{"component": "clause", "props": {"groups": [{"samples": [{"hash": "imoRr5BF7CQ", "uri": "/contracts/imoRr5BF7CQ#support-exclusions", "label": "Software as a Service Subscription Agreement", "score": 35.2111434937, "published": true}, {"hash": "2idbocJ2W8D", "uri": "/contracts/2idbocJ2W8D#support-exclusions", "label": "Precinct Central Electronic Poll Book Contract", "score": 31.6291980743, "published": true}, {"hash": "738xTdeHkUO", "uri": "/contracts/738xTdeHkUO#support-exclusions", "label": "Precinct Central Electronic Poll Book Contract", "score": 26.2607803345, "published": true}], "snippet": "Tenex is not obligated to correct any Errors or provide any other support to the extent such Errors or need for support was created in whole or in part by: (i) the acts, omissions, negligence, or willful misconduct of the Customer, including any unauthorized modifications of the System or its operating environment; (ii) any failure or defect of Customer\u2019s or a third party\u2019s equipment, software, facilities, third party applications, or internet connectivity (or other causes outside of Tenex\u2019s firewall.", "snippet_links": [{"key": "other-support", "type": "clause", "offset": [60, 73]}, {"key": "to-the-extent", "type": "clause", "offset": [74, 87]}, {"key": "willful-misconduct", "type": "definition", "offset": [196, 214]}, {"key": "of-the-customer", "type": "clause", "offset": [215, 230]}, {"key": "modifications-of-the-system", "type": "clause", "offset": [259, 286]}, {"key": "operating-environment", "type": "definition", "offset": [294, 315]}, {"key": "failure-or-defect", "type": "clause", "offset": [326, 343]}, {"key": "of-customer", "type": "clause", "offset": [344, 355]}, {"key": "a-third-party", "type": "clause", "offset": [361, 374]}, {"key": "third-party-applications", "type": "definition", "offset": [410, 434]}, {"key": "internet-connectivity", "type": "clause", "offset": [439, 460]}, {"key": "other-causes", "type": "definition", "offset": [465, 477]}], "size": 8, "hash": "3cf6af46e43383601b1be0abd5c6afce", "id": 3}, {"samples": [{"hash": "1A7ikgQnlhd", "uri": "/contracts/1A7ikgQnlhd#support-exclusions", "label": "Master Subscription and Support Agreement", "score": 31.8728237152, "published": true}, {"hash": "aFLj2sIwRwN", "uri": "/contracts/aFLj2sIwRwN#support-exclusions", "label": "Master Subscription and Support Agreement", "score": 26.5961666107, "published": true}, {"hash": "kipf1tCgOa5", "uri": "/contracts/kipf1tCgOa5#support-exclusions", "label": "Master Subscription and Support Agreement", "score": 26.4195747375, "published": true}], "snippet": "Provider is not obligated to provide Support Services in the following situations:\na) Provider Technology has been modified, changed, damaged by Company in any way, except as directed by or under agreement with Provider, with or without malicious intent;\nb) The Incident is caused by Company\u2019s negligence, malicious intent, hardware malfunction, or other causes beyond the reasonable control of Provider;\nc) The Incident is caused by Third Party Technology;\nd) Company has been previously provided a fix for an Incident reported to Provider and where Company has not installed such fix within forty-five (45) days after its being given to Company;\ne) The deployment environment is not approved or supported by Provider, as identified at \u2587\u2587\u2587\u2587://\u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587/services/support/support-matrix; or\nf) Provider has discontinued Services for the version of the Provider Technology in accordance with Provider\u2019s End of Service Life (EOSL) Policy, a copy of which can be found at \u2587\u2587\u2587\u2587://\u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587/products/liferay-portal/ee/end-of- service-life. Notwithstanding the above, Provider may nevertheless, but is not obligated to, offer to provide support to Company. Provider is, in these cases, only obligated to make a reasonable effort to treat the Incident, and Company is not entitled to a final resolution of the Incident.", "snippet_links": [{"key": "services-in-the", "type": "clause", "offset": [45, 60]}, {"key": "provider-technology", "type": "clause", "offset": [86, 105]}, {"key": "company-in", "type": "clause", "offset": [145, 155]}, {"key": "as-directed", "type": "clause", "offset": [172, 183]}, {"key": "malicious-intent", "type": "clause", "offset": [237, 253]}, {"key": "caused-by", "type": "clause", "offset": [274, 283]}, {"key": "other-causes", "type": "definition", "offset": [349, 361]}, {"key": "control-of", "type": "definition", "offset": [384, 394]}, {"key": "third-party-technology", "type": "clause", "offset": [434, 456]}, {"key": "to-provider", "type": "definition", "offset": [529, 540]}, {"key": "days-after", "type": "definition", "offset": [609, 619]}, {"key": "to-company", "type": "definition", "offset": [636, 646]}, {"key": "deployment-environment", "type": "definition", "offset": [655, 677]}, {"key": "not-approved", "type": "definition", "offset": [681, 693]}, {"key": "by-provider", "type": "clause", "offset": [707, 718]}, {"key": "services-for", "type": "clause", "offset": [825, 837]}, {"key": "of-the-provider", "type": "clause", "offset": [850, 865]}, {"key": "in-accordance-with", "type": "clause", "offset": [877, 895]}, {"key": "end-of-service-life", "type": "definition", "offset": [907, 926]}, {"key": "a-copy-of", "type": "clause", "offset": [942, 951]}, {"key": "notwithstanding-the", "type": "definition", "offset": [1046, 1065]}, {"key": "reasonable-effort", "type": "clause", "offset": [1216, 1233]}, {"key": "and-company", "type": "clause", "offset": [1257, 1268]}, {"key": "not-entitled", "type": "definition", "offset": [1272, 1284]}, {"key": "final-resolution", "type": "clause", "offset": [1290, 1306]}], "size": 8, "hash": "c549ee3748efd7b43681f4cf2474f330", "id": 1}, {"samples": [{"hash": "hlO6GHPGkIi", "uri": "/contracts/hlO6GHPGkIi#support-exclusions", "label": "End User License Agreement", "score": 25.6153316498, "published": true}, {"hash": "hNipQeN48lR", "uri": "/contracts/hNipQeN48lR#support-exclusions", "label": "End User License Agreement", "score": 25.5961666107, "published": true}], "snippet": "(a) Unless otherwise agreed in writing by AVEVA, AVEVA does NOT provide Support Services for Third- Party Products, including but not limited to Crystal Reports. If AVEVA does provide Support Services for Third-Party Products at Customer\u2019s written request, AVEVA\u2019s Support Services for such Third- Party Products shall be rendered \u201cAS-IS\u201d and without warranty of any kind and such Support Services shall be for an additional fee at AVEVA\u2019s then-current service rates.\n(b) Customer shall be responsible for payment for AVEVA equipment and materials if Customer\u2019s employees, agents, consultants or contractors working on AVEVA equipment or materials causes malfunction or failure of such equipment or materials. If such an event occurs, AVEVA equipment and materials will be billed to Customer at the then-current rates for such equipment and materials and Customer shall also pay AVEVA for any associated services as a result of such malfunction or failure.\n(c) AVEVA and non-AVEVA system goods and software not specifically listed in the AVEVA Proposal or CFP User Guide as covered under the support level purchased by Customer are NOT covered under the Support Services. Technical assistance rendered via any means of personal communication (including but not limited to telephone, facsimile, postal mail, email, texting, and web- enabled chat), remote connection and diagnosis, material, labor or other support assistance provided by AVEVA to resolve an issue involving non-listed goods, software, or equipment is chargeable to Customer at the then-current AVEVA service rates.\n(d) AVEVA will NOT provide Support Services on AVEVA software or goods from or repaired by a non- AVEVA-authorized agent, distributor, reseller or other third party. If any issues occur that are attributable to third-party procured material or services, all work performed by AVEVA will be subject to invoicing at the then-current AVEVA service rates.\n(e) Unless specifically purchased as an option under a Transaction Document and described in the AVEVA Proposal (or CFP User Guide), planning, installation, testing, and documentation of expansions, modifications and software upgrades of custom application or Third-Party Programs are NOT covered by the Support Services.\n(f) Unless otherwise agreed in writing by AVEVA, \u2587\u2587\u2587\u2587\u2587 identified as retired phase or due to become retired under the AVEVA lifecycle support policy during the Support Term will be excluded and will NOT be supported.\n(g) Supported Software identified as mature phase under the AVEVA lifecycle support policy will be supported for a maximum of one (1) year.\n(h) All decisions made by Customer relating to the implementation of AVEVA\u2019s advice and recommendations are the sole responsibility of Customer. To the extent Support Services are of an advisory nature, no specific business result is assured or guaranteed.", "snippet_links": [{"key": "unless-otherwise-agreed", "type": "clause", "offset": [4, 27]}, {"key": "in-writing", "type": "clause", "offset": [28, 38]}, {"key": "services-for", "type": "clause", "offset": [80, 92]}, {"key": "party-products", "type": "clause", "offset": [100, 114]}, {"key": "not-limited", "type": "clause", "offset": [130, 141]}, {"key": "written-request", "type": "definition", "offset": [240, 255]}, {"key": "additional-fee", "type": "clause", "offset": [414, 428]}, {"key": "service-rates", "type": "clause", "offset": [453, 466]}, {"key": "customer-shall", "type": "clause", "offset": [472, 486]}, {"key": "payment-for", "type": "clause", "offset": [506, 517]}, {"key": "equipment-and-materials", "type": "definition", "offset": [524, 547]}, {"key": "equipment-or-materials", "type": "clause", "offset": [625, 647]}, {"key": "an-event", "type": "clause", "offset": [718, 726]}, {"key": "to-customer", "type": "clause", "offset": [780, 791]}, {"key": "current-rates", "type": "clause", "offset": [804, 817]}, {"key": "associated-services", "type": "clause", "offset": [893, 912]}, {"key": "aveva-proposal", "type": "definition", "offset": [1038, 1052]}, {"key": "cfp-user-guide", "type": "definition", "offset": [1056, 1070]}, {"key": "support-level", "type": "clause", "offset": [1092, 1105]}, {"key": "by-customer", "type": "clause", "offset": [1116, 1127]}, {"key": "not-covered", "type": "clause", "offset": [1132, 1143]}, {"key": "the-support-services", "type": "clause", "offset": [1150, 1170]}, {"key": "technical-assistance", "type": "clause", "offset": [1172, 1192]}, {"key": "personal-communication", "type": "definition", "offset": [1219, 1241]}, {"key": "postal-mail", "type": "clause", "offset": [1294, 1305]}, {"key": "remote-connection", "type": "definition", "offset": [1347, 1364]}, {"key": "support-assistance", "type": "clause", "offset": [1405, 1423]}, {"key": "authorized-agent", "type": "definition", "offset": [1684, 1700]}, {"key": "other-third-party", "type": "definition", "offset": [1727, 1744]}, {"key": "performed-by", "type": "clause", "offset": [1843, 1855]}, {"key": "subject-to", "type": "clause", "offset": [1870, 1880]}, {"key": "transaction-document", "type": "definition", "offset": [1987, 2007]}, {"key": "and-documentation", "type": "clause", "offset": [2098, 2115]}, {"key": "software-upgrades", "type": "clause", "offset": [2149, 2166]}, {"key": "custom-application", "type": "definition", "offset": [2170, 2188]}, {"key": "party-programs", "type": "clause", "offset": [2198, 2212]}, {"key": "covered-by", "type": "definition", "offset": [2221, 2231]}, {"key": "support-policy", "type": "definition", "offset": [2388, 2402]}, {"key": "support-term", "type": "definition", "offset": [2414, 2426]}, {"key": "supported-software", "type": "definition", "offset": [2475, 2493]}, {"key": "relating-to", "type": "definition", "offset": [2646, 2657]}, {"key": "advice-and-recommendations", "type": "clause", "offset": [2688, 2714]}, {"key": "responsibility-of-customer", "type": "clause", "offset": [2728, 2754]}, {"key": "to-the-extent", "type": "clause", "offset": [2756, 2769]}], "size": 8, "hash": "5a459a872c8f2eba73dce901dd1bddad", "id": 4}, {"samples": [{"hash": "gxt7L6ZtHmk", "uri": "/contracts/gxt7L6ZtHmk#support-exclusions", "label": "Service Level Agreement (Sla)", "score": 23.377822876, "published": true}, {"hash": "aVrQPvouUPp", "uri": "/contracts/aVrQPvouUPp#support-exclusions", "label": "Service Level Agreement", "score": 23.377822876, "published": true}, {"hash": "hztRodHu7JT", "uri": "/contracts/hztRodHu7JT#support-exclusions", "label": "Service Level Agreement", "score": 22.8439426422, "published": true}], "snippet": "Support service does not include service to the Customer resulting from, or associated with:\na) Customer's improper use, management or supervision of the Software or other failure to use the Software in accordance with GreenOrbits specifications; or\nb) Customer's repair, attempted repair or modification of the Software without prior authorization from GreenOrbit; or\nc) Customer's use of the Software for purposes other than those for which they are designed or the use of accessories or supplies not approved by GreenOrbit; or\nd) Customer's end user computer or operating system malfunctions; or\ne) Services required for application programs and/or conversions from products or software not supplied by GreenOrbit; or\nf) Reprogramming, including reconfiguration of the Software or the rebuilding of Customer's database.\ng) Any cause external to the Software including, but not limited to, electrical work, fire, flood, water, wind, lightning and transportation, or any act of God; or", "snippet_links": [{"key": "support-service", "type": "definition", "offset": [0, 15]}, {"key": "the-customer", "type": "definition", "offset": [44, 56]}, {"key": "resulting-from", "type": "definition", "offset": [57, 71]}, {"key": "associated-with", "type": "definition", "offset": [76, 91]}, {"key": "improper-use", "type": "clause", "offset": [107, 119]}, {"key": "supervision-of-the", "type": "clause", "offset": [135, 153]}, {"key": "to-use-the-software", "type": "clause", "offset": [180, 199]}, {"key": "in-accordance-with", "type": "clause", "offset": [200, 218]}, {"key": "modification-of-the-software", "type": "clause", "offset": [292, 320]}, {"key": "prior-authorization", "type": "definition", "offset": [329, 348]}, {"key": "use-of-the-software", "type": "clause", "offset": [383, 402]}, {"key": "for-purposes", "type": "definition", "offset": [403, 415]}, {"key": "approved-by", "type": "clause", "offset": [503, 514]}, {"key": "end-user", "type": "definition", "offset": [544, 552]}, {"key": "system-malfunctions", "type": "clause", "offset": [575, 594]}, {"key": "services-required", "type": "definition", "offset": [602, 619]}, {"key": "application-programs", "type": "definition", "offset": [624, 644]}, {"key": "of-customer", "type": "clause", "offset": [799, 810]}, {"key": "external-to-the", "type": "definition", "offset": [836, 851]}, {"key": "not-limited", "type": "clause", "offset": [876, 887]}, {"key": "electrical-work", "type": "definition", "offset": [892, 907]}, {"key": "act-of-god", "type": "definition", "offset": [972, 982]}], "size": 8, "hash": "7f4304293db61f0c3b450c6e2cd08005", "id": 2}, {"samples": [{"hash": "hExe48QTVs4", "uri": "/contracts/hExe48QTVs4#support-exclusions", "label": "End User License Agreement", "score": 25.7837104797, "published": true}], "snippet": "8.8 \u652f\u6301\u7684\u4f8b\u5916\u60c5\u5f62\u3002\n(a) Unless otherwise agreed in writing by TELVENT, TELVENT does NOT provide Support Services for Third-Party Products, including but not limited to Crystal Reports. If TELVENT does provide Support Services for Third-Party Products at Customer\u2019s written request, TELVENT\u2019s Support Services for such Third-Party Products shall be rendered \u201cAS-IS\u201d and without warranty of any kind and such Support Services shall be for an additional fee at TELVENT\u2019s then-current service rates. \uff08a\uff09\u9664\u975e TELVENT \u53e6\u884c\u4e66\u9762\u540c\u610f\uff0cTELVENT \u4e0d\u4e3a\u7b2c\u4e09\u65b9\u4ea7\u54c1\u63d0\u4f9b\u652f\u6301\u670d\u52a1\uff0c\u5305\u62ec\u4f46\u4e0d\u9650\u4e8e\u6c34\u6676\u62a5\u8868\u3002\u5982\u679c TELVENT \u6839\u636e\u5ba2\u6237\u7684\u4e66\u9762\u8bf7\u6c42\u4e3a\u7b2c\u4e09\u65b9\u4ea7\u54c1\u63d0\u4f9b\u652f\u6301\u670d\u52a1\uff0c\u5219 TELVENT \u5bf9\u6b64\u7c7b\u7b2c\u4e09\u65b9\u4ea7\u54c1\u7684\u652f\u6301\u670d\u52a1\u5e94\u201c\u6309\u539f\u6837\u201d\u63d0\u4f9b\uff0c\u4e14\u4e0d\u63d0\u4f9b\u4efb\u4f55\u5f62\u5f0f\u7684\u62c5\u4fdd\uff0c\u4e14\u6b64\u7c7b\u652f\u6301\u670d\u52a1\u5e94\u6309\u7167 TELVENT \u5f53\u65f6\u7684\u670d\u52a1\u8d39\u7387\u6536\u53d6\u989d\u5916\u8d39\u7528\u3002\n(b) Customer shall be responsible for payment for TELVENT equipment and materials if Customer\u2019s employees, agents, consultants or contractors working on TELVENT equipment or materials causes malfunction or failure of such equipment or materials. If such an event occurs, TELVENT equipment and materials will be billed to Customer at the then-current rates for such equipment and materials and Customer shall also pay TELVENT for any associated services as a result of such malfunction or failure. \uff08b\uff09\u5982\u679c\u5ba2\u6237\u7684\u5458\u5de5\u3001\u4ee3\u7406\u5546\u3001\u987e\u95ee\u6216\u627f\u5305\u5546\u5728\u5904\u7406 TELVENT \u8bbe\u5907\u548c\u6750\u6599\u65f6\u5bfc\u81f4\u6b64\u7c7b\u8bbe\u5907\u6216\u6750\u6599\u53d1\u751f\u6545\u969c\u6216\u5931\u7075\uff0c\u5ba2\u6237\u5e94\u8d1f\u8d23\u652f\u4ed8\u8be5 TELVENT \u8bbe\u5907\u548c\u6750\u6599\u7684\u76f8\u5173\u8d39\u7528\u3002\u5982\u679c\u53d1\u751f\u6b64\u7c7b\u4e8b\u4ef6\uff0c\u8be5 TELVENT \u8bbe\u5907\u548c\u6750\u6599\u5c06\u4ee5\u5f53\u65f6\u7684\u8bbe\u5907\u548c\u6750\u6599\u8d39\u7387\u5411\u5ba2\u6237\u6536\u53d6\u8d39\u7528\uff0c\u5ba2\u6237\u8fd8\u5e94\u652f\u4ed8TELVENT \u56e0\u6b64\u7c7b\u6545\u969c\u6216\u5931\u7075\u800c\u5bfc\u81f4\u7684\u4efb\u4f55\u76f8\u5173\u670d\u52a1\u8d39\u7528\u3002\n(c) TELVENT and non-TELVENT system goods and software not specifically listed in the Transaction Document or CFP User Guide as covered under the support level purchased by Customer are NOT covered under the Support Services. Technical assistance rendered via any means of personal communication (including but not limited to telephone, facsimile, postal mail, email, texting, and web-enabled chat), remote connection and diagnosis, material, labor or other support assistance provided by TELVENT to resolve an issue involving non-listed goods, software, or equipment is chargeable to Customer at the then-current TELVENT service rates. \uff08c\uff09\u672a\u5728\u4ea4\u6613\u6587\u4ef6\u6216 CFP \u7528\u6237\u6307\u5357\u4e2d\u660e\u786e\u5217\u4e3a\u5ba2\u6237\u8d2d\u4e70\u7684\u652f\u6301\u7ea7\u522b\u4e0b\u7684 TELVENT \u548c\u975eTELVENT \u7cfb\u7edf\u4ea7\u54c1\u548c\u8f6f\u4ef6\u4e0d\u5728\u652f\u6301\u670d\u52a1\u8303\u56f4\u5185\u3002\u901a\u8fc7\u4efb\u4f55\u4e2a\u4eba\u901a\u4fe1\u624b\u6bb5\uff08\u5305\u62ec\u4f46\u4e0d\u9650\u4e8e\u7535\u8bdd\u3001\u4f20\u771f\u3001\u90ae\u4ef6\u3001\u7535\u5b50\u90ae\u4ef6\u3001\u77ed\u4fe1\u3001\u5fae\u4fe1\u548c\u7f51\u7edc\u804a\u5929\uff09\u63d0\u4f9b\u7684\u6280\u672f\u63f4\u52a9\u3001\u8fdc\u7a0b\u8fde\u63a5\u548c\u8bca\u65ad\u3001\u6750\u6599\u3001\u4eba\u5de5\u6216 TELVENT \u63d0\u4f9b\u7684\u5176\u4ed6\u652f\u6301\u534f\u52a9\u5982\u679c\u662f\u4e3a\u4e86\u89e3\u51b3\u6d89\u53ca\u672a\u5217\u660e\u7684\u4ea7\u54c1\u3001\u8f6f\u4ef6\u6216\u8bbe\u5907\u95ee\u9898\uff0c\u5e94\u4ee5\u5f53\u65f6\u7684 TELVENT \u670d\u52a1\u8d39\u7387\u5411\u5ba2\u6237\u6536\u53d6\u8d39\u7528\u3002\n(d) TELVENT will NOT provide Support Services on TELVENT software or goods from or repaired by a non-TELVENT-authorised agent, distributor, reseller or other third party. If any issues occur that are attributable to third-party procured material or services, all work performed by TELVENT will be subject to invoicing at the then-current TELVENT service rates. \uff08d\uff09TELVENT \u4e0d\u5411\u672a\u7ecf TELVENT \u6388\u6743\u7684\u4ee3\u7406\u5546\u3001\u5206\u9500\u5546\u3001\u7ecf\u9500\u5546\u6216\u5176\u4ed6\u7b2c\u4e09\u65b9\u63d0\u4f9b\u6216\u7ef4\u4fee\u7684TELVENT \u8f6f\u4ef6\u6216\u4ea7\u54c1\u63d0\u4f9b\u652f\u6301\u670d\u52a1\u3002\u5982\u679c\u53d1\u751f\u4efb\u4f55\u53ef\u5f52\u548e\u4e8e\u7b2c\u4e09\u65b9\u91c7\u8d2d\u6750\u6599\u6216\u670d\u52a1\u7684\u95ee\u9898\uff0cTELVENT \u8fdb\u884c\u7684\u6240\u6709\u5de5\u4f5c\u5c06\u6309\u7167\u5f53\u65f6\u7684 TELVENT \u670d\u52a1\u8d39\u7387\u5f00\u5177\u53d1\u7968\u3002\n(e) Unless specifically purchased as an option under a Transaction Document and described in the Transaction Document (or CFP User Guide), planning, installation, testing, and documentation of expansions, modifications and software upgrades of custom application or Third-Party Programs are NOT covered by the Support Services. \uff08e\uff09\u9664\u975e\u5728\u67d0\u9879\u4ea4\u6613\u6587\u4ef6\u4e2d\u4f5c\u4e3a\u67d0\u4e2a\u9009\u9879\u88ab\u7279\u522b\u8d2d\u4e70\u5e76\u5728\u4ea4\u6613\u6587\u4ef6\uff08\u6216 CFP \u7528\u6237\u6307\u5357\uff09\u4e2d\u63d0\u53ca\uff0c\u81ea\u5b9a\u4e49\u5e94\u7528\u7a0b\u5e8f\u6216\u7b2c\u4e09\u65b9\u7a0b\u5e8f\u7684\u89c4\u5212\u3001\u5b89\u88c5\u3001\u6d4b\u8bd5\u3001\u6269\u5c55\u8bb0\u5f55\u3001\u4fee\u6539\u548c\u8f6f\u4ef6\u5347\u7ea7\u4e0d\u5305\u62ec\u5728\u652f\u6301\u670d\u52a1\u8303\u56f4\u5185\u3002\n(f) Unless otherwise agreed in writing by TELVENT, Goods identified as retired phase or due to become retired under the TELVENT lifecycle support policy during the Support Term will be excluded and will NOT be supported. \uff08f\uff09\u9664\u975e TELVENT \u53e6\u884c\u4e66\u9762\u540c\u610f\uff0c\u5728\u652f\u6301\u671f\u9650\u5185\u88ab\u786e\u5b9a\u4e3a\u5904\u4e8e\u6dd8\u6c70\u9636\u6bb5\u6216\u6839\u636e TELVENT \u751f\u547d\u5468\u671f\u652f\u6301\u653f\u7b56\u5373\u5c06\u6dd8\u6c70\u7684\u4ea7\u54c1\u5e94\u88ab\u6392\u9664\u5728\u5916\uff0c\u5e76\u4e14\u4e0d\u4e88\u652f\u6301\u3002\n(g) Supported Software identified as mature phase under the TELVENT lifecycle support policy will be supported for a maximum of one (1) year. \uff08g\uff09\u6839\u636e TELVENT \u751f\u547d\u5468\u671f\u652f\u6301\u653f\u7b56\u88ab\u786e\u5b9a\u4e3a\u5904\u4e8e\u6210\u719f\u9636\u6bb5\u7684\u652f\u6301\u8f6f\u4ef6\u7684\u6700\u957f\u652f\u6301\u671f\u9650\u4e3a\u4e00 \uff081\uff09\u5e74\u3002\n(h) All decisions made by Customer relating to the implementation of TELVENT\u2019s advice and recommendations are the sole responsibility of Customer. To the extent Support Services are of an advisory nature, no specific business result is assured or guaranteed. \uff08h\uff09\u5ba2\u6237\u4f5c\u51fa\u7684\u4e0e\u5b9e\u65bd TELVENT \u5efa\u8bae\u548c\u63a8\u8350\u6709\u5173\u7684\u6240\u6709\u51b3\u5b9a\u5747\u7531\u5ba2\u6237\u5168\u6743\u8d1f\u8d23\u3002\u652f\u6301\u670d\u52a1\u4ec5\u5177\u6709\u54a8\u8be2\u6027\u8d28\uff0cTELVENT \u4e0d\u786e\u4fdd\u6216\u4fdd\u8bc1\u5177\u4f53\u7684\u4e1a\u52a1\u6210\u679c\u3002 8.9 Access to Facilities and Equipment. Customer will furnish at no cost to TELVENT suitable and safe working space, storage space, adequate telephone, light, ventilation, regulated electric power, and outlets for testing purposes. These facilities will be within a reasonable distance from Goods or Supported Software covered under the Support Services. TELVENT shall have full and free access to the Goods and Supported Software in order to provide any on-site corrective Support Services. Customer will identify person(s) who will interface with TELVENT or other designated support center under the terms of the Agreement. Any maintenance or repair services performed on the Goods or Supported Software by Customer or third-party personnel resulting in additional material or corrective support service requirements by TELVENT will be invoiced at then-current time and material service rates. 8.9 \u4f7f\u7528\u8bbe\u65bd\u548c\u8bbe\u5907\u3002\u5ba2\u6237\u5c06\u514d\u8d39\u4e3a TELVENT \u63d0\u4f9b\u5408\u9002\u4e14\u5b89\u5168\u7684\u5de5\u4f5c\u7a7a\u95f4\u3001\u5b58\u50a8\u7a7a\u95f4\u3001\u5145\u8db3\u7684\u7535\u8bdd\u3001\u7167\u660e\u3001\u901a\u98ce\u3001\u7a33\u538b\u7535\u529b\u4ee5\u53ca\u7528\u4e8e\u6d4b\u8bd5\u76ee\u7684\u7684\u63d2\u5ea7\u3002\u6b64\u7c7b\u8bbe\u65bd\u5c06\u4e0e\u652f\u6301\u670d\u52a1\u6240\u6db5\u76d6\u7684\u4ea7\u54c1\u6216\u652f\u6301\u8f6f\u4ef6\u4e4b\u95f4\u4fdd\u6301\u5408\u7406\u7684\u8ddd\u79bb\u3002\u4e3a\u4e86\u63d0\u4f9b\u4efb\u4f55\u5177\u6709\u7ea0\u6b63\u6027\u8d28\u7684\u73b0\u573a\u652f\u6301\u670d\u52a1\uff0cTELVENT 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In all cases, AppGate only provides Support in connection with Products purchased from AppGate or an authorized reseller. AppGate has no obligation to accept calls or messages from, or otherwise interact with, personnel other than the designated Customer Technical Personnel.", "snippet_links": [{"key": "support-obligations", "type": "clause", "offset": [42, 61]}, {"key": "the-products", "type": "clause", "offset": [82, 94]}, {"key": "section-34", "type": "clause", "offset": [156, 167]}, {"key": "evaluation-versions", "type": "clause", "offset": [179, 198]}, {"key": "products-provided", "type": "clause", "offset": [224, 241]}, {"key": "no-charge", "type": "definition", "offset": [245, 254]}, {"key": "usage-of-the", "type": "clause", "offset": [338, 350]}, {"key": "site-services", "type": "definition", "offset": [376, 389]}, {"key": "remote-access-services", "type": "clause", "offset": [393, 415]}, {"key": "to-assist", "type": "clause", "offset": [455, 464]}, {"key": "in-all-cases", "type": "clause", "offset": [501, 513]}, {"key": "in-connection-with", "type": "clause", "offset": [545, 563]}, {"key": "products-purchased", "type": "clause", "offset": [564, 582]}, {"key": "authorized-reseller", "type": "definition", "offset": [602, 621]}, {"key": "no-obligation-to-accept", "type": "clause", "offset": [635, 658]}, {"key": "customer-technical-personnel", "type": "definition", "offset": [747, 775]}], "size": 3, "hash": "393e3b0026c379fa48bd1b40966d5b5b", "id": 7}, {"samples": [{"hash": "kD9scgi4BW9", "uri": "/contracts/kD9scgi4BW9#support-exclusions", "label": "Support Agreement", "score": 35.8053970337, "published": true}, {"hash": "g4gMoUENyx7", "uri": "/contracts/g4gMoUENyx7#support-exclusions", "label": "Support Agreement", "score": 35.2034797668, "published": true}, {"hash": "bmDCYkKgRrf", "uri": "/contracts/bmDCYkKgRrf#support-exclusions", "label": "Support Agreement", "score": 35.2034797668, "published": true}], "snippet": "Supplier will not provide the Support in any of the following circumstances: \u2022 An Error and/or inquiry of hardware, network, cloud platform, equipment or software programs other than the Software. \u2022 An Error and/or inquiry from Open Source Software which is not defined in the Documentation of the Software. \u2022 Customer\u2019s failure to comply with operating instructions contained in the Documentation. \u2022 Failure to comply with the terms and conditions defined in Fujitsu Annual Subscription Agreement. \u2022 A modification, enhancement or customization of the Software. \u2022 Any cause or causes beyond the reasonable control of Supplier (e.g. floods, fires, loss of electricity, network or other utilities). \u2022 Errors and/or inquiry related to the Software where the applicable support fee is not paid to Supplier. \u2022 An Error and/or inquiry about installation, configuration, management and operation of Customer\u2019s applications \u2022 Any professional service requests including, but not limited to performance tuning, advices on design and assistance to installation. \u2022 APIs interfaces or data formats other than those included with the Software \u2022 The Support through access to customer environments remotely/physically. \u2022 The Support call from other contacts than the Pre-Registered Contacts. Supplier will not provide the Support to other contacts than the Pre-Registered Contacts including, but not limited to, Customer\u2019s partner and end customers.", "snippet_links": [{"key": "supplier-will", "type": "clause", "offset": [0, 13]}, {"key": "provide-the", "type": "clause", "offset": [18, 29]}, {"key": "cloud-platform", "type": "definition", "offset": [125, 139]}, {"key": "software-programs", "type": "clause", "offset": [154, 171]}, {"key": "the-software", "type": "clause", "offset": [183, 195]}, {"key": "open-source-software", "type": "definition", "offset": [228, 248]}, {"key": "not-defined", "type": "definition", "offset": [258, 269]}, {"key": "failure-to-comply-with", "type": "clause", "offset": [321, 343]}, {"key": "operating-instructions", "type": "definition", "offset": [344, 366]}, {"key": "contained-in", "type": "definition", "offset": [367, 379]}, {"key": "the-terms-and-conditions", "type": "definition", "offset": [424, 448]}, {"key": "subscription-agreement", "type": "definition", "offset": [475, 497]}, {"key": "of-supplier", "type": "clause", "offset": [615, 626]}, {"key": "loss-of", "type": "clause", "offset": [648, 655]}, {"key": "other-utilities", "type": "definition", "offset": [680, 695]}, {"key": "related-to", "type": "definition", "offset": [722, 732]}, {"key": "the-applicable", "type": "clause", "offset": [752, 766]}, {"key": "support-fee", "type": "definition", "offset": [767, 778]}, {"key": "of-customer", "type": "clause", "offset": [890, 901]}, {"key": "service-requests", "type": "clause", "offset": [936, 952]}, {"key": "not-limited", "type": "clause", "offset": [968, 979]}, {"key": "assistance-to", "type": "clause", "offset": [1025, 1038]}, {"key": "data-formats", "type": "clause", "offset": [1074, 1086]}, {"key": "to-customer", "type": "clause", "offset": [1160, 1171]}, {"key": "support-call", "type": "definition", "offset": [1212, 1224]}, {"key": "other-contacts", "type": "clause", "offset": [1230, 1244]}, {"key": "the-pre", "type": "clause", "offset": [1250, 1257]}, {"key": "end-customers", "type": "definition", "offset": [1422, 1435]}], "size": 3, "hash": "fa3ab20ae5842df74aed613481e8689f", "id": 8}, {"samples": [{"hash": "lipsfiQgNnx", "uri": "/contracts/lipsfiQgNnx#support-exclusions", "label": "License Agreement", "score": 28.5898590088, "published": true}, {"hash": "hE5HcZ7E31Q", "uri": "/contracts/hE5HcZ7E31Q#support-exclusions", "label": "License Agreement", "score": 26.3901443481, "published": true}, {"hash": "iEBY8ZONmsK", "uri": "/contracts/iEBY8ZONmsK#support-exclusions", "label": "License Agreement", "score": 20.109495163, "published": true}], "snippet": "Support does not cover the following:\na. How to questions related to programming, database changes, writing HTML, writing CSS or other technical questions. Questions must be limited to the use of the software only.", "snippet_links": [{"key": "related-to", "type": "definition", "offset": [58, 68]}, {"key": "technical-questions", "type": "definition", "offset": [135, 154]}, {"key": "use-of-the-software", "type": "clause", "offset": [189, 208]}], "size": 3, "hash": "2a098f6ad92b4126d7865836d4b4e583", "id": 9}, {"samples": [{"hash": "apGZzsS32Jg", "uri": "/contracts/apGZzsS32Jg#support-exclusions", "label": "Contract for Workforce Management Systems and Related Products, Services and Solutions", "score": 34.167011261, "published": true}, {"hash": "jrd11m3vhvD", "uri": "/contracts/jrd11m3vhvD#support-exclusions", "label": "Vendor Master Agreement", "score": 30.1627063751, "published": true}, {"hash": "aGK4WRzczfm", "uri": "/contracts/aGK4WRzczfm#support-exclusions", "label": "Vendor Master Agreement", "score": 25.5886383057, "published": true}], "snippet": "Depot Support Service does not include the replacement of \"consumables\". In addition, Depot Support Service does not include the repair of damages, and Customer will not attempt to return damaged Product, resulting from:\n(a) Any cause external to the Products including, but not limited to, electrical work, fire, flood, water, wind, lightning, transportation, or any act of God;\n(b) Customer's failure to continually provide a suitable installation environment (as indicated in Kronos' published installation guidelines) including, but not limited to, adequate electrical power;\n(c) Customer's improper use, relocation, packaging, refinishing, management or supervision of the Product(s) or other failure to use Products in accordance with Kronos' published specifications;\n(d) Customer's use of the Products for purposes other than those for which they are designed or the use of accessories or supplies not approved by Kronos;\n(e) Government imposed sanctions, rules, regulations or laws preventing the shipment of the Products; or\n(f) Customer's repair, attempted repair or modification of the Products. Professional services provided by Kronos in connection with the installation of any Software or firmware upgrades, if available, and if requested by Customer, are not covered by Depot Support Services. Firmware (including equipment service packs) which may be available to resolve a Product issue is not installed by the Kronos Depot Repair Center but is available for download at Kronos' customer web site provided Customer is maintaining the Product under an annual Depot Support Services plan with Kronos.", "snippet_links": [{"key": "replacement-of", "type": "clause", "offset": [43, 57]}, {"key": "in-addition", "type": "clause", "offset": [73, 84]}, {"key": "repair-of-damages", "type": "clause", "offset": [129, 146]}, {"key": "customer-will-not", "type": "clause", "offset": [152, 169]}, {"key": "damaged-product", "type": "clause", "offset": [188, 203]}, {"key": "resulting-from", "type": "definition", "offset": [205, 219]}, {"key": "external-to-the", "type": "definition", "offset": [235, 250]}, {"key": "not-limited", "type": "clause", "offset": [275, 286]}, {"key": "electrical-work", "type": "definition", "offset": [291, 306]}, {"key": "act-of-god", "type": "definition", "offset": [368, 378]}, {"key": "failure-to", "type": "clause", "offset": [395, 405]}, {"key": "provide-a", "type": "definition", "offset": [418, 427]}, {"key": "installation-environment", "type": "clause", "offset": [437, 461]}, {"key": "as-indicated", "type": "definition", "offset": [463, 475]}, {"key": "installation-guidelines", "type": "definition", "offset": [497, 520]}, {"key": "electrical-power", "type": "definition", "offset": [562, 578]}, {"key": "improper-use", "type": "clause", "offset": [595, 607]}, {"key": "supervision-of-the", "type": "clause", "offset": [659, 677]}, {"key": "other-failure", "type": "definition", "offset": [692, 705]}, {"key": "in-accordance-with", "type": "clause", "offset": [722, 740]}, {"key": "published-specifications", "type": "definition", "offset": [749, 773]}, {"key": "use-of-the-products", "type": "clause", "offset": [790, 809]}, {"key": "for-purposes", "type": "definition", "offset": [810, 822]}, {"key": "approved-by", "type": "clause", "offset": [910, 921]}, {"key": "modification-of-the-products", "type": "clause", "offset": [1078, 1106]}, {"key": "services-provided-by", "type": "clause", "offset": [1121, 1141]}, {"key": "in-connection-with", "type": "clause", "offset": [1149, 1167]}, {"key": "installation-of", "type": "clause", "offset": [1172, 1187]}, {"key": "software-or-firmware", "type": "definition", "offset": [1192, 1212]}, {"key": "if-available", "type": "definition", "offset": [1223, 1235]}, {"key": "requested-by-customer", "type": "clause", "offset": [1244, 1265]}, {"key": "covered-by", "type": "definition", "offset": [1275, 1285]}, {"key": "service-packs", "type": "definition", "offset": [1340, 1353]}, {"key": "available-to", "type": "definition", "offset": [1368, 1380]}, {"key": "product-issue", "type": "definition", "offset": [1391, 1404]}, {"key": "depot-repair", "type": "clause", "offset": [1436, 1448]}, {"key": "customer-web-site", "type": "definition", "offset": [1497, 1514]}, {"key": "an-annual", "type": "clause", "offset": [1566, 1575]}, {"key": "support-services-plan", "type": "definition", "offset": [1582, 1603]}], "size": 3, "hash": "3a294993415677bf600338e1aa87b1c2", "id": 10}], "next_curs": "ClsSVWoVc35sYXdpbnNpZGVyY29udHJhY3RzcjcLEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2IhtzdXBwb3J0LWV4Y2x1c2lvbnMjMDAwMDAwMGEMogECZW4YACAA", "clause": {"children": [["", ""], ["confidential-information", "Confidential Information"], ["payment-terms", "Payment Terms"], ["termination", "Termination"], ["warranty", "Warranty"]], "title": "Support Exclusions", "parents": [["miscellaneous", "MISCELLANEOUS"], ["entire-agreement", "Entire Agreement"], ["service-management", "SERVICE MANAGEMENT"], ["support-services", "SUPPORT SERVICES"], ["support-services-customer-first-support-program", "Support Services Customer First Support Program"]], "size": 110, "id": "support-exclusions", "related": [["specific-exclusions", "Specific Exclusions", "Specific Exclusions"], ["additional-exclusions", "Additional Exclusions", "Additional Exclusions"], ["general-exclusions", "GENERAL EXCLUSIONS", "GENERAL EXCLUSIONS"], ["warranty-exclusions", "Warranty Exclusions", "Warranty Exclusions"], ["service-exclusions", "Service Exclusions", "Service Exclusions"]], "related_snippets": [], "updated": "2025-07-24T06:48:53+00:00"}, "json": true, "cursor": ""}}