Standard Enhancements. Siemens may, from time to time, improve the performance of the technology platform it uses in providing Services (the “Standard Enhancements”). Siemens will notify TRX, in writing, of such improvements and the cost and Service impact of the same. TRX shall not incur or be liable for any costs associated with Standard Enhancements, unless specifically requested and agreed to in writing, and in such case, only if accepted by TRX, acting reasonably. TRX will use reasonable efforts to respond in writing, indicating or denying consent within 30 days of receiving notice from Siemens of its intent to implement a Standard Enhancement. In situations where consent is denied, both parties shall work together to make such Standard Enhancements acceptable to TRX. TRX’s written consent is required for any enhancements that impact the Service, including the manner in which Customers interface with TRX or Siemens. Siemens will give TRX at least ninety (90) days advance notice of the scheduled implementation of any Standard Enhancement(s) that may impact the manner in which Customers interface with TRX or Siemens. No Standard Enhancement may lower the obligations of Siemens or reduce the quality of any Service provided.
Appears in 2 contracts
Sources: Shared Services Agreement (TRX Inc/Ga), Shared Services Agreement (TRX Inc/Ga)