Software Maintenance and Support Agreements Clause Samples
A Software Maintenance and Support Agreements clause defines the terms under which ongoing technical support and updates are provided for software after its initial delivery. This clause typically outlines the scope of maintenance services, such as bug fixes, security patches, and software updates, as well as the response times and methods for requesting support. Its core function is to ensure that the software remains functional and up-to-date, providing users with continued reliability and addressing issues that may arise post-deployment.
Software Maintenance and Support Agreements. Purchasing Entities can purchase maintenance agreements, including upgrade protection, through the Reseller. Resellers will sell software maintenance agreements, even if the software was not purchased under this agreement, such as on-going support for a User’s existing perpetual license. As requested, Reseller will explain what product support or services are included in a publisher’s maintenance agreement.