{"component": "clause", "props": {"groups": [{"snippet_links": [{"key": "the-service-provider", "type": "clause", "offset": [8, 28]}, {"key": "responsible-for", "type": "clause", "offset": [40, 55]}, {"key": "management-of", "type": "clause", "offset": [60, 73]}, {"key": "all-software", "type": "clause", "offset": [74, 86]}], "snippet": "Era, as the service provider, is solely responsible for the management of all software.", "size": 2, "samples": [{"hash": "3PVTvf5JdMX", "uri": "/contracts/3PVTvf5JdMX#software-management", "label": "Hardware and Software Maintenance Agreement", "score": 23.4044246674, "published": true}, {"hash": "3kZjfq8upCg", "uri": "/contracts/3kZjfq8upCg#software-management", "label": "Maintenance Agreement", "score": 21.0, "published": true}], "hash": "cd60eaf2202d6b06d3e626a55a8ef8e5", "id": 1}, {"snippet_links": [{"key": "to-provide", "type": "definition", "offset": [9, 19]}, {"key": "the-banks", "type": "clause", "offset": [45, 54]}, {"key": "the-software", "type": "clause", "offset": [81, 93]}, {"key": "release-notes", "type": "clause", "offset": [289, 302]}, {"key": "the-bank-shall", "type": "clause", "offset": [342, 356]}, {"key": "in-consultation-with", "type": "definition", "offset": [366, 386]}, {"key": "a-schedule", "type": "clause", "offset": [395, 405]}, {"key": "the-field", "type": "clause", "offset": [421, 430]}, {"key": "to-ensure", "type": "clause", "offset": [459, 468]}, {"key": "new-version", "type": "clause", "offset": [499, 510]}, {"key": "to-assist", "type": "clause", "offset": [585, 594]}], "snippet": "In order to provide more and better service, the Banks may require an upgrade in the software. However, all newer versions of software for the frontend device should be released with the prior permission of the Bank. These releases would be informed to the Headquarters of the CBC through release notes for further dissemination to the BCAs. The Bank shall prepare, in consultation with the BC, a schedule for upgrade on the field and the BC would be obliged to ensure download and installation the new version at each CSP outlet connected to that Bank. BC helpdesk would be available to assist in the scheduled implementation and overseeing of the upgrade.", "size": 2, "samples": [{"hash": "fBiPVCjClIc", "uri": "/contracts/fBiPVCjClIc#software-management", "label": "Corporate Business Correspondent Agreement", "score": 25.3397426605, "published": true}, {"hash": "fz5yC4uRWvw", "uri": "/contracts/fz5yC4uRWvw#software-management", "label": "Corporate Business Correspondent Agreement", "score": 24.9072399139, "published": true}], "hash": "613899308bb2339d316f125bad21a62f", "id": 2}, {"snippet_links": [{"key": "best-practices", "type": "definition", "offset": [74, 88]}, {"key": "and-monitoring", "type": "clause", "offset": [97, 111]}, {"key": "software-updates", "type": "definition", "offset": [161, 177]}, {"key": "modification-of", "type": "clause", "offset": [224, 239]}, {"key": "software-setup", "type": "clause", "offset": [256, 270]}, {"key": "by-the-client", "type": "clause", "offset": [284, 297]}, {"key": "from-time-to-time", "type": "clause", "offset": [298, 315]}, {"key": "service-ticket", "type": "definition", "offset": [336, 350]}, {"key": "work-order", "type": "definition", "offset": [354, 364]}], "snippet": "Marco mayprovide the following:\ni. Configuration of Software manufacturer best practices, setup, and monitoring;\nii. Management andmaintenance of application or Software updates;\niii. Assist Designated IT Technical Users in modification of standard policy/software setup as requested by the Client from time to time, as documented in a service ticket or work order;", "size": 1, "samples": [{"hash": "9I6IgVQBONX", "uri": "/contracts/9I6IgVQBONX#software-management", "label": "Product Agreement", "score": 30.6803474426, "published": true}], "hash": "f9e9a52e54bf45e62b0a9c9718cc9532", "id": 3}, {"snippet_links": [{"key": "software-upgrade", "type": "definition", "offset": [40, 56]}, {"key": "the-end-user", "type": "clause", "offset": [75, 87]}, {"key": "maintenance-agreements", "type": "clause", "offset": [122, 144]}], "snippet": "Remotely install up to one network-wide software upgrade annually to which the End User is entitled under application CPE maintenance agreements or which is provided by the CPE manufacturer to correct defects.", "size": 1, "samples": [{"hash": "gSjNzXQhxTR", "uri": "/contracts/gSjNzXQhxTR#software-management", "label": "Contract Services Agreement (Netsolve Inc)", "score": 18.0, "published": true}], "hash": "874d657e5af1798a85e62d9d1a25d706", "id": 4}, {"snippet_links": [{"key": "management-of", "type": "clause", "offset": [4, 17]}, {"key": "in-accordance-with", "type": "definition", "offset": [45, 63]}, {"key": "the-service-provider", "type": "clause", "offset": [64, 84]}, {"key": "quality-system", "type": "definition", "offset": [96, 110]}, {"key": "software-updates", "type": "definition", "offset": [180, 196]}, {"key": "maintenance-and", "type": "clause", "offset": [207, 222]}, {"key": "core-service", "type": "definition", "offset": [255, 267]}], "snippet": "All management of Software will be performed in accordance with the Service Provider\u2019s internal Quality System, AQAP 2110. This shall include all firmware, middleware or 3rd party software updates, software maintenance and licensing. This is considered a Core service.", "size": 1, "samples": [{"hash": "33tSSecKTCq", "uri": "/contracts/33tSSecKTCq#software-management", "label": "Contractor Logistic Support Agreement", "score": 26.4752188784, "published": true}], "hash": "498f728c911f6cdd5b1f3a2a86d4ede7", "id": 5}, {"snippet_links": [{"key": "for-managing", "type": "clause", "offset": [31, 43]}, {"key": "the-software", "type": "clause", "offset": [44, 56]}, {"key": "not-limited", "type": "clause", "offset": [120, 131]}, {"key": "software-administration", "type": "clause", "offset": [135, 158]}, {"key": "software-security", "type": "clause", "offset": [160, 177]}, {"key": "software-performance", "type": "clause", "offset": [179, 199]}, {"key": "network-administration", "type": "clause", "offset": [208, 230]}, {"key": "software-maintenance", "type": "definition", "offset": [236, 256]}], "snippet": "AristaSoft will be responsible for managing the Software hosted on the Servers. Software management will include but is not limited to Software administration, Software security, Software performance tuning, network administration, and Software maintenance.", "size": 1, "samples": [{"hash": "cknCUY0Y6yJ", "uri": "/contracts/cknCUY0Y6yJ#software-management", "label": "Application Services Agreement (Turnstone Systems Inc)", "score": 18.0, "published": true}], "hash": "7814b3a5d2e45b19aa67584bb08c34e2", "id": 6}, {"snippet_links": [{"key": "upgrade-software", "type": "clause", "offset": [50, 66]}, {"key": "response-to-customer-requests", "type": "clause", "offset": [99, 128]}, {"key": "changes-to", "type": "clause", "offset": [136, 146]}, {"key": "security-requirements", "type": "definition", "offset": [172, 193]}, {"key": "proof-of-license", "type": "definition", "offset": [221, 237]}, {"key": "the-customer", "type": "clause", "offset": [261, 273]}, {"key": "the-installation", "type": "clause", "offset": [285, 301]}, {"key": "the-media", "type": "clause", "offset": [315, 324]}, {"key": "in-accordance-with", "type": "definition", "offset": [441, 459]}, {"key": "security-policy", "type": "clause", "offset": [460, 475]}, {"key": "vendor-will", "type": "clause", "offset": [539, 550]}, {"key": "university-business", "type": "definition", "offset": [592, 611]}, {"key": "business-systems", "type": "definition", "offset": [615, 631]}, {"key": "not-compatible", "type": "definition", "offset": [641, 655]}, {"key": "software-versions", "type": "clause", "offset": [669, 686]}, {"key": "provide-assistance", "type": "clause", "offset": [728, 746]}, {"key": "for-software", "type": "clause", "offset": [747, 759]}, {"key": "specialized-software", "type": "clause", "offset": [848, 868]}, {"key": "project-management-services", "type": "clause", "offset": [908, 935]}, {"key": "partnership-agreement", "type": "clause", "offset": [936, 957]}, {"key": "business-affairs", "type": "definition", "offset": [986, 1002]}, {"key": "financial-services", "type": "clause", "offset": [1003, 1021]}, {"key": "shared-services", "type": "definition", "offset": [1130, 1145]}, {"key": "administrative-support", "type": "clause", "offset": [1194, 1216]}, {"key": "and-support", "type": "clause", "offset": [1228, 1239]}, {"key": "the-service", "type": "clause", "offset": [1299, 1310]}, {"key": "covered-by-this-agreement", "type": "clause", "offset": [1311, 1336]}], "snippet": "\u200c\n3.1 Manage Software Installation\u200c \u2022 Install and upgrade software to resolve software problems in response to customer requests due to changes to campus standards to meet security requirements. \u2022 If FSO IT does not have proof of license or installation media, the customer requesting the installation must provide the media. \u2022 Some software requires specialized configuration. FSO IT can configure software if documentation is available. \u2022 In accordance with security policy, only software that is being actively updated / patched by the vendor will be installed. Exceptions may be made for university business or business systems that are not compatible with current software versions.\n3.2 Software Troubleshooting Support\u200c \u2022 Provide assistance for software that is not launching or functioning properly. \u2022 Problems with some business systems or specialized software may be referred to system specialists. Project Management Services Partnership Agreement By and Between [Department] Business Affairs Financial Services - Administration This Agreement represents a Service Partnership Agreement (\u201cSPA\u201d) between Business Affairs Shared Services (BASS) and [Department] for the provisioning of administrative support to enhance and support departmental activities as outlined below. The elements of the service covered by this agreement include: \u2022 Project Management", "size": 1, "samples": [{"hash": "4qhJHrYbcHU", "uri": "/contracts/4qhJHrYbcHU#software-management", "label": "Service Partnership Agreement", "score": 28.8682098389, "published": true}], "hash": "e7b33c6891429e5757a963c80df5a030", "id": 7}, {"snippet_links": [{"key": "best-practices", "type": "definition", "offset": [74, 88]}, {"key": "and-monitoring", "type": "clause", "offset": [97, 111]}, {"key": "software-updates", "type": "definition", "offset": [161, 177]}, {"key": "modification-of", "type": "clause", "offset": [224, 239]}, {"key": "software-setup", "type": "clause", "offset": [256, 270]}, {"key": "by-the-client", "type": "clause", "offset": [284, 297]}, {"key": "from-time-to-time", "type": "clause", "offset": [298, 315]}, {"key": "service-ticket", "type": "definition", "offset": [336, 350]}, {"key": "work-order", "type": "definition", "offset": [354, 364]}], "snippet": "\u2587\u2587\u2587\u2587\u2587 mayprovide the following:\ni. Configuration of Software manufacturer best practices, setup, and monitoring;\nii. Management andmaintenance of application or Software updates;\niii. Assist Designated IT Technical Users in modification of standard policy/software setup as requested by the Client from time to time, as documented in a service ticket or work order;", "size": 1, "samples": [{"hash": "ewfaIbvoN20", "uri": "/contracts/ewfaIbvoN20#software-management", "label": "Product Agreement", "score": 30.7350940704, "published": true}], "hash": "3dd48e55e4bef6a50bfaa0973344c2b7", "id": 8}, {"snippet_links": [{"key": "to-ensure", "type": "clause", "offset": [0, 9]}, {"key": "hosted-software", "type": "clause", "offset": [10, 25]}, {"key": "up-to-date", "type": "definition", "offset": [44, 54]}, {"key": "service-includes", "type": "clause", "offset": [60, 76]}, {"key": "the-software", "type": "clause", "offset": [132, 144]}, {"key": "according-to", "type": "definition", "offset": [159, 171]}, {"key": "vendor-documentation", "type": "clause", "offset": [185, 205]}, {"key": "per-year", "type": "definition", "offset": [357, 365]}, {"key": "availability-of", "type": "clause", "offset": [464, 479]}, {"key": "security-updates", "type": "definition", "offset": [489, 505]}, {"key": "multiple-sources", "type": "definition", "offset": [511, 527]}, {"key": "for-example", "type": "clause", "offset": [532, 543]}, {"key": "information-of", "type": "clause", "offset": [556, 570]}, {"key": "the-vendors", "type": "clause", "offset": [589, 600]}, {"key": "publicly-available", "type": "definition", "offset": [649, 667]}, {"key": "version-upgrades", "type": "clause", "offset": [671, 687]}, {"key": "to-the-supplier", "type": "clause", "offset": [710, 725]}, {"key": "release-schedule", "type": "definition", "offset": [726, 742]}, {"key": "the-customer-shall", "type": "clause", "offset": [902, 920]}, {"key": "in-advance", "type": "clause", "offset": [957, 967]}, {"key": "security-patches", "type": "clause", "offset": [980, 996]}, {"key": "business-days", "type": "definition", "offset": [1064, 1077]}, {"key": "based-on", "type": "definition", "offset": [1126, 1134]}, {"key": "to-verify", "type": "definition", "offset": [1152, 1161]}, {"key": "once-a-month", "type": "clause", "offset": [1372, 1384]}, {"key": "security-measures", "type": "clause", "offset": [1534, 1551]}, {"key": "the-data", "type": "clause", "offset": [1555, 1563]}, {"key": "recovery-of-data", "type": "clause", "offset": [1593, 1609]}, {"key": "service-disruption", "type": "clause", "offset": [1738, 1756]}, {"key": "by-the-customer", "type": "clause", "offset": [1785, 1800]}, {"key": "included-software", "type": "clause", "offset": [1863, 1880]}, {"key": "additional-cost", "type": "definition", "offset": [1910, 1925]}, {"key": "options-available", "type": "clause", "offset": [1956, 1973]}, {"key": "saas-software", "type": "clause", "offset": [1978, 1991]}], "snippet": "To ensure Hosted Software are available and up to date, the Service includes: \u25cf Software monitoring, management, and optimization \u25cb The Software is configured according to the software vendor documentation \u25cb The deployment is optimized according to the expected load \u25cf Updates and patching \u25cb The Service includes up to 4 version updates per Hosted Software per year and unlimited critical security related updates when they become available. The Supplier monitors availability of critical security updates from multiple sources and for example may receive information of such updates from the vendors before the vulnerabilities and updates are made publicly available. \u25cb Version upgrades are applied according to the Supplier release schedule, typically 3-6 months after they have been released. This allows the Supplier to test and verify version upgrade stability before applying it to the Software. The Customer shall be notified of any version upgrades in advance. \u25cb Critical security patches are applied as soon as they become available, typically within 0-3 business days. The exact timing is determined by the Supplier based on Supplier ability to verify the stability of the patches before applying them and the criticality of the patch in question. When possible, the Customer shall be notified of the patch in advance. \u25cf Backups \u25cb Full backups are made at least once a month and incremental backups at least daily. All backups are stored for 30 days. Backup transfers and environments are secured with at least as effective security measures as the data in the Service is secured. \u25cb Recovery of data for Hosted Software is included in the Service when it is necessary to restore the functionality of the Hosted Software after a service disruption. \u25cb Recovery of data removed by the Customer with normal functionalities of the Service is not part of the included software management and is done at an additional cost. The Supplier may have backup options available for SaaS Software as well. The need for SaaS Software backups shall be agreed separately.", "size": 1, "samples": [{"hash": "6cWAnnRn34j", "uri": "/contracts/6cWAnnRn34j#software-management", "label": "Service Agreement", "score": 33.6328697205, "published": true}], "hash": "adcadb9324c338ef6842912678ed6a65", "id": 9}, {"snippet_links": [{"key": "responsible-for", "type": "clause", "offset": [17, 32]}, {"key": "the-software", "type": "clause", "offset": [56, 68]}, {"key": "providing-additional-services", "type": "clause", "offset": [73, 102]}, {"key": "as-agreed", "type": "clause", "offset": [103, 112]}, {"key": "in-writing", "type": "clause", "offset": [113, 123]}, {"key": "the-parties", "type": "definition", "offset": [125, 136]}], "snippet": "Company shall be responsible for providing and managing the Software and providing additional Services as agreed in writing. The parties understand the Software is periodically updated and may be further developed and/or modified.", "size": 1, "samples": [{"hash": "428nO3cSPht", "uri": "/contracts/428nO3cSPht#software-management", "label": "Master Services Agreement (Wellgistics Health, Inc.)", "score": 35.9295005798, "published": true}], "hash": "8a0295a1ad733662f9204fc4514a2d32", "id": 10}], "next_curs": "ClwSVmoVc35sYXdpbnNpZGVyY29udHJhY3RzcjgLEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2Ihxzb2Z0d2FyZS1tYW5hZ2VtZW50IzAwMDAwMDBhDKIBAmVuGAAgAA==", "clause": {"children": [["provide-designated-it-technical-users", "Provide Designated IT Technical Users"], ["standards-conditions", "Standards & Conditions"], ["equipment-failure-reports", "Equipment Failure Reports"], ["equipment-and-environmental-safety-case", "Equipment and Environmental Safety Case"], ["non-conformance", "Non Conformance"]], "size": 16, "parents": [["indemnification", "Indemnification"], ["included-services-scope", "Included Services Scope"], ["attachments", "Attachments"], ["signatures", "Signatures"], ["included-services", "Included services"]], "title": "Software Management", "id": "software-management", "related": [["care-management", "Care Management", "Care Management"], ["configuration-management", "Configuration Management", "Configuration Management"], ["network-management", "Network Management", "Network Management"], ["site-management", "SITE MANAGEMENT", "SITE MANAGEMENT"], ["program-management", "Program Management", "Program Management"]], "related_snippets": [], "updated": "2025-07-13T05:45:30+00:00"}, "json": true, "cursor": ""}}