Subscription Availability Clause Samples
Subscription Availability. If Customer’s production instances of the Subscription Service fall below the Availability SLA of ninety-eight percent (98.0%) during a calendar month, Customer’s exclusive remedy for failure of the Subscription Service to meet the Availability SLAs is either: (1) to request that the affected Subscription Term be extended for the number of minutes the Subscription Service was not Available in the month in accordance with the Availability SLA; or (2) to request that MobiChord issue a service credit to Customer for the dollar value of the number of minutes the Subscription Service was not Available in the month in accordance with the Availability SLA (determined at the deemed per minute rate MobiChord charges to Customer for Customer’s use of the affected Subscription Service), which Customer may request MobiChord apply to the next invoice for subscription fees.
Subscription Availability. For a period of one (1) year following the initiation of Pre-Subscription Enrollment Period, at least one person of each subscribing party will be required to be a member in good standing of Collierville United Methodist Church. Within the first year, any requests for exception to this requirement will be subject to review by the Columbarium Oversight Committee, and it will have the authority to grant or deny such requests. Subsequent to the first year, subscriptions will be expanded in a manner determined by the Columbarium Oversight Committee and approved by the Administrative Board. Pre-Subscription Enrollment Period Pricing. Pricing is at $2,500.00 per niche and $500.00 per Memorial Wall Nameplate for the Pre-Subscription Enrollment Period. Pre-subscription includes specific incentives (see Pre-Subscription information), and the Completer Package of services. Memorial Wall Nameplate pricing will not change following the Pre-Subscription Enrollment Period. Post-Subscription Enrollment Period Pricing. Niches are priced at $3,000.00 per niche following the Pre-Subscription Enrollment Period. Reservation of niches is on a first-come, first-served basis, and pricing includes the Completer Package of services.
Subscription Availability. (a) The iSIGHT ThreatScape API will have at least 99% system uptime (“API Uptime Standard”).
(b) The iSIGHT MySIGHT Portal will have at least a 99% system uptime (“Portal Uptime Standard”).
(c) iSIGHT realizes that a failure to meet the Response Time Standard, API Uptime Standard and the Portal Uptime Standard (collectively, the “Service Level Standards”) could have an adverse impact to Customer. If iSIGHT fails to meet any of the Service Level Standards (“Service Level Failure”), iSIGHT will: (i) promptly investigate and report on the root cause of the problem; (ii) advise Customer of the remedial efforts being undertaken with respect to this failure to meet the Service Level Standards; (iii) use commercially reasonable efforts to correct the problem and begin meeting the Service Level Standards; and (iv) take appropriate preventative measures designed to ensure that the problem does not recur. Back To Top
1. Support Purchased Separately from the Products. In the event Customer has purchased the Products and pass-through Support Services from FireEye through a FireEye authorized reseller (a "Reseller"), Customer will be entitled to all the rights herein set forth related to the level of Support Service requested and paid for by it, provided Customer: (a) is the original purchaser of the covered Products, (b) has provided true, accurate, current and complete information to FireEye included with its purchase; and (c) has maintained and updated this information to keep it true, accurate, current, and complete.