Support Information. To ensure quick and efficient support, please provide the following information with all support requests: a) Customer and reporting individual name b) Full problem description c) Step-by-step instructions on how to repeat the problem d) Any log messages associated with the incident (browser, network, and/or Informer logs) e) Screenshots of any erroneous behavior of the user interface f) Any other information you may think will help us resolve your issue g) As applicable, Informer Cloud URL Failure to provide any of the above when appropriate for the incident may result in a prolonged time to resolution for which Entrinsik shall not be responsible.
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