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Future Software releases will be backwards compatible and will not result in material degradation of the performance, functionality, or security of such Software. Software documentation will accurately reflect the operation and requirements of the Software. No terms, conditions or disclaimers included in any Software or Software-support documentation (or similar Provider materials) that are in addition to or inconsistent with the terms of this exhibit or the Agreement shall be effective unless expressly agreed to by Gen in a mutually executed amendment to these Terms or applicable Order. 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Such software may be sublicensed to Client by Smarsh (\u201cSoftware\u201d) or Client may be required to license the software directly from a third party. Smarsh (including its licensors) retains all rights in and to the Software not expressly granted to Client in this Section. If Software is provided to Client by Smarsh, Smarsh grants Client the limited, non-exclusive, non-sublicensable right to download, execute and install the applicable Software onto Client\u2019s end user\u2019s computer, laptop or mobile device (as applicable) for which Client has purchased a Unit, plus one copy for backup or archival purposes. Client will not alter, disable or work around any usage control mechanism within the Software or rent, lease, sell, sublicense, distribute, reproduce, create derivatives of, edit, disassemble or reverse engineer the Software, or remove any proprietary notice from the Software. Client will not use the Software to provide services to third parties. Client is responsible for the supervision, management and control of the use of the Software, and for the provision and proper maintenance of the hardware and supporting software (such as operating-system updates and virus-protection software). The Software may contain automated tracking features. Client will not hinder, impede, alter or prevent the automated tracking features. Smarsh will deliver the Software to Client in a good and workmanlike manner and according to generally accepted industry standards (\u201cSoftware Performance Warranty\u201d). The foregoing warranty will expire 30 days following \u2587\u2587\u2587\u2587\u2587\u2587\u2019\u2587 delivery of the Software. In the event of a breach of the Software Performance Warranty, Smarsh will repair the Software such that it meets the foregoing Software Performance Warranty or provide Client with a replacement. The foregoing represents Client\u2019s sole and exclusive remedy for any damage, loss or claim arising out of the Software. Smarsh makes no other representation or warranty with respect to the Software. The Software is provided \u201cAS IS.\u201d Smarsh expressly disclaims liability for (a) changes or modifications made to the Software by anyone other than Smarsh; or (b) any changes, modifications, combinations with other software applications or equipment, conditions or issues on or arising from Client\u2019s systems, servers, networks, or the Internet which affects the use or operation of the Software. The warranty contained in this Section, and the obligation to provide support, do not apply to any software which is not provided by Smarsh or which is licensed to Client directly from the applicable software provider. Where Client licenses software directly from the licensor of such software, Client must contact the licensor support for any issues related to the software. 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Such software may be sublicensed to Client by \u2587\u2587\u2587\u2587\u2587\u2587 (\u201cSoftware\u201d) or Client may be required to license the software directly from a third party. \u2587\u2587\u2587\u2587\u2587\u2587 (including its licensors) retains all rights in and to the Software not expressly granted to Client in this Section. If Software is provided to Client by Smarsh, upon delivery of the Software \u2587\u2587\u2587\u2587\u2587\u2587 grants Client the limited, non-exclusive, non-sublicensable right to download, execute and install the applicable Software onto Client\u2019s end user\u2019s computer, laptop or mobile device (as applicable), for which Client has purchased a Unit, or on Client owned or controlled servers, plus one copy for backup or archival purposes. Client will not alter, disable or work around any usage control mechanism within the Software or rent, lease, sell, sublicense, distribute, reproduce, create derivatives of, edit, disassemble or reverse engineer the Software, or remove any proprietary notice from the Software. Client will not use the Software to provide services to third parties. Client is responsible for the supervision, management and control of the use of the Software, and for the provision and proper maintenance of the hardware and any supporting software (such as operating-system updates and virus-protection software). The Software may contain automated tracking features. Client will not hinder, impede, alter or prevent the automated tracking features. Smarsh will deliver the Software to Client in a good and workmanlike manner and per generally accepted industry standards (\u201cSoftware Performance Warranty\u201d). The foregoing warranty will expire 30 days following \u2587\u2587\u2587\u2587\u2587\u2587\u2019\u2587 delivery of the Software. In the event of a breach of the Software Performance Warranty, \u2587\u2587\u2587\u2587\u2587\u2587 will repair the Software such that it meets the foregoing Software Performance Warranty or provide Client with a replacement. The foregoing represents Client\u2019s sole and exclusive remedy for any damage, loss or claim arising out of the Software. Smarsh makes no other representation or warranty with respect to the Software. The Software is provided \u201cAS IS.\u201d \u2587\u2587\u2587\u2587\u2587\u2587 expressly disclaims liability for (a) changes or modifications made to the Software by anyone other than \u2587\u2587\u2587\u2587\u2587\u2587; or (b) any changes, modifications, combinations with other software applications or equipment, conditions or issues on or arising from Client\u2019s systems, servers, networks, or the Internet which affects the use or operation of the Software. The warranty contained in this Section, and the obligation to provide support, do not apply to any software which is not provided by Smarsh or which is licensed to Client directly from the applicable software provider. Where Client licenses software directly from the licensor of such software, Client must contact the licensor support for any issues related to the software. Additional Software terms and conditions (\u201cSoftware Terms\u201d) may apply to the Software purchased by Client, which are available under the Software Terms located at \u2587\u2587\u2587\u2587://\u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587/legal/.", "size": 2, "samples": [{"hash": "56VxzOi2Dmz", "uri": "/contracts/56VxzOi2Dmz#software-terms", "label": "Service Agreement", "score": 28.054485321, "published": true}], "snippet_links": [{"key": "saas-services", "type": "clause", "offset": [8, 21]}, {"key": "email-hosting-services", "type": "clause", "offset": [27, 49]}, {"key": "install-software", "type": "clause", "offset": [98, 114]}, {"key": "to-client", "type": "clause", "offset": [149, 158]}, {"key": "a-third-party", "type": "clause", "offset": [246, 259]}, {"key": "all-rights", "type": "clause", "offset": [302, 312]}, {"key": "granted-to", "type": "definition", "offset": [350, 360]}, {"key": "delivery-of-the-software", "type": "clause", "offset": [435, 459]}, {"key": "the-limited", "type": "definition", "offset": [481, 492]}, {"key": "right-to", "type": "definition", "offset": [527, 535]}, {"key": "applicable-software", "type": "definition", "offset": [570, 589]}, {"key": "end-user", "type": "definition", "offset": [604, 612]}, {"key": "mobile-device", "type": "definition", "offset": [635, 648]}, {"key": "a-unit", "type": "definition", "offset": [697, 703]}, {"key": "owned-or-controlled", "type": "definition", "offset": [718, 737]}, {"key": "client-will", "type": "clause", "offset": [794, 805]}, {"key": "control-mechanism", "type": "definition", "offset": [850, 867]}, {"key": "reverse-engineer", "type": "definition", "offset": [989, 1005]}, {"key": "proprietary-notice", "type": "definition", "offset": [1034, 1052]}, {"key": "use-the-software", "type": "definition", "offset": [1088, 1104]}, {"key": "services-to-third-parties", "type": "clause", "offset": [1116, 1141]}, {"key": "responsible-for", "type": "clause", "offset": [1153, 1168]}, {"key": "control-of-the", "type": "clause", "offset": [1201, 1215]}, {"key": "use-of-the-software", "type": "clause", "offset": [1216, 1235]}, {"key": "maintenance-of-the", "type": "clause", "offset": [1270, 1288]}, {"key": "supporting-software", "type": "clause", "offset": [1306, 1325]}, {"key": "system-updates", "type": "clause", "offset": [1345, 1359]}, {"key": "may-contain", "type": "definition", "offset": [1405, 1416]}, {"key": "good-and-workmanlike-manner", "type": "clause", "offset": [1576, 1603]}, {"key": "generally-accepted", "type": "clause", "offset": [1612, 1630]}, {"key": "industry-standards", "type": "clause", "offset": [1631, 1649]}, {"key": "software-performance-warranty", "type": "clause", "offset": [1652, 1681]}, {"key": "the-foregoing", "type": "definition", "offset": [1685, 1698]}, {"key": "breach-of-the", "type": "clause", "offset": [1791, 1804]}, {"key": "sole-and-exclusive-remedy", "type": "clause", "offset": [2003, 2028]}, {"key": "loss-or-claim", "type": "definition", "offset": [2045, 2058]}, {"key": "arising-out-of", "type": "definition", "offset": [2059, 2073]}, {"key": "no-other-representation-or-warranty", "type": "clause", "offset": [2101, 2136]}, {"key": "with-respect-to", "type": "clause", "offset": [2137, 2152]}, {"key": "liability-for", "type": "clause", "offset": [2228, 2241]}, {"key": "changes-or-modifications", "type": "clause", "offset": [2246, 2270]}, {"key": "software-applications", "type": "definition", "offset": [2380, 2401]}, {"key": "the-internet", "type": "clause", "offset": [2496, 2508]}, {"key": "operation-of-the-software", "type": "clause", "offset": [2534, 2559]}, {"key": "the-warranty", "type": "clause", "offset": [2561, 2573]}, {"key": "contained-in", "type": "definition", "offset": [2574, 2586]}, {"key": "the-obligation-to-provide", "type": "clause", "offset": [2605, 2630]}, {"key": "software-provider", "type": "definition", "offset": [2761, 2778]}, {"key": "client-licenses", "type": "clause", "offset": [2786, 2801]}, {"key": "the-licensor", "type": "definition", "offset": [2825, 2837]}, {"key": "licensor-support", "type": "clause", "offset": [2880, 2896]}, {"key": "related-to", "type": "definition", "offset": [2912, 2922]}, {"key": "software-terms-and-conditions", "type": "definition", "offset": [2948, 2977]}, {"key": "by-client", "type": "clause", "offset": [3033, 3042]}, {"key": "available-under", "type": "clause", "offset": [3054, 3069]}], "hash": "4efc960fdd2eb972a66784cc6eed83ee", "id": 8}, {"snippet": "A. In the event of termination of the contract, the Contractor shall implement an orderly return of City data in a CSV or another mutually agreeable format at a time agreed to by the parties and the subsequent secure disposal of City data.\nB. During any period of service suspension, the Contractor shall not take any action to intentionally erase any City data.\nC. In the event of termination of any services or agreement in its entirety, the Contractor shall not take any action to intentionally erase any City data for a period of: 10 days after the effective date of termination, if the termination is in accordance with the contract period 30 days after the effective date of termination, if the termination is for convenience 60 days after the effective date of termination, if the termination is for cause. After such period, the Contractor shall have no obligation to maintain or provide any City data and shall thereafter, unless legally prohibited, delete all City data in its systems or otherwise in its possession or under its control.\nD. The City shall be entitled to any post-termination assistance generally made available with respect to the services unless a unique data retrieval arrangement has been established as part of the Contract, if applicable. The Contractor shall securely dispose of all requested data in all of its forms, such as disk, CD/DVD, backup tape and paper, when requested by the City. Data shall be permanently deleted and shall not be recoverable, according to National Institute of Standards and Technology (NIST)- approved methods. Certificates of destruction shall be provided to the City.", "size": 2, "samples": [{"hash": "j9qxYKUtZQB", "uri": "/contracts/j9qxYKUtZQB#software-terms", "label": "Contract for Client Survey System", "score": 23.4328136444, "published": true}], "snippet_links": [{"key": "termination-of-the-contract", "type": "clause", "offset": [19, 46]}, {"key": "the-contractor-shall", "type": "clause", "offset": [48, 68]}, {"key": "return-of", "type": "clause", "offset": [90, 99]}, {"key": "city-data", "type": "definition", "offset": [100, 109]}, {"key": "by-the-parties", "type": "clause", "offset": [176, 190]}, {"key": "disposal-of", "type": "clause", "offset": [217, 228]}, {"key": "service-suspension", "type": "definition", "offset": [264, 282]}, {"key": "any-action", "type": "definition", "offset": [314, 324]}, {"key": "agreement-in-its-entirety", "type": "clause", "offset": [413, 438]}, {"key": "effective-date-of-termination", "type": "clause", "offset": [553, 582]}, {"key": "the-termination", "type": "clause", "offset": [587, 602]}, {"key": "in-accordance-with", "type": "clause", "offset": [606, 624]}, {"key": "the-contract-period", "type": "clause", "offset": [625, 644]}, {"key": "for-convenience", "type": "clause", "offset": [716, 731]}, {"key": "for-cause", "type": "clause", "offset": [803, 812]}, {"key": "no-obligation-to-maintain", "type": "clause", "offset": [859, 884]}, {"key": "the-city-shall", "type": "clause", "offset": [1051, 1065]}, {"key": "assistance-generally", "type": "clause", "offset": [1102, 1122]}, {"key": "made-available", "type": "clause", "offset": [1123, 1137]}, {"key": "to-the-services", "type": "clause", "offset": [1151, 1166]}, {"key": "data-retrieval", "type": "clause", "offset": [1183, 1197]}, {"key": "if-applicable", "type": "clause", "offset": [1256, 1269]}, {"key": "dispose-of", "type": "definition", "offset": [1301, 1311]}, {"key": "requested-data", "type": "definition", "offset": [1316, 1330]}, {"key": "by-the-city", "type": "clause", "offset": [1412, 1423]}, {"key": "according-to", "type": "definition", "offset": [1489, 1501]}, {"key": "national-institute-of-standards-and-technology", "type": "definition", "offset": [1502, 1548]}, {"key": "approved-methods", "type": "definition", "offset": [1557, 1573]}, {"key": "certificates-of-destruction", "type": "definition", "offset": [1575, 1602]}, {"key": "to-the-city", "type": "definition", "offset": [1621, 1632]}], "hash": "13d41882cbdf311cb6b9e7234e705c8e", "id": 9}, {"snippet": "By installing or using Products, your use and the use by your End Users are governed by the applicable \u2587\u2587\u2587\u2587.", "size": 2, "samples": [{"hash": "cuj0u6T6Z1V", "uri": "/contracts/cuj0u6T6Z1V#software-terms", "label": "Business General Terms and Conditions", "score": 27.3039016724, "published": true}], "snippet_links": [{"key": "installing-or-using", "type": "clause", "offset": [3, 22]}, {"key": "your-end-users", "type": "definition", "offset": [57, 71]}, {"key": "the-applicable", "type": "clause", "offset": [88, 102]}], "hash": "db16515f16f67bb8fac7858ba6f22f09", "id": 10}], "next_curs": "ClcSUWoVc35sYXdpbnNpZGVyY29udHJhY3RzcjMLEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2Ihdzb2Z0d2FyZS10ZXJtcyMwMDAwMDAwYQyiAQJlbhgAIAA=", "clause": {"title": "Software Terms", "size": 91, "children": [["number-of-instances", "Number of Instances"], ["your-license-rights", "Your License Rights"], ["third-party-code", "Third Party Code"], ["attribution", "Attribution"], ["your-modifications", "Your Modifications"]], "parents": [["services", "Services"], ["product-terms-and-conditions", "Product Terms and Conditions"], ["general-provisions", "General Provisions"], ["multiple-counterparts", "Multiple Counterparts"], ["license-grant-and-scope", "License Grant and Scope"]], "id": "software-terms", "related": [["software-license-terms", "Software License Terms", "Software License Terms"], ["license-terms", "License Terms", "License Terms"], ["software-updates", "Software Updates", "Software Updates"], ["software-transfer", "Software Transfer", "Software Transfer"], ["use-of-software", "Use of Software", "Use of Software"]], "related_snippets": [], "updated": "2025-07-24T04:27:57+00:00", "also_ask": ["What are the essential components to include in software terms to protect IP and limit liability?", "How can software terms be strategically negotiated to balance user access and vendor control?", "What are the most common fatal flaws in software terms that courts have found unenforceable?", "How do software terms differ legally from traditional product terms, especially regarding updates and support?", "What enforceability challenges have courts raised regarding software license restrictions and user obligations?"], "drafting_tip": "Define key software terms precisely to avoid ambiguity, specify licensing conditions to ensure enforceability, and clarify ownership rights to prevent future disputes.", "explanation": "The Software Terms clause defines the rules and conditions governing the use, licensing, and restrictions of software provided under an agreement. It typically outlines what the licensee is permitted to do with the software, such as install, use, or modify it, and may specify limitations like prohibiting reverse engineering or redistribution. This clause ensures both parties understand their rights and obligations regarding the software, helping to prevent misuse and clarify ownership and usage boundaries."}, "json": true, "cursor": ""}}