Common use of Spare Parts Clause in Contracts

Spare Parts. We only fit parts supplied by Capital Repairs Ltd to ensure quality of repair, safety and guarantee, if on occasion we agree to fit customer supplied parts due to our call / labour charges being kept at a very low level there may be an additional charge to fit customer supplied parts and additionally the guarantee on the repair will not be applicable. As we repair most makes of appliance the parts delivery time frame does vary considerably, we always endeavour to obtain parts within 3 days if possible but this can vary depending on the manufacturer and the stock holding situation at the suppliers end also the age of the appliance has a significant bearing on this, in general though if we have a delay on the part all companies will also have the same delay on the same part, If the parts are deemed to be obsolete the call / labour charge will still apply. It is not in our interests to delay the part as our aim is to get your appliance up and running as soon as possible. On arrival of the part to our warehouse we will call, text or email you to arrange a convenient fitting date. Special ordered parts will require a deposit or full payment at the time of order as these are quite often non- returnable and specifically ordered for your appliance at your request, if orders are cancelled after you requesting a spare part or goods and us placing the order, the deposit or payment for the goods will not be refunded, we will however contact the supplier in order to try to get it sent back on your behalf but there may be a return to stock charge levied by the suppliers. Parts that are not required when our engineer comes to fit them due to the diagnosis being incorrect in any way will be refunded at full cost. Customer diagnosed spare parts: All purchased spare parts from our spare parts department are sold to you on the understanding that it is your own diagnosis and should always be fitted by a Qualified Domestic Appliance Engineer using the correct tools; we do not advise diagnosis over the phone or counter as every situation is different and unique to every customer. We have own Engineers if you require our services to fulfil this task for you. Guarantee on supplied parts for your own use will not be guaranteed by our guarantee terms unless these have been fitted by a qualified engineer as in our trade parts can be damaged by externally caused conditions or another component inside the appliance, (an example of this is a printed circuit board being blown by a faulty motor). Capital Repairs Ltd cannot accept any responsibility for any consequential damage, loss or personal harm whatsoever due to parts being fitted or attempted to be fitted by a non-qualified person. Please also see paragraph 34 for our returns policy on spare parts. 25 Estimates Our spares department will notify you by telephone or email if the spare part required is of an expensive nature prior to ordering, we would normally contact you within 24 hours on this but if there is a delay in sourcing the part or the manufacture cannot identify the part there could be a delay in obtaining the correct information (part number inquiry), in this case we will contact you immediately we here from the suppliers this is normally only applicable to unusual parts or old appliances.

Spare Parts. We only fit parts supplied by Capital Repairs Ltd to ensure quality of repair, safety and guarantee, if on occasion we agree to fit customer supplied parts due to our call / labour charges being kept at a very low level there may be an additional charge to fit customer supplied parts and additionally the guarantee on the repair will not be applicable. As we repair most makes of appliance the parts delivery time frame does vary considerably, we always endeavour to obtain parts within 3 days if possible but this can vary depending on the manufacturer and the stock holding situation at the suppliers end also the age of the appliance has a significant bearing on this, in general though if we have a delay on the part all companies will also have the same delay on the same part, If the parts are deemed to be obsolete the call / labour charge will still apply. It is not in our interests to delay the part as our aim is to get your appliance up and running as soon as possible. On arrival of the part to our warehouse we will call, text or email you to arrange a convenient fitting date. Special ordered parts will require a deposit or full payment at the time of order as these are quite often non- returnable and specifically ordered for your appliance at your request, if orders are cancelled after you requesting a spare part or goods and us placing the order, the deposit or payment for the goods will not be refunded, we will however contact the supplier in order to try to get it sent back on your behalf but there may be a return to stock charge levied by the suppliers. Parts that are not required when our engineer comes to fit them due to the diagnosis being incorrect in any way will be refunded at full cost. Customer diagnosed spare parts: All purchased spare parts from our spare parts department are sold to you on the understanding that it is your own diagnosis and should always a lways be fitted by a Qualified Domestic Appliance Engineer using the correct tools; we do not advise diagnosis over the phone or counter as every situation is different and unique to every customer. We have own Engineers if you require our services to fulfil this task for you. Guarantee on supplied parts for your own use will not be guaranteed by our guarantee terms unless these have been fitted by a qualified engineer as in our trade parts can be damaged by externally caused conditions or another component inside the appliance, (an example of this is a printed circuit board being blown by a faulty motor). Capital Repairs Ltd cannot accept any responsibility for any consequential damage, loss or personal harm whatsoever due to parts being fitted or attempted to be fitted by a non-qualified person. Please also see paragraph 34 for our returns policy on spare parts. 25 Estimates Our spares department will notify you by telephone or email if the spare part required is of an expensive nature prior to ordering, we would normally contact you within 24 hours on this but if there is a delay in sourcing the part or the manufacture cannot identify the part there could be a delay in obtaining the correct information (part number inquiry), in this case we will contact you immediately we here from the suppliers this is normally only applicable to unusual parts or old appliances.

Spare Parts. If we do not carry the spare parts your repair needs on the day, we will do all we reasonably can to find parts from our suppliers. We only fit may use an approved alternative or parts supplied that have been reconditioned by Capital Repairs Ltd to ensure quality the original manufacturer. Unlimited call Outs Unlimited call outs are covered in all our contracts but will be taken into consideration when renewal is due. What is not covered in your contract ➢ Removing sludge or hard-water scale from the boiler or system ➢ Replacing your boiler if it is seven years old or more ➢ Repairing or replacing appliance flues that aren't part of repair, safety your boiler ➢ Repairing or replacing parts of your central heating system and guarantee, controls that are specifically designed for piped or electric under floor heating (other than warm-air systems ➢ Any pipe work if it is concealed in solid floors ➢ Third party Engineer’s work on occasion your boiler or central heating system ➢ Solar panels or ground/air source heat pumps or associated controls Using Personal Information ➢ Information you provide or we agree to fit customer supplied parts due to our call / labour charges being kept at a very low level there hold about you may be an additional charge used by us to: ➢ Identify you when you contact us ➢ Help run (and contact you about how we run) any accounts, services and products we have provided before, or provide now or in the future. Through the CIFAS system (the UK’s fraud-prevention scheme), we and other organization may also access information about you: ➢ To help make decisions about credit and credit related services for you and members of your household ➢ To check your identity to fit customer supplied parts prevent money laundering, unless you give us other satisfactory proof of identity. We may monitor and additionally the guarantee on the repair record communications with you (including phone conversations and emails) for quality assurance, legal, regulatory and training purposes. Third Party Rights Nobody other than you will be able to benefit from this agreement. Our Responsibilities We will meet our responsibilities under this agreement within a reasonable time unless it is impossible for us to do this because of circumstances outside our reasonable control. In particular, we will not be applicableresponsible for delays caused by our suppliers or their agents. As we repair most makes of appliance the parts delivery time frame does vary considerably, we always endeavour to obtain parts within 3 days if possible but this can vary depending on the manufacturer and the stock holding situation at the suppliers end also the age of the appliance has a significant bearing on this, in general though if we have a delay on the part all companies will also have the same delay on the same part, If the parts are deemed Excess Excess amount to be obsolete the call / labour charge paid for every new breakdown visit required unless otherwise stated. First Visit Inspection We will still apply. It is carry out an initial inspection of your boiler/heating system upon contract acceptance and if deemed not in our interests to delay the part as our aim is to get your appliance up and running as soon as possible. On arrival of the part to our warehouse we will call, text or email you to arrange a convenient fitting date. Special ordered parts will require a deposit or full payment at the time of order as these are quite often non- returnable and specifically ordered safe for your appliance at your request, if orders are cancelled after you requesting a spare part or goods and us placing the order, the deposit or payment for the goods will not be refunded, we will however contact the supplier in order to try to get it sent back on your behalf but there may be a return to stock charge levied by the suppliers. Parts that are not required when our engineer comes to fit them due to the diagnosis being incorrect in contract any way money’s paid will be fully refunded at full cost. Customer diagnosed spare parts: All purchased spare parts from our spare parts department are sold to you on the understanding that it is your own diagnosis and should always be fitted by a Qualified Domestic Appliance Engineer using the correct tools; we do not advise diagnosis over the phone or counter as every situation is different and unique to every customer. We have own Engineers if you require our services to fulfil this task for you. Guarantee on supplied parts for your own use will not be guaranteed by our guarantee terms unless these have been fitted by a qualified engineer long as in our trade parts can be damaged by externally caused conditions or another component inside the appliance, (an example of this is a printed circuit board being blown by a faulty motor). Capital Repairs Ltd cannot accept any responsibility for any consequential damage, loss or personal harm whatsoever due to parts being fitted or attempted to be fitted by a non-qualified person. Please also see paragraph 34 for our returns policy on spare parts. 25 Estimates Our spares department will notify you by telephone or email if the spare part required is of an expensive nature prior to ordering, we would normally contact you within 24 hours on this but if there is a delay in sourcing the part or the manufacture cannot identify the part there could be a delay in obtaining the correct information (part number inquiry), in this case we will contact you immediately we here from the suppliers this is normally only applicable to unusual parts or old appliancesno work has taken place.

Spare Parts. We only fit parts supplied by Capital Repairs Ltd to ensure quality of repair, safety and guarantee, if on occasion we agree to fit customer supplied parts due to our call / labour charges being kept at a very low level there may be an additional charge to fit customer supplied parts and additionally the guarantee on the repair will not be applicable. As we repair most makes of appliance the parts delivery time frame does vary considerably, we always endeavour to obtain parts within 3 days if possible but this can vary depending on the manufacturer and the stock holding stockholding situation at the suppliers end also the age of the appliance has a significant bearing on this, in general though if we have a delay on the part all companies will also have the same delay on the same part, If the parts are deemed to be obsolete the call / labour charge will still apply. It is not in our interests to delay the part as our aim is to get your appliance up and running as soon as possible. On arrival of the part to our warehouse we will call, text or email you to arrange a convenient fitting date. Special Non stock ordered parts will require a deposit or full payment at the time of order as these are quite often non- returnable nonreturnable and specifically ordered for your appliance at your request, if orders are cancelled after you requesting a spare part or goods and us placing the order, the deposit or payment for the goods will not be refunded, we will however contact the supplier in order to try to get it sent back on your behalf but there may be a return to stock charge levied by the supplierssuppliers which we will have to pass on to the client additionally if non stock parts are ordered and cannot be fitted on our return visit due to the condition of the appliance due to nuts, bolts, fixings and certain components being seized corroded or damaged preventing the fitting of the parts, again we will endeavour to return the parts on the grounds listed above reference Non stock ordered parts. Parts that are not required when our engineer comes to fit them due to the diagnosis being incorrect in any way will be refunded at full costcost unless covered by the above. Customer diagnosed spare parts: All purchased spare parts from our spare parts department are sold to you on the understanding that it is your own diagnosis and should always be fitted by a Qualified Domestic Appliance Engineer using the correct tools; we do not advise diagnosis over the phone or counter as every situation is different and unique to every customer. We have own Engineers if you require our services to fulfil this task for you. Guarantee on supplied parts for your own use will not be guaranteed by our guarantee terms unless these have been fitted by a qualified engineer as in our trade parts can be damaged by externally caused conditions or another component inside the appliance, (an example of this is a printed circuit board being blown by a faulty motor). Capital Repairs Ltd cannot accept any responsibility for any consequential damage, loss or personal harm whatsoever due to parts being fitted or attempted to be fitted by a non-qualified person. Please also see paragraph 34 for our returns policy on spare parts. 25 Estimates Our spares department will notify you by telephone or email if the spare part required is of an expensive nature prior to ordering, we would normally contact you within 24 hours on this but if there is a delay in sourcing the part or the manufacture cannot identify the part there could be a delay in obtaining the correct information (part number inquiry), in this case we will contact you immediately we here from the suppliers this is normally only applicable to unusual parts or old appliances.

Spare Parts. We only fit parts supplied by Capital Repairs Ltd to ensure quality of repair, safety and guarantee, if on occasion we agree to fit customer supplied parts due to our call / labour charges being kept at a very low level there may be an additional charge to fit customer supplied parts and additionally the guarantee on the repair will not be applicable. As we repair most makes of appliance the parts delivery time frame does vary considerably, we always endeavour to obtain parts within 3 days if possible but this can vary depending on the manufacturer and the stock holding situation at the suppliers end also the age of the appliance has a significant bearing on this, in general though if we have a delay on the part all companies will also have the same delay on the same part, If the parts are deemed to be obsolete the call / labour charge will still apply. It is not in our interests to delay the part as our aim is to get your appliance up and running as soon as possible. On arrival of the part to our warehouse we will call, text or email you to arrange a convenient fitting date. Special ordered parts will require a deposit or full payment at the time of order as these are quite often non- returnable and specifically ordered for your appliance at your request, if orders are cancelled after you requesting a spare part or goods and us placing the order, the deposit or payment for the goods will not be refunded, we will however contact the supplier in order to try to get it sent back on your behalf but there may be a return to stock charge levied by the suppliers. Parts that are not required when our engineer comes to fit them due to the diagnosis being incorrect in any way will be refunded at full cost. Customer diagnosed spare parts: All purchased spare parts from our spare parts department are sold to you on the understanding that it is your own diagnosis and should always be fitted by a Qualified Domestic Appliance Engineer using the correct tools; we do not advise diagnosis over the phone or counter as every situation is different and unique to every customer. We have own Engineers if you require our services to fulfil this task for you. Guarantee on supplied parts for your own use will not be guaranteed by our guarantee terms unless these have been fitted by a qualified engineer as in our trade parts can be damaged by externally caused conditions or another component inside the appliance, (an example of this is a printed circuit board being blown by a faulty motor). Capital Repairs Ltd cannot accept any responsibility for any consequential damage, loss or personal harm whatsoever due to parts being fitted or attempted to be fitted by a non-qualified person. Please also see paragraph 34 for our returns policy on spare parts. 25 Estimates Our spares department will notify you by telephone or email if the spare part required is of an expensive nature prior to ordering, we would normally contact you within 24 hours on this but if there is a delay in sourcing the part or the manufacture cannot identify the part there could be a delay in obtaining the correct information (part number inquiry), in this case we will contact you immediately we here from the suppliers this is normally only applicable to unusual parts or old appliances.

Spare Parts. We only fit parts supplied by Capital Repairs Ltd to ensure quality of repair, safety and guarantee, if on occasion we agree to fit customer supplied parts due to our call / labour charges being kept at a very low level there may be an additional charge to fit customer supplied parts and additionally the guarantee on the repair will not be applicableap- plicable. As we repair most makes of appliance the parts delivery time frame does vary considerably, we always endeavour endeav- our to obtain parts within 3 days if possible but this can vary depending on the manufacturer and the stock holding hold- ing situation at the suppliers end also the age of the appliance has a significant bearing on this, in general though if we have a delay on the part all companies will also have the same delay on the same part, If the parts are deemed to be obsolete the call / labour charge will still apply. It is not in our interests to delay the part as our aim is to get your appliance up and running as soon as possible. On arrival of the part to our warehouse we will call, text or email you to arrange a convenient fitting date. Special ordered parts will require a deposit or full payment at the time of order as these are quite often non- returnable re- turnable and specifically ordered for your appliance at your request, if orders are cancelled after you requesting a spare part or goods and us placing the order, the deposit or payment for the goods will not be refunded, we will however contact the supplier in order to try to get it sent back on your behalf but there may be a return to stock charge levied by the suppliers. Parts that are not required when our engineer comes to fit them due to the diagnosis being incorrect in any way will be refunded at full cost. Customer diagnosed spare parts: All purchased spare parts from our spare parts department are sold to you on the understanding that it is your own diagnosis and should always be fitted by a Qualified Domestic Appliance Engineer using the correct tools; we do not advise diagnosis over the phone or counter as every situation is different and unique to every customercus- tomer. We have own Engineers if you require our services to fulfil this task for you. Guarantee on supplied parts for your own use will not be guaranteed by our guarantee terms unless these have been fitted by a qualified engineer as in our trade parts can be damaged by externally caused conditions or another an- other component inside the appliance, (an example of this is a printed circuit board being blown by a faulty motormo- tor). Capital Repairs Ltd cannot accept any responsibility for any consequential damage, loss or personal harm whatsoever due to parts being fitted or attempted to be fitted by a non-qualified person. Please also see paragraph 34 for our returns policy on spare parts. 25 Estimates Our spares department will notify you by telephone or email if the spare part required is of an expensive nature prior to ordering, we would normally contact you within 24 hours on this but if there is a delay in sourcing the part or the manufacture cannot identify the part there could be a delay in obtaining the correct information (part number inquiry), in this case we will contact you immediately we here from the suppliers this is normally only applicable to unusual parts or old appliances.

Spare Parts. We only fit parts supplied by Capital Repairs Ltd to ensure quality of repair, safety and guarantee, if on occasion we agree to fit customer supplied parts due to our call / labour charges being kept at a very low level there may be an additional charge to fit customer supplied parts and additionally the guarantee on the repair will not be applicable. As we repair most makes of appliance the parts delivery time frame does vary considerably, we always endeavour to obtain parts within 3 days if possible but this can vary depending on the manufacturer and the stock holding situation at the suppliers end also the age of the appliance has a significant bearing on this, in general though if we have a delay on the part all companies will also have the same delay on the same part, If the parts are deemed to be obsolete the call / labour charge will still apply. It is not in our interests to delay the part as our aim is to get your appliance up and running as soon as possible. On arrival of the part to our warehouse we will call, text or email you to arrange a convenient fitting date. Special ordered parts will require a deposit or full payment at the time of order as these are quite often non- returnable and specifically ordered for your appliance at your request, if orders are cancelled after you requesting a spare part or goods and us placing the order, the deposit or payment for the goods will not be refunded, we will however contact the supplier in order to try to get it sent back on your behalf but there may be a return to stock charge levied by the suppliers. Parts that are not required when our engineer comes to fit them due to the diagnosis being incorrect in any way will be refunded at full cost. Agreed special arrangements on refunds on fitted spare parts by our engineers due to exceptional circumstances i.e. prior agreement to us calling out to you can only be attained if the spare part is returned to our warehouse @000 Xxxxxxxx Xxxxx, Xxxxxx XX0 0XX, this can be posted to us by recorded delivery or we can arrange an engineer to remove the part from the appliance at an agreed cost. The spare part must be in resalable condition including the packaging and must not be damaged by an externally caused source. (This is not the norm to take back spare parts and is only available on written permission from Capital Repairs Management and prior agreement) Customer diagnosed spare parts: All purchased spare parts from our spare parts department are sold to you on the understanding that it is your own diagnosis and should always be fitted by a Qualified Domestic Appliance Engineer using the correct tools; we do not advise diagnosis over the phone or counter as every situation is different and unique to every customer. We have own Engineers if you require our services to fulfil this task for you. Guarantee on supplied parts for your own use will not be guaranteed by our guarantee terms unless these have been fitted by a qualified engineer as in our trade parts can be damaged by externally caused conditions or another component inside the appliance, (an example of this is a printed circuit board being blown by a faulty motor). Capital Repairs Ltd cannot accept any responsibility for any consequential damage, loss or personal harm whatsoever due to parts being fitted or attempted to be fitted by a non-qualified person. Please also see paragraph 34 for our returns policy on spare parts. 25 Estimates Our spares department will notify you by telephone or email if the spare part required is of an expensive nature prior to ordering, we would normally contact you within 24 hours on this but if there is a delay in sourcing the part or the manufacture cannot identify the part there could be a delay in obtaining the correct information (part number inquiry), in this case we will contact you immediately we here from the suppliers this is normally only applicable to unusual parts or old appliances.