{"component": "clause", "props": {"groups": [{"snippet": "The Contractor, and its Subcontractors/Vendors, shall apply security patches and upgrades in a timely manner and keep virus software up-to-date on all systems on which State data may be stored or accessed.", "size": 68, "snippet_links": [{"key": "the-contractor", "type": "definition", "offset": [0, 14]}, {"key": "security-patches", "type": "definition", "offset": [60, 76]}, {"key": "in-a-timely-manner", "type": "definition", "offset": [90, 108]}, {"key": "state-data", "type": "clause", "offset": [168, 178]}], "samples": [{"hash": "aqDNAr3j0FO", "uri": "/contracts/aqDNAr3j0FO#software-maintenance", "label": "Standard Agreement", "score": 35.4040298462, "published": true}, {"hash": "8WlzyG3YWtG", "uri": "/contracts/8WlzyG3YWtG#software-maintenance", "label": "Standard Agreement", "score": 34.7388496399, "published": true}, {"hash": "itdAXMfjmTt", "uri": "/contracts/itdAXMfjmTt#software-maintenance", "label": "Standard Agreement", "score": 33.7772521973, "published": true}], "hash": "5ad84e8c84c4db9d71841c1ee8b494b0", "id": 2}, {"snippet": "Subrecipient shall apply security patches and upgrades in a timely manner and keep virus software up-to-date on all systems on which State data may be stored or accessed.", "size": 88, "snippet_links": [{"key": "security-patches", "type": "definition", "offset": [25, 41]}, {"key": "in-a-timely-manner", "type": "definition", "offset": [55, 73]}, {"key": "state-data", "type": "clause", "offset": [133, 143]}], "samples": [{"hash": "6Bbg0pE6eff", "uri": "/contracts/6Bbg0pE6eff#software-maintenance", "label": "Contract Ma 012 23010452", "score": 35.3136062622, "published": true}, {"hash": "5KFEpi6nORz", "uri": "/contracts/5KFEpi6nORz#software-maintenance", "label": "Ombudsman & Elder Abuse Prevention Services Agreement", "score": 35.3082199097, "published": true}, {"hash": "70aHjmBW1Y", "uri": "/contracts/70aHjmBW1Y#software-maintenance", "label": "Contract for Snap Ed/Calfresh Healthy Living Program Services", "score": 35.2798881531, "published": true}], "hash": "716f56499c4346506d4713652576ba48", "id": 1}, {"snippet": "The correction of any residual errors in any software products which may be discovered by Contractor or by County shall be considered maintenance. Such maintenance shall be performed by Contractor without additional charge for the duration of this Contract. Suspected errors discovered by County in the software products shall be handled by the following procedure:\na. A listing of the output and a copy of the evidential input data in machine-readable format shall be submitted to Contractor along with a completed copy of the appropriate Contractor information form and, if appropriate, a listing of the contents of the memory of the CPU at the time the error was noted.\nb. Errors in the software product as verified by Contractor shall be corrected by providing a new copy of said software product or a new copy of the affected portions in machine-readable format. Contractor shall be available to assist County in isolating and correcting error conditions caused by County\u2019s particular hardware or operating system at rates specified in this Contract. If Contractor is called upon by the state to correct an error caused by County\u2019s negligence, modification by County, County-supplied data, or machine or operator failure or due to any other cause not inherent in the original software products, Contractor reserves the right to charge County for such service on a time and material basis at rates in accordance with the Contract.", "size": 15, "snippet_links": [{"key": "correction-of", "type": "clause", "offset": [4, 17]}, {"key": "any-residual", "type": "clause", "offset": [18, 30]}, {"key": "software-products", "type": "definition", "offset": [45, 62]}, {"key": "by-contractor", "type": "clause", "offset": [87, 100]}, {"key": "county-shall", "type": "clause", "offset": [107, 119]}, {"key": "performed-by", "type": "clause", "offset": [173, 185]}, {"key": "additional-charge", "type": "definition", "offset": [205, 222]}, {"key": "duration-of-this-contract", "type": "clause", "offset": [231, 256]}, {"key": "suspected-errors", "type": "clause", "offset": [258, 274]}, {"key": "county-in", "type": "definition", "offset": [289, 298]}, {"key": "a-copy-of-the", "type": "clause", "offset": [397, 410]}, {"key": "input-data", "type": "clause", "offset": [422, 432]}, {"key": "to-contractor", "type": "definition", "offset": [479, 492]}, {"key": "completed-copy", "type": "definition", "offset": [506, 520]}, {"key": "information-form", "type": "definition", "offset": [551, 567]}, {"key": "at-the-time", "type": "definition", "offset": [640, 651]}, {"key": "the-software-product", "type": "clause", "offset": [686, 706]}, {"key": "contractor-shall", "type": "clause", "offset": [722, 738]}, {"key": "to-assist", "type": "clause", "offset": [898, 907]}, {"key": "error-conditions", "type": "clause", "offset": [943, 959]}, {"key": "caused-by", "type": "clause", "offset": [960, 969]}, {"key": "operating-system", "type": "definition", "offset": [1002, 1018]}, {"key": "rates-specified", "type": "clause", "offset": [1022, 1037]}, {"key": "in-this-contract", "type": "clause", "offset": [1038, 1054]}, {"key": "by-the-state", "type": "clause", "offset": [1085, 1097]}, {"key": "supplied-data", "type": "definition", "offset": [1180, 1193]}, {"key": "other-cause", "type": "clause", "offset": [1240, 1251]}, {"key": "original-software", "type": "definition", "offset": [1272, 1289]}, {"key": "right-to-charge", "type": "clause", "offset": [1324, 1339]}, {"key": "time-and-material-basis", "type": "clause", "offset": [1369, 1392]}, {"key": "in-accordance-with", "type": "definition", "offset": [1402, 1420]}, {"key": "the-contract", "type": "definition", "offset": [1421, 1433]}], "samples": [{"hash": "igw7ICMDp3u", "uri": "/contracts/igw7ICMDp3u#software-maintenance", "label": "Software Maintenance and Database Hosting Services Agreement", "score": 35.0591201782, "published": true}, {"hash": "cAmiA6mfYsE", "uri": "/contracts/cAmiA6mfYsE#software-maintenance", "label": "Proposition 47 Evaluation Services Contract", "score": 33.9497070312, "published": true}, {"hash": "f1MimxixDgC", "uri": "/contracts/f1MimxixDgC#software-maintenance", "label": "Professional Services", "score": 33.298992157, "published": true}], "hash": "d53c8470f23c3c84ffd0b1487fb1bd4c", "id": 6}, {"snippet": "This Agreement does not include any current or future maintenance provisions with Licensor. If the Parties agree to enter into a separate contractual maintenance agreement any current or future maintenance Agreement(s) which is terminated for any reason, shall not affect the continuation of the Agreement and/or the incorporated Software License and/or Lease Agreement(s).", "size": 14, "snippet_links": [{"key": "this-agreement", "type": "clause", "offset": [0, 14]}, {"key": "maintenance-provisions", "type": "clause", "offset": [54, 76]}, {"key": "to-enter", "type": "definition", "offset": [113, 121]}, {"key": "a-separate", "type": "definition", "offset": [127, 137]}, {"key": "maintenance-agreement", "type": "definition", "offset": [150, 171]}, {"key": "for-any-reason", "type": "clause", "offset": [239, 253]}, {"key": "continuation-of-the-agreement", "type": "clause", "offset": [276, 305]}, {"key": "software-license", "type": "definition", "offset": [330, 346]}], "samples": [{"hash": "etw26W8mSoC", "uri": "/contracts/etw26W8mSoC#software-maintenance", "label": "Addendum", "score": 28.7724742889, "published": true}, {"hash": "fBZpCccJyXR", "uri": "/contracts/fBZpCccJyXR#software-maintenance", "label": "Addendum", "score": 27.7103042603, "published": true}, {"hash": "kOXffu4d12Q", "uri": "/contracts/kOXffu4d12Q#software-maintenance", "label": "Addendum", "score": 27.2377433777, "published": true}], "hash": "ee848537461e8e93493941ede9a5364f", "id": 8}, {"snippet": "Software Maintenance includes the updating of the Software, adding new functions and fixing bugs. 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From the 366th day after the transfer of the licenses, the Software Maintenance fee must be paid in advance for one year, until the 30th day after the invoice is issued.", "size": 13, "snippet_links": [{"key": "the-software", "type": "clause", "offset": [46, 58]}, {"key": "new-functions", "type": "clause", "offset": [67, 80]}, {"key": "the-solution", "type": "definition", "offset": [129, 141]}, {"key": "end-user", "type": "definition", "offset": [169, 177]}, {"key": "the-individual", "type": "clause", "offset": [187, 201]}, {"key": "required-by", "type": "definition", "offset": [232, 243]}, {"key": "installation-of-the", "type": "clause", "offset": [292, 311]}, {"key": "support-contract", "type": "definition", "offset": [351, 367]}, {"key": "contract-for", "type": "definition", "offset": [377, 389]}, {"key": "it-services", "type": "definition", "offset": [390, 401]}, {"key": "between-the-parties", "type": "clause", "offset": [421, 440]}, {"key": "annual-fee", "type": "definition", "offset": [446, 456]}, {"key": "equal-to", "type": "definition", "offset": [488, 496]}, {"key": "total-license-fee", "type": "definition", "offset": [512, 529]}, {"key": "based-on", "type": "clause", "offset": [541, 549]}, {"key": "the-current", "type": "clause", "offset": [550, 561]}, {"key": "price-list", "type": "clause", "offset": [579, 589]}, {"key": "date-of", "type": "clause", "offset": [654, 661]}, {"key": "license-transfer", "type": "definition", "offset": [662, 678]}, {"key": "the-licenses", "type": "clause", "offset": [753, 765]}, {"key": "software-maintenance-fee", "type": "definition", "offset": [771, 795]}, {"key": "in-advance", "type": "clause", "offset": [809, 819]}, {"key": "one-year", "type": "clause", "offset": [824, 832]}], "samples": [{"hash": "il601vWPplS", "uri": "/contracts/il601vWPplS#software-maintenance", "label": "End User License Agreement (Eula)", "score": 32.0623855591, "published": true}, {"hash": "c9EAgk0MGsw", "uri": "/contracts/c9EAgk0MGsw#software-maintenance", "label": "End User License Agreement (Eula)", "score": 32.0623855591, "published": true}, {"hash": "gFIfQKYA4jL", "uri": "/contracts/gFIfQKYA4jL#software-maintenance", "label": "End User License Agreement (Eula)", "score": 30.6702404022, "published": true}], "hash": "14bb1f2fcfef34aada4dfe89e441c3da", "id": 10}, {"snippet": "3.10.1 Software Maintenance gives to the Licensee the following rights:\n(i) The right to download and install Updates of standard Software;\n(ii) The right to buy extra modules or users (this may require an Update of the Software);\n(iii) The right to buy Upgrades using the value of the Software at the time of Upgrade as trade-in. \u2018Upgrades\u2019 are referring to other software titles in the prevailing HW pricelist of the Territory, normally meaning more functionality and higher price.\n(iv) The right to get news-letters and other relevant information.", "size": 15, "snippet_links": [{"key": "the-licensee", "type": "clause", "offset": [37, 49]}, {"key": "standard-software", "type": "definition", "offset": [121, 138]}, {"key": "the-right-to-buy", "type": "clause", "offset": [145, 161]}, {"key": "the-software", "type": "clause", "offset": [216, 228]}, {"key": "the-value", "type": "clause", "offset": [269, 278]}, {"key": "at-the-time", "type": "definition", "offset": [295, 306]}, {"key": "referring-to", "type": "definition", "offset": [346, 358]}, {"key": "other-software", "type": "definition", "offset": [359, 373]}, {"key": "the-territory", "type": "clause", "offset": [415, 428]}, {"key": "and-higher", "type": "clause", "offset": [466, 476]}, {"key": "other-relevant-information", "type": "clause", "offset": [523, 549]}], "samples": [{"hash": "ksYF8hX0RJd", "uri": "/contracts/ksYF8hX0RJd#software-maintenance", "label": "Software License Agreement", "score": 31.257932663, "published": true}, {"hash": "8BUYD1fvoo1", "uri": "/contracts/8BUYD1fvoo1#software-maintenance", "label": "Software License Agreement", "score": 31.0936908722, "published": true}, {"hash": "8LwlAX9UomX", "uri": "/contracts/8LwlAX9UomX#software-maintenance", "label": "Software License Agreement", "score": 29.8481884003, "published": true}], "hash": "b1b9ed817430613fe54be88b8ef26ea8", "id": 7}, {"snippet": "via Red Hat Portal via Red Hat Portal via Red Hat Portal Response Guidelines N/A Initial and Ongoing Response Initial Response Ongoing Response Severity 1 (Urgent): A problem that severely impacts your use of the Software in a production environment (such as the loss of production data or production systems not functioning). The situation halts your business operations and no procedural work around exists. N/A 1 Business Hour 1 hour 1 hour Severity 2 (High): A problem where the Software is functioning but your use in a production environment is severely reduced. For Production Purposes where the situation is causing a high impact to portions of your business operations and no procedural work around exists. N/A 4 Business Hours 2 hours 4 hours Severity 3 (Medium): A problem that involves partial, non-critical loss of use of the Software in a production environment or development environment. For production environments, there is a medium-to-low impact on your business, but your business continues to function, including by using a procedural work around. For Development Purposes, where development environments, the situation is causing your project to no longer continue or migrate into production. N/A 1 Business Day 4 Business Hours 8 Business Hours Severity 4 (Low): A general usage question, reporting of a documentation error or recommendation for a future product enhancement or modification. For production environments, there is low-to-no impact on your business or the performance or functionality of your system. For development environments, there is a medium-to- low impact on your business, but your business continues to function, including by using a procedural work around. N/A 2 Business Days 8 Business Hours 2 Business Days Tabla 2.7 Autoasistencia Est\u00e1ndar Premium Horarios de cobertura ninguna Horario laboral est\u00e1ndar Horarios Laborales Est\u00e1ndar y las 24 horas del d\u00eda, los 7 \u2587\u2587\u2587\u2587 de la semana para \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 \u2587 \u2587 \u2587 \u2587\u2587\u2587\u2587\u2587 \u2587\u2587 \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587\u2587\u2587 ninguna Web y tel\u00e9fono Web y tel\u00e9fono Cantidad de Casos ninguna Ilimitado Ilimitado Mantenimiento del Software a trav\u00e9s del Portal de Red Hat a trav\u00e9s del Portal de Red Hat a trav\u00e9s del Portal de Red Hat Autoasistencia Est\u00e1ndar Premium Pautas de respuesta N/A Respuesta Inicial y en curso Respuesta Inicial Respuesta en curso Gravedad 1 (Urgente): Un problema que afecta severamente su uso del Software en un entorno de producci\u00f3n (como, por ejemplo, p\u00e9rdida de datos de producci\u00f3n o en el que los sistemas de producci\u00f3n del cliente no funcionan). La situaci\u00f3n impide la operaci\u00f3n de su negocio y no existe una tarea de procedimiento alternativa. N/A 1 Hora h\u00e1bil 1 hora 1 hora Gravedad 2 (Alta): Un problema donde el Software funciona pero su uso en un entorno de producci\u00f3n se ve gravemente reducido. La situaci\u00f3n crea un impacto considerable en algunas partes de las operaciones comerciales y no hay un procedimiento para eludir el problema. N/A 4 Horas h\u00e1biles 2 horas 4 horas Gravedad 3 (Media): Un problema que involucra una p\u00e9rdida de funcionalidad parcial no cr\u00edtica del Software en un entorno de producci\u00f3n o de desarrollo. En un entorno de producci\u00f3n, tiene un impacto mediano a bajo en las operaciones del cliente, pero le permite al negocio seguir funcionando, incluso mediante un procedimiento para eludir el problema. En un entorno de desarrollo, donde la situaci\u00f3n detiene el proyecto o lo migra a producci\u00f3n. N/A 1 d\u00eda h\u00e1bil 4 horas h\u00e1biles 8 horas h\u00e1biles Gravedad 4 (baja): Es una pregunta de uso general, denuncia de un informe de error de documentaci\u00f3n o recomendaci\u00f3n para una futura mejora o modificaci\u00f3n del producto. Para entornos de producci\u00f3n, hay un impacto bajo, o no hay ning\u00fan impacto, en la operaci\u00f3n o en el desempe\u00f1o o funcionalidad del sistema. Para entornos de desarrollo tiene un impacto mediano a bajo en las operaciones del cliente, pero le permite al negocio seguir funcionando, incluso mediante un procedimiento para eludir el problema. 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