Steady-State Device Management Clause Samples

Steady-State Device Management. 1. Dell will update BIOS and drivers on a regular cadence, as well as provide oversight of the update process. 2. Dell will identify the appropriate security, quality and Windows OS feature updates for Customer Devices and implement the updates at a regular cadence. Dell will provide oversight of the patching process. Critical and high security patches will be updated within a reasonable time frame. 3. Commonly used Device applications (e.g., Microsoft Office, Adobe Acrobat Reader, Google Chrome, etc.) will be updated automatically on Devices when connected to internet. Custom applications, supported by Dell’s management platform, can be packaged, and updated on Devices up to five times in a 12-month period. 4. When the Subscription Term is terminated or expired or when Devices reach End-of-Life, Device management agents, BitLocker drive encryption and manage security agents will be removed from the Devices.