible-for", "type": "clause", "offset": [554, 569]}, {"key": "costs-of-all", "type": "clause", "offset": [574, 586]}, {"key": "training-materials", "type": "definition", "offset": [587, 605]}, {"key": "costs-and-expenses", "type": "definition", "offset": [630, 648]}, {"key": "directly-or-indirectly", "type": "clause", "offset": [649, 671]}, {"key": "the-participation", "type": "clause", "offset": [687, 704]}, {"key": "travel-and", "type": "clause", "offset": [763, 773]}, {"key": "related-costs", "type": "definition", "offset": [774, 787]}], "hash": "040da1fd2b7acdf041e3d504d5ecedd4", "id": 3}, {"samples": [{"hash": "cMI4DwWVwzW", "uri": "/contracts/cMI4DwWVwzW#support-training", "label": "Professional Services", "score": 22.0531806946, "published": true}], "size": 3, "snippet": "a. Business Hours \u2013 The business hours will be Monday through Friday from 8 a.m. to 7 p.m. Eastern Standard Time.", "snippet_links": [{"key": "business-hours", "type": "clause", "offset": [3, 17]}, {"key": "the-business", "type": "clause", "offset": [20, 32]}, {"key": "monday-through-friday", "type": "clause", "offset": [47, 68]}, {"key": "eastern-standard-time", "type": "definition", "offset": [91, 112]}], "hash": "bcd598cbf681f0b8fce95a262e358e0c", "id": 4}, {"samples": [{"hash": "2O291JKyg7p", "uri": "/contracts/2O291JKyg7p#support-training", "label": "Terms of Use", "score": 30.1537570953, "published": true}, {"hash": "dqBiSAnCrSr", "uri": "/contracts/dqBiSAnCrSr#support-training", "label": "Terms of Use", "score": 25.5776863098, "published": true}], "size": 2, "snippet": "Unless you enter into a separate maintenance, service, and/or training agreement with us, we will not provide any training or onsite support relating to Phishdefy\u2122 software or services.", "snippet_links": [{"key": "a-separate", "type": "definition", "offset": [22, 32]}, {"key": "training-agreement", "type": "clause", "offset": [62, 80]}, {"key": "onsite-support", "type": "definition", "offset": [126, 140]}, {"key": "relating-to", "type": "definition", "offset": [141, 152]}], "hash": "d334fb279e22389f140f3fb4afa21533", "id": 5}, {"samples": [{"hash": "jxebF0U8Ww3", "uri": "/contracts/jxebF0U8Ww3#support-training", "label": "Value Added Reseller Agreement", "score": 31.3408622742, "published": true}, {"hash": "j6y8EgvSxMn", "uri": "/contracts/j6y8EgvSxMn#support-training", "label": "Value Added Reseller Agreement (Echelon Corp)", "score": 21.2026004791, "published": true}], "size": 2, "snippet": "VAR shall designate at least two (2) of its then-current personnel as primary support contacts who shall serve as the interface between VAR and ECHELON technical support. Each primary support contact will be required to have completed the training provided by ECHELON described on Exhibit E.", "snippet_links": [{"key": "support-contacts", "type": "clause", "offset": [78, 94]}, {"key": "the-interface", "type": "clause", "offset": [114, 127]}, {"key": "technical-support", "type": "definition", "offset": [152, 169]}, {"key": "the-training", "type": "clause", "offset": [235, 247]}], "hash": "8d431b328e9274e25d61ace23ba0a41d", "id": 6}, {"samples": [{"hash": "cBNqmUtFQyN", "uri": "/contracts/cBNqmUtFQyN#support-training", "label": "Referral Partner Agreement", "score": 35.4642486572, "published": true}], "size": 1, "snippet": "4.1. Company shall provide customer success support for the Services directly to Customer. Partner shall have no customer success support obligations with respect to the Services.\n4.2. Company will make available sales assistance and resources as reasonably requested by Partner. Company and Partner may mutually agree on a sales training plan, under which the Company shall provide Partner with sales training and materials. Company may also provide periodic training on all upgrades to the Services.\n4.3. Company may provide Partner, at no charge, a license to Company\u2019s licensed SaaS platform for the intended purpose of Partner becoming trained on the Services and demonstrating the Services to prospective Customers. The Services and applicable licensing provided to Customers is at the sole discretion of Company.", "snippet_links": [{"key": "customer-success", "type": "clause", "offset": [27, 43]}, {"key": "for-the-services", "type": "clause", "offset": [52, 68]}, {"key": "to-customer", "type": "clause", "offset": [78, 89]}, {"key": "support-obligations", "type": "definition", "offset": [130, 149]}, {"key": "to-the-services", "type": "clause", "offset": [163, 178]}, {"key": "company-will", "type": "clause", "offset": [185, 197]}, {"key": "make-available", "type": "definition", "offset": [198, 212]}, {"key": "sales-assistance", "type": "clause", "offset": [213, 229]}, {"key": "by-partner", "type": "clause", "offset": [268, 278]}, {"key": "mutually-agree", "type": "definition", "offset": [304, 318]}, {"key": "training-plan", "type": "definition", "offset": [330, 343]}, {"key": "the-company-shall", "type": "clause", "offset": [357, 374]}, {"key": "sales-training-and-materials", "type": "clause", "offset": [396, 424]}, {"key": "periodic-training", "type": "clause", "offset": [451, 468]}, {"key": "no-charge", "type": "definition", "offset": [539, 548]}, {"key": "license-to-company", "type": "clause", "offset": [552, 570]}, {"key": "saas-platform", "type": "definition", "offset": [582, 595]}, {"key": "purpose-of", "type": "clause", "offset": [613, 623]}, {"key": "services-and", "type": "clause", "offset": [656, 668]}, {"key": "prospective-customers", "type": "definition", "offset": [699, 720]}, {"key": "applicable-licensing", "type": "clause", "offset": [739, 759]}, {"key": "sole-discretion", "type": "definition", "offset": [792, 807]}], "hash": "901c1554548c00f667d1d26edd59a2c3", "id": 7}, {"samples": [{"hash": "7HrVYSKO2yR", "uri": "/contracts/7HrVYSKO2yR#support-training", "label": "End User Contract Agreement", "score": 25.1861743927, "published": true}], "size": 1, "snippet": "Unless you enter into a separate maintenance, service, and/or training agreement with Us, We will not provide any training or onsite support relating to the COMPLYFX\u2122 Product.", "snippet_links": [{"key": "a-separate", "type": "definition", "offset": [22, 32]}, {"key": "training-agreement", "type": "clause", "offset": [62, 80]}, {"key": "onsite-support", "type": "definition", "offset": [126, 140]}, {"key": "relating-to", "type": "definition", "offset": [141, 152]}], "hash": "d11f57c048d2038c1bced43ec0f32ed4", "id": 8}, {"samples": [{"hash": "hiW5TipcO4d", "uri": "/contracts/hiW5TipcO4d#support-training", "label": "Manifest System Services and Co Branding Agreement (Stamps Com Inc)", "score": 18.0, "published": true}], "size": 1, "snippet": "(a) Updates and Service Revisions. The Company will make Updates to the ----------------------------- Service in accordance with the requirements set forth in the Specifications at no charge for the entire term of this Agreement. Without limiting the foregoing, the Service shall be updated from time to time during the term of this Agreement to include accurate and current (i) Listings and (ii) pricing and service descriptions for each carrier supported by the Manifest, in each case as soon as reasonably practicable following the receipt by the Company of such Listings, pricing and service descriptions. As reasonably necessary, the Company shall update the Specifications to reflect such Updates and shall provide a copy of same to MBE at least once per calendar quarter. If the Company develops additional Intellectual Property Rights that are made available without development charge to other customers of the Company, the Company will also make such Intellectual Property Rights available to MBE without development charge.", "snippet_links": [{"key": "service-revisions", "type": "clause", "offset": [16, 33]}, {"key": "the-company-will", "type": "clause", "offset": [35, 51]}, {"key": "in-accordance-with", "type": "definition", "offset": [110, 128]}, {"key": "the-requirements", "type": "clause", "offset": [129, 145]}, {"key": "the-specifications", "type": "definition", "offset": [159, 177]}, {"key": "no-charge", "type": "definition", "offset": [181, 190]}, {"key": "entire-term", "type": "clause", "offset": [199, 210]}, {"key": "without-limiting-the-foregoing", "type": "clause", "offset": [230, 260]}, {"key": "the-service", "type": "definition", "offset": [262, 273]}, {"key": "from-time-to-time", "type": "clause", "offset": [291, 308]}, {"key": "agreement-to", "type": "definition", "offset": [333, 345]}, {"key": "service-descriptions", "type": "definition", "offset": [409, 429]}, {"key": "each-case", "type": "definition", "offset": [477, 486]}, {"key": "following-the", "type": "definition", "offset": [521, 534]}, {"key": "by-the-company", "type": "clause", "offset": [543, 557]}, {"key": "reasonably-necessary", "type": "clause", "offset": [613, 633]}, {"key": "the-company-shall", "type": "clause", "offset": [635, 652]}, {"key": "a-copy-of", "type": "clause", "offset": [721, 730]}, {"key": "calendar-quarter", "type": "definition", "offset": [761, 777]}, {"key": "intellectual-property-rights", "type": "definition", "offset": [814, 842]}, {"key": "made-available", "type": "clause", "offset": [852, 866]}, {"key": "development-charge", "type": "clause", "offset": [875, 893]}, {"key": "customers-of-the-company", "type": "clause", "offset": [903, 927]}, {"key": "available-to", "type": "definition", "offset": [990, 1002]}], "hash": "53c86c15cb336a80496d7ced0e34434d", "id": 9}, {"samples": [{"hash": "1Dn5Vj0BtwP", "uri": "/contracts/1Dn5Vj0BtwP#support-training", "label": "Licensing, Distribution and Marketing Agreement (Vivos Therapeutics, Inc.)", "score": 32.2279243469, "published": true}], "size": 1, "snippet": "8.1 Distributor shall train and provide first line customer support to all Enrollees with respect to the use of the Products, the Services, and the SleepImage System.\n8.2 The Company will provide to Distributor such \u201ctrain the trainer\u201d technical and clinical support as reasonably necessary to allow Distributor to take full responsibility for training and providing first line customer support to all Enrollees with respect to the use of the Products, the Services, and the SleepImage System.\n8.3 All training materials with respect to the Products, the Services, or the SleepImage System must be approved by the Company in writing prior to their use by Distributor.\n8.4 The Company shall have sole administrative access and sole responsibility for administration of the servers hosting the SleepImage System in the Territories.\n8.5 The Company will provide escalation procedures and other support-related information to Distributor for the Products, the Services, and the SleepImage System.\n8.6 For as long as the Enrollment Minimums are met, any Enrollee or other End User in the Sleep Dentistry Market that requests training from the Company shall first be referred to Distributor for such training. Enrollees and End Users trained by Distributor may be charged such training fees, if any, as Distributor shall determine.", "snippet_links": [{"key": "first-line-customer-support", "type": "definition", "offset": [40, 67]}, {"key": "with-respect-to", "type": "clause", "offset": [85, 100]}, {"key": "use-of-the-products", "type": "clause", "offset": [105, 124]}, {"key": "the-services", "type": "definition", "offset": [126, 138]}, {"key": "the-company-will-provide", "type": "clause", "offset": [171, 195]}, {"key": "train-the-trainer", "type": "clause", "offset": [217, 234]}, {"key": "technical-and", "type": "clause", "offset": [236, 249]}, {"key": "clinical-support", "type": "clause", "offset": [250, 266]}, {"key": "reasonably-necessary", "type": "clause", "offset": [270, 290]}, {"key": "responsibility-for-training", "type": "clause", "offset": [325, 352]}, {"key": "training-materials", "type": "definition", "offset": [502, 520]}, {"key": "in-writing", "type": "definition", "offset": [622, 632]}, {"key": "prior-to", "type": "clause", "offset": [633, 641]}, {"key": "use-by-distributor", "type": "clause", "offset": [648, 666]}, {"key": "the-company-shall", "type": "clause", "offset": [672, 689]}, {"key": "administrative-access", "type": "definition", "offset": [700, 721]}, {"key": "administration-of-the", "type": "clause", "offset": [750, 771]}, {"key": "escalation-procedures", "type": "clause", "offset": [859, 880]}, {"key": "other-support", "type": "clause", "offset": [885, 898]}, {"key": "related-information", "type": "definition", "offset": [899, 918]}, {"key": "from-the-company", "type": "clause", "offset": [1129, 1145]}, {"key": "end-users", "type": "clause", "offset": [1218, 1227]}, {"key": "training-fees", "type": "definition", "offset": [1271, 1284]}], "hash": "52070fa3ed41af31df1f8b78b07c686e", "id": 10}], "next_curs": "ClkSU2oVc35sYXdpbnNpZGVyY29udHJhY3RzcjULEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2IhlzdXBwb3J0LXRyYWluaW5nIzAwMDAwMDBhDKIBAmVuGAAgAA==", "clause": {"size": 25, "parents": [["training", "Training"], ["system-support", "System Support"], ["confidentiality", "Confidentiality"], ["var-obligations", "VAR Obligations"]], "children": [["service-enhancements", "Service Enhancements"], ["emergency-after-hours-support", "Emergency After-Hours Support"], ["payer-support", "Payer Support"], ["training", "Training"], ["help-desk", "Help Desk"]], "title": "Support Training", "id": "support-training", "related": [["technical-training", "Technical Training", "Technical Training"], ["job-training", "Job Training", "Job Training"], ["first-aid-training", "First Aid Training", "First Aid Training"], ["staff-training", "Staff Training", "Staff Training"], ["maintenance-training", "Maintenance Training", "Maintenance Training"]], "related_snippets": [], "updated": "2025-07-23T06:00:56+00:00", "also_ask": ["What minimum training standards should be mandated to ensure enforceability?", "How can the scope of support training be defined to avoid ambiguity and disputes?", "What are the key risks if training obligations are not met or are vaguely drafted?", "How do support training clauses in this contract compare to industry best practices?", "What remedies or penalties should be included for failure to provide adequate training?"], "drafting_tip": "Specify training topics and frequency to ensure clarity of obligations; identify responsible parties to assign accountability; set measurable outcomes to facilitate performance assessment.", "explanation": "The Support Training clause outlines the obligations of one party to provide training and assistance related to the use or maintenance of a product or service. Typically, this clause specifies the scope, format, and duration of training sessions, such as whether they are conducted onsite, remotely, or through documentation, and may detail the number of personnel to be trained or the frequency of sessions. Its core function is to ensure that the receiving party is adequately equipped to utilize the product or service effectively, thereby reducing operational errors and support requests."}, "json": true, "cursor": ""}}