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If you have any questions that aren\u2019t answered by the points on this page or elsewhere in the SAS Chest Agreement webpages, please get in touch with us: \u2587\u2587\u2587\u2587@\u2587\u2587\u2587\u2587\u2587.\u2587\u2587.\u2587\u2587 / 0300 121 0878 Service and Support Trials Sites may evaluate SAS Software on request to Chest Help by emailing \u2587\u2587\u2587\u2587@\u2587\u2587\u2587\u2587\u2587.\u2587\u2587.\u2587\u2587 Product Documentation Documentation to be provided electronically in HTML format on the media containing the software. Training and Training Materials SAS runs a full programme of training courses for all levels of user. In exceptional circumstances, these may be available at educational discount for Chest customers. Please call your local SAS Training office to find more information and to ascertain eligibility for educational prices. Details of courses are to be found on the SAS Training website. Check out the other free SAS tutorial options, which give tips and tricks for working with SAS software and download the free SAS University Edition Software for learning statistics and quantitative methods. Technical Support SAS will use reasonable efforts, either by telephone, fax or email to help the Site solve specific problems with installation or use of the SAS software. This advice and support will be communicated to the nominated contact and/or his/her deputy at Licenced Sites during normal business hours within the UK. It may not be possible to solve all problems or correct all errors in the Software. Most versions of SAS Software will be supported, but if Sites do not choose to install the most current release of SAS Software, the level of technical support may diminish over time. SAS support can be contacted at: Telephone: \u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587\u2587\u2587 Fax: \u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587\u2587 Email: \u2587\u2587\u2587\u2587\u2587\u2587\u2587@\u2587\u2587\u2587.\u2587\u2587\u2587 Web: Technical Support website A vast amount of technical information, as well as user communities, can be found at the SAS Support Website System Release, New Versions and Functionality One copy of system releases and/or New Versions and new supporting documentation will be sent by SAS to each Licenced Site as and when they become commercially available. The preferred media distribution is via Electronic Download. However, SAS can provide a copy of the media on DVD should this help. Platform requirements A platform availability list and system requirements guide will be maintained by the Supplier on its website. Virtual and Cloud Computing installations are permitted, provided that the use of the Software remains solely for the \u201cEducational Purposes\u201d described the SAS Licence Terms and Conditions. See SAS definitions of Virtual and Cloud Computing Installations Method of delivery of product SIDS/SETINITS will be supplied to a Site when payment for the products has been received by Chest. SIDS/SETINITS are product authorisation codes; a program which, when applied to the Software, allows the Software to operate for its designated term. Technical Contacts are designated to receive software and SETINITS. He/She will be from a technical background, with an understanding of SAS software, and be prepared to install/distribute the software and provide support to users. System Requirements Please visit the SAS website for up-to-date information. Terms and Conditions Licence Type The SAS Agreement is not a Standard Chest Agreement. 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