Common use of Support Level Clause in Contracts

Support Level. The service and support, hours of availability, level of support, etc., for any and all support to be provided by LMI pursuant to this Agreement and this Section are described in Schedule 8C. LMI will provide Second and Third Level support of customer issues, including reasonable and timely Solution improvements in order to properly implement the Solution. The service and support, hours of availability, level of support, etc., for any and all support to be provided by Intel pursuant to this Agreement and this Section are described in Schedule 8D. Intel will provide the initial customer support (First Level) and promptly escalate issues requiring more advanced troubleshooting to LMI for Second and Third Level debug support. As provided in Section 8.1, LMI shall be entitled to charge third parties industry prevailing rates for these support services [**]. For further clarification, third parties exclude Intel.

Support Level. The service and support, hours of availability, level of support, etc., for any and all support to be provided by LMI pursuant to this Agreement and this Section are described in Schedule 8C. LMI will provide Second and Third Level support of customer issues, including reasonable and timely Solution improvements in order to properly implement the Solution. The service and support, hours of availability, level of support, etc., for any and all support to be provided by Intel pursuant to this Agreement and this Section are described in Schedule 8D. Intel will provide the initial customer support (First Level) and promptly escalate issues requiring more advanced troubleshooting to LMI for Second and Third Level debug support. As provided in Section 8.1, LMI shall be entitled to charge third parties industry prevailing rates [**] for these support services [**]. For further clarification, third parties exclude Intel.