Common use of special assistance services Clause in Contracts

special assistance services. If you have any additional questions regarding any policies related to your codeshare flight, please contact Copa Airlines and/or Copa Airlines Colombia. You can obtain information regarding codeshare flight policies by contacting the Copa Airlines Reservation Center. Our goal is to make each and every flight a secure and pleasant experience for our passengers. For this purpose, we have provided the full text of our Air Transportation Agreement. ARTICLE I DEFINITIONS 3 ARTICLE II APPLICABILITY 9 Section 2.1. General 9 Section 2.2. Applicability 9 Section 2.3. Codeshare and Charter Agreements 9 ARTICLE III AIRPORT SECURITY 9 Section 3.1. Airport Security 9 Section 3.2. Baggage Control 10 Section 3.3. Passenger Control 10 Section 3.4. Refusal to Transport 11 ARTICLE IV RESERVATIONS AND CALL CENTER 13 Section 4.1. Reservations Management and Handling 13 Section 4.2. Ticket Time Limit 14 Section 4.3. Reservations Properties 14 Section 4.4. Reservation Methods 14 Section 4.5. Reservation Changes 14 Section 4.6. Payment Methods 14 Section 4.7. Information Confidentiality 15 Section 4.8. Data Protection. 15 Section 4.8. Notification of Operational Changes 15 ARTICLE V SPECIAL SERVICES 15 Section 5.1. General Considerations 15 Section 5.2. Policies and Requirements 15 Section 5.3. Transportation of Children 15 Section 5.4. Transportation of Sick Passengers 18 Section 5.5. Services offered to people with special needs 18 Section 5.6. Pregnant Women and Infants 19 Section 5.7. Transportation of Pets 20 Section 5.8. Transportation of Non-admitted, Deported or Felon Passengers 23 ARTICLE VI AIR TRANSPORT TICKETS 24 Section 6.1. Definition 24 Section 6.2. Agreement Terms and Conditions 25 Section 6.3. Ticket Requirements 25 Section 6.4. Ticket Validity Period 25 Section 6.5. Utilization Sequence of Coupons 26 Section 6.6. Lost Tickets 26 Section 6.7. Reimbursements 26 Section 6.8. Stay Stopover 30 ARTICLE VII FARES AND OTHER CHARGES 30 Section 7.1. Fares 30 Section 7.2. Other Charges 30 ARTICLE VIII BAGGAGE 31 Section 8.1. Definition 31 Section 8.2. Terms and Conditions for Baggage Acceptance 31 Section 8.3. Baggage Categories 32 Section 8.4. Baggage Handling and Control 42 Artículo 8.5. Timely Delivery of Baggage 43 ARTICLE IX BOARDING PROTOCOL AND ADMINISTRATIVE FORMALITIES 43 Section 9.1. Check-in Desk Services 43 ARTICLE X OVERBOOKING 45 Section 10.1. Overbooking 45 Section 10.2. Overbooking Compensation Procedures 45 ARTICLE XI ON-BOARD BEHAVIOR 46 Section 11.1. Unsafe Actions 47 ARTICLE XII FLIGHT CANCELLATIONS, DELAYS AND OPERATIONAL CHANGES 48 Section 12.1. Definitions 48 Section 12.2. Policies 48 Section 12.3. Notifying customers of Known Delays, Cancellations, and Diversions 49

special assistance services. If you have any additional questions regarding any policies related to your codeshare flight, please contact Copa Airlines and/or Copa Airlines Colombia. You can obtain information regarding codeshare flight policies by contacting the Copa Airlines Reservation Center. Our goal is to make each and every flight a secure and pleasant experience for our passengers. For this purpose, we have provided the full text of our Air Transportation Agreement. ARTICLE I DEFINITIONS 3 ARTICLE II APPLICABILITY 9 Section 2.1. General 9 Section 2.2. Applicability 9 Section 2.3. Codeshare and Charter Agreements 9 ARTICLE III AIRPORT SECURITY 9 Section 3.1. Airport Security 9 Section 3.2. Baggage Control 10 Section 3.3. Passenger Control 10 Section 3.4. Refusal to Transport 11 ARTICLE IV RESERVATIONS AND CALL CENTER 13 Section 4.1. Reservations Management and Handling 13 Section 4.2. Ticket Time Limit 14 Section 4.3. Reservations Properties 14 Section 4.4. Reservation Methods 14 Section 4.5. Reservation Changes 14 Section 4.6. Payment Methods 14 Section 4.7. Information Confidentiality 15 Section 4.8. Data Protection. 15 Section 4.8. Notification of Operational Changes 15 ARTICLE V SPECIAL SERVICES 15 Section 5.1. General Considerations 15 Section 5.2. Policies and Requirements 15 Section 5.3. Transportation of Children 15 Section 5.4. Transportation of Sick Passengers 18 Section 5.5. Services offered to people with special needs 18 Section 5.6. Pregnant Women and Infants 19 Section 5.7. Transportation of Pets 20 Section 5.8. Transportation of Non-admitted, Deported or Felon Passengers 23 ARTICLE VI AIR TRANSPORT TICKETS 24 Section 6.1. Definition 24 Section 6.2. Agreement Terms and Conditions 25 Section 6.3. Ticket Requirements 25 Section 6.4. Ticket Validity Period 25 Section 6.5. Utilization Sequence of Coupons 26 Section 6.6. Lost Tickets 26 Section 6.7. Reimbursements 26 Section 6.8. Stay Stopover 30 ARTICLE VII FARES AND OTHER CHARGES 30 Section 7.1. Fares 30 Section 7.2. Other Charges 30 ARTICLE VIII BAGGAGE 31 Section 8.1. Definition 31 Section 8.2. Terms and Conditions for Baggage Acceptance 31 Section 8.3. Baggage Categories 32 Section 8.4. Baggage Handling and Control 42 Artículo 8.5. Timely Delivery of Baggage 43 ARTICLE IX BOARDING PROTOCOL AND ADMINISTRATIVE FORMALITIES 43 Section 9.1. Check-in Desk Services 43 ARTICLE X OVERBOOKING 45 Section 10.1. Overbooking 45 Section 10.2. Overbooking Compensation Procedures 45 ARTICLE XI ON-BOARD BEHAVIOR 46 Section 11.1. Unsafe Actions 47 Section 11.2 Inappropriate Sexual Conduct and Socially Unacceptable Behavior 47 ARTICLE XII FLIGHT CANCELLATIONS, DELAYS AND OPERATIONAL CHANGES 48 Section 12.1. Definitions 48 Section 12.2. Policies 48 Section 12.3. Notifying customers of Known Delays, Cancellations, and Diversions 49