Standard Support Hours Sample Clauses

Standard Support Hours. The following are default definitions for service support hours to encourage uniformity: • 8 x 5 Monday through Friday, 8am – 4:30pm U.S. Central Time, not including Fermilab work holidays. • 12 x 7 Every day, 8am – 8pm U.S. Central Time, including Fermilab work holidays. The response time however may be slower on weekends and Fermilab work holidays, which should be clarified by those services offering this support. • 24 x 7 Every day, all of the time. The response time however may be slower on weekends and Fermilab work holidays, which should be clarified by those services offering this support. Service Response and Resolution Times are impacted by the stated service support hours. An 8 x 5 service with 8 hour response time is in effect promising to respond within 8 business hours (weekdays, 8am – 4:30pm, non-holidays), not 8 wall-clock hours. A ticket entered for this service on Friday at 2pm may not be responded to until Monday 1:30pm.
Sample 1
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Standard Support Hours. Aproove shall maintain standard service hours from Monday to Friday, between 8:30 AM and 5:30 PM in the customers timezone unless otherwise specified in the Order Form, excluding all Federal and State public holidays and Aproove company holidays.
Sample 1
Standard Support Hours. These are the hours that a Licensee may contact their designated support center as identified in the Contact Procedure Section. Standard Support Hours for the California-based office are 6:00 a.m. to 5:00 p.m. Pacific Standard Time (PST), Monday through Friday, excluding PRIMAL holidays, for Service Requests that are Priority 3 and 4 (medium to low priority) Service Requests as identified in Section 1 of this Exhibit. Emergency Support. Priority 1 and 2 (high priority) Service Requests are taken 24 hours a day, 7 days a week, 365 days a year. See Section 1 above for the definition of Priority 1 and Priority 2 Service Requests.
Sample 1
Standard Support Hours. 19.1.1. Unless expressly stated otherwise in an Order or Schedule, Midpoint standard support hours for the provision of on-site support Services 9:00am to 5:30pm (less one hour for lunch) on Mondays – Thursday and 9:00am to 5:00pm on Fridays, excluding Bank Holidays.
Sample 1
Standard Support Hours. 8.00 am to 6.00 pm (GMT) on Business Days.
Sample 1
Standard Support Hours. For critical and high-priority Incident Tickets, support is available 24 x 7. • For non-critical and medium-priority Incidents, Service Desk Support and Remote Desktop support is available from 7 a.m. to 6 p.m. Monday through Friday, excluding state holidays. • Limited on-site support for Service Requests or Incidents that cannot be resolved remotely is available from 8 a.m. to 5 p.m. Monday through Friday, excluding state holidays. Service-Specific Maintenance Windows‌ Enterprise Endpoint Management follows the DIT Standard Change Management Maintenance windows as well as having a service specific Maintenance Window – detailed below:
Sample 1
Standard Support Hours. The C&IT Help Desk standard hours of operation are as follows: • Monday – Friday 7:30 AM to 10:00 PM • Saturday – Sunday 9:00 AM to 4:00 PM • Summer hours are sometimes restricted, for the most recent listing of the hours please refer to xxxx://xxxxxxxxx.xxxxx.edu/support/help-desk.php 4.2. Standard Off-Hours Support
Sample 1
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Related to Standard Support Hours

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  • Minimum Customer Support Requirements for TIPS Sales Vendor shall provide timely and commercially reasonable support for TIPS Sales or as agreed to in the applicable Supplemental Agreement.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service and Support 1. Brainlab shall be responsible for providing service and support for the Brainlab Technology in all Fields of Use. Brainlab shall be responsible for providing Xxxxx 0 and Level 2 service and support to customers for Products sold by Brainlab in the Therapeutic Delivery Field of Use and for Integrated Products sold by Brainlab in the MR Guided Stereotactic Placement Field of Use. Level 1 support shall include onsite training, help desk services, reseller interfacing, problem isolation and diagnosis, and Level 2 support shall include loading bug fixes, patches, and minor repair services. To the extent relating to SurgiVision Technology, SurgiVision shall provide Level 3 support, which shall include backup support services to assist Brainlab in meeting Level 1 and Level 2 support obligations by addressing certain technical support issues that are beyond the scope of Brainlab’s expertise. Brainlab will pay SurgiVision for Xxxxx 0 support services at standard rates as described in Appendix C, provided that such services were not required for Co-Development and Distribution Agreement between SurgiVision, Inc. and Brainlab Aktiengesellschaft CONFIDENTIAL warranty repair as contemplated in section X.3 below. Appendix C may be changed from time to time, as appropriate upon the mutual agreement of Brainlab and SurgiVision. SurgiVision will provide spare parts and other items for service to Brainlab at a price equal to [***]. Brainlab reserves the right to offer service packages to the end customer at its discretion.

  • Customer Support and Training System Agency will provide support for the CMBHS, including problem tracking and problem resolution. System Agency will provide telephone numbers for Grantees to obtain access to expert assistance for CMBHS-related problem resolution. System Agency will provide initial CMBHS training. Grantee shall provide subsequent ongoing end-user training.

  • Operations Support Systems Verizon systems for pre-ordering, ordering, provisioning, maintenance and repair, and billing.

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • Verizon Operations Support Systems Verizon systems for pre- ordering, ordering, provisioning, maintenance and repair, and billing.

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