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We have no obligation to provide any software development services under this Agreement unless you and we execute a Statement of Work specifying the software development services to be provided and the software to be developed (Custom Software).\n18.2. You will pay the Fees set out in or referred to in the Statement of Work on a time and materials basis for all time spent carrying out our obligations under this clause 18.\n18.3. Except as otherwise agreed in a Statement of Work, we own all Intellectual Property Rights in all Custom Software. To the extent that we do not automatically own all such Intellectual Property Rights, you hereby assign all such Intellectual Property Rights to us. The assignment under this clause 18.3 includes an assignment of future copyright under section 197 of the Copyright \u2587\u2587\u2587 \u2587\u2587\u2587\u2587 (Cth) and in equity.\n18.4. Any Custom Software developed will be subject to the same provisions of the Agreement that apply to Licensed SDKs except as otherwise expressly specified to the contrary in the applicable Custom Development Statement of Work.", "size": 8, "hash": "07d4e73109667d710425897277c0999e", "id": 1}, {"snippet_links": [{"key": "part-1", "type": "clause", "offset": [4, 10]}, {"key": "customer-order", "type": "clause", "offset": [85, 99]}, {"key": "the-goods-and-services", "type": "clause", "offset": [121, 143]}, {"key": "item-3", "type": "clause", "offset": [157, 163]}, {"key": "statement-of-works", "type": "definition", "offset": [194, 212]}], "samples": [{"hash": "f0SwcwwqDEw", "uri": "/contracts/f0SwcwwqDEw#software-development-services", "label": "Customer Contract", "score": 32.3766545309, "published": true}, {"hash": "a2Opy72tbxR", "uri": "/contracts/a2Opy72tbxR#software-development-services", "label": "Customer Contract", "score": 30.5261940467, "published": true}], "snippet": "1.1 Part 1 applies if Software Development Services is:\n(a) marked in Item 18 of the Customer Order; and\n(b) relevant to the Goods and Services described in Item 3 of the Customer Order and the Statement of Works.", "size": 2, "hash": "4a8c892c693e59de8b4ec12fa3bc6166", "id": 4}, {"snippet_links": [{"key": "no-obligation-to-provide", "type": "clause", "offset": [14, 38]}, {"key": "services-under-this-agreement", "type": "clause", "offset": [64, 93]}, {"key": "custom-development", "type": "definition", "offset": [122, 140]}, {"key": "statement-of-work", "type": "clause", "offset": [141, 158]}, {"key": "the-software", "type": "clause", "offset": [170, 182]}, {"key": "services-to-be-provided", "type": "clause", "offset": [195, 218]}, {"key": "custom-software", "type": "definition", "offset": [253, 268]}, {"key": "the-fees", "type": "clause", "offset": [291, 299]}, {"key": "set-out", "type": "definition", "offset": [300, 307]}, {"key": "work-on-a", "type": "clause", "offset": [365, 374]}, {"key": "time-and-materials-basis", "type": "clause", "offset": [375, 399]}, {"key": "time-spent", "type": "clause", "offset": [408, 418]}, {"key": "our-obligations", "type": "definition", "offset": [432, 447]}, {"key": "clause-21", "type": "definition", "offset": [459, 468]}, {"key": "all-intellectual-property-rights", "type": "clause", "offset": [553, 585]}, {"key": "to-the-extent", "type": "clause", "offset": [610, 623]}, {"key": "the-assignment", "type": "clause", "offset": [759, 773]}, {"key": "assignment-of", "type": "definition", "offset": [810, 823]}, {"key": "section-197", "type": "clause", "offset": [853, 864]}, {"key": "copyright-act", "type": "clause", "offset": [872, 885]}, {"key": "for-the-purposes-of-this-agreement", "type": "clause", "offset": [978, 1012]}, {"key": "the-applicable", "type": "clause", "offset": [1073, 1087]}], "samples": [{"hash": "lMH87UyaoSC", "uri": "/contracts/lMH87UyaoSC#software-development-services", "label": "Terms and Conditions", "score": 25.984257358, "published": true}], "snippet": "21.1. We have no obligation to provide any software development services under this Agreement unless you and us execute a Custom Development Statement of Work specifying the software development services to be provided and the software to be developed (Custom Software).\n21.2. You will pay, the Fees set out in or referred to in the Custom Development Statement of Work on a time and materials basis for all time spent carrying out our obligations under this clause 21.\n21.3. Except as otherwise agreed in a Custom Development Statement of Work, we own all Intellectual Property Rights in all Custom Software. To the extent that we do not automatically own all such Intellectual Property Rights, you hereby assign all such Intellectual Property Rights to us. The assignment pursuant to this clause includes an assignment of future copyright pursuant to section 197 of the Copyright Act 1968 (Cth) and in equity.\n21.4. 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During the Term, GeoTel shall develop and provide to Licensee such modifications to the GeoTel Software (the \"Modifications\") as may be requested from time to time by Licensee (the \"Software Development Services\"), subject to GeoTel notifying Licensee in writing within thirty (30) days after receipt of each such request as to a reasonable, good faith basis upon which GeoTel believes that the development of the requested Modifications are either (i) not technically feasible, or (ii) inconsistent with GeoTel's core business. Such notice shall set forth in reasonably sufficient detail the basis for GeoTel's rejection.\nB. Unless GeoTel provides the foregoing notice to Licensee within the applicable thirty day time period, GeoTel shall work with Licensee to create a requirements document for the requested Modifications (the \"Technical Specification\"), which Technical Specifications are subject to the final approval of Licensee. Licensee shall reimburse GeoTel for the reasonable time and materials costs incurred by GeoTel in developing the Technical Specifications by either:\n(i) reimbursing GeoTel for such costs promptly after the Parties have failed to agree upon the development terms and conditions for the Modifications required pursuant to Section 11.3 C within a reasonable period of time after finalization of the Technical Specifications, or (ii) where such terms and conditions are agreed upon by the Parties within such reasonable time period, then such time and materials costs shall be incorporated into the agreed pricing for the development of the Modifications. The rates for GeoTel personnel developing the Technical Specifications shall be those set forth in Section C of Exhibit C.\nC. Upon finalization of the applicable Technical Specifications, GeoTel and Licensee shall negotiate, in good faith, the terms and conditions governing development by GeoTel of the requested Modifications pursuant to the Technical Specifications, including without limitation: (i) the applicable development milestones/deliverables and schedule, (ii) the payment mode, whether by fixed price, hourly or otherwise, but subject to Section 11.3 D, and in any event including payment of the reimbursable costs pursuant to Section 11.3 B unless previously paid by Licensee, and (iii) such other terms and conditions as may be agreed by the Parties. Upon agreement by the Parties as to the foregoing terms and conditions, the same shall be set forth in either a written amendment to this Agreement or a separate written agreement between the Parties.\nD. GeoTel shall perform the Software Development Services for any Modifications during the Term based upon the rates set forth in Section C of Exhibit C.\nE. GeoTel agrees that it shall develop Programs with so-called \"service bureau capabilities\" (formerly referred to as \"partitioning\"), such Programs hereinafter being referred to as the \"Service Bureau Programs\". GeoTel acknowledges and agrees that it has determined that such Service Bureau Programs are both technically feasible and consistent with the scope of GeoTel's core business. GeoTel agrees that it shall develop the Service Bureau Programs subject to the following:\n(i) GeoTel will commence developing the Service Bureau Programs within sixty (60) days after the Effective Date and make such Service Bureau Programs available for licensing by Licensee hereunder in their final generally commercially available form by no later than sixteen (16) months from the Effective Date;\n(ii) Licensee will participate in the development by GeoTel of the Technical Specifications for the Service Bureau Programs but shall have no liability for any costs, expenses or other moneys incurred by GeoTel in connection with that effort;\n(iii) Licensee will fund an acceleration of GeoTel's development calendar to include completion of the Service Bureau Programs in the time frame specified in Subitem (i) immediately above by placing an Order with GeoTel for the amount of Two Hundred Fifty Thousand Dollars ($250,000) upon the completion of the Technical Specifications for the Service Bureau Programs (the \"Acceleration Fee\"), and except for payment of the Acceleration Fee by Licensee, Licensee shall have no other obligation to fund any portion of the development of the Service Bureau Programs by GeoTel;\n(iv) in consideration for payment of the Acceleration Fee, GeoTel will further grant Licensee credits in the amount of the Acceleration Fee which Licensee shall be entitled to apply against fees for purchases of licenses for the Service Bureau Programs hereunder, or, at Licensee's sole discretion, instead as a credit against fees for purchases of any other Programs or Services hereunder if: (x) the Service Bureau Programs are made available by GeoTel to Licensee in final generally commercially available form at a list price per copy that exceeds sixty percent (60%) of the then applicable Exhibit C list price hereunder per copy of a dedicated call router Program as defined in Exhibit C, Model Number 12002 or its functional equivalent; or (y) in Licensee's sole judgment, the Service Bureau Programs do not meet the functional and performance requirements of Licensee. Any fees for purchases by Licensee utilizing any portion of the Acceleration Fee credit shall be considered as Eligible Purchases hereunder and as such will be applied towards meeting the Purchase Commitment; and\n(v) in the event that GeoTel does not make the Service Bureau Programs conforming with the applicable Technical Specifications available in final generally commercially available form for licensing by Licensee hereunder by the date required pursuant to Subitem (i) immediately above, then the Purchase Commitment shall from and after such due date be reduced by, and Licensee shall be released from and have no further obligation or liability in connection therewith, the amount of One Hundred Sixty Six Thousand Six Hundred Sixty Six Dollars ($166,666) for every full calendar month after such due date that the Service Bureau Programs are not made available for licensing by Licensee in final generally commercially available form, provided that from and after the date twenty four (24) calendar months from the Effective Date if such failure to make the Service Bureau Programs so available continues, Licensee shall further be entitled, at its option, in addition to the foregoing continuing reduction in the Purchase Commitment, to obtain, and GeoTel shall be obligated to provide, a prompt refund of the entire Acceleration Fee, provided, further, however, that except to the extent of the remedies expressly provided to Licensee pursuant to this Section 11.3 E(v) in the event of GeoTel's failure to make the Service Bureau Programs so available by the date required pursuant to Subitem (i) immediately above, such failure shall not otherwise be deemed a material breach of this Agreement by GeoTel.", "size": 2, "hash": "01f697d168f731c2628b97ca32f84fb3", "id": 6}, {"snippet_links": [{"key": "the-developer", "type": "clause", "offset": [21, 34]}, {"key": "for-the-customer", "type": "clause", "offset": [82, 98]}, {"key": "to-develop", "type": "definition", "offset": [99, 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"offset": [2076, 2095]}, {"key": "rates-and-terms", "type": "clause", "offset": [2115, 2130]}, {"key": "software-services", "type": "clause", "offset": [2168, 2185]}, {"key": "development-project", "type": "clause", "offset": [2250, 2269]}, {"key": "deployment-of-solution", "type": "clause", "offset": [2789, 2811]}], "samples": [{"hash": "iKqNzVJFK3R", "uri": "/contracts/iKqNzVJFK3R#software-development-services", "label": "Master Services Agreement", "score": 27.052019165, "published": true}, {"hash": "1QZYLlPxXkD", "uri": "/contracts/1QZYLlPxXkD#software-development-services", "label": "Master Services Agreement", "score": 27.006844627, "published": true}], "snippet": "The following terms and conditions apply when Services include software development performed by \u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587.\n1.8.1 \u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587 shall provide the software development services to Client as described in the SOW (the \"Development Services\") in accordance with this Agreement, either directly by its employees or through such subcontractors (at \u2587\u2587\u2587\u2587\u2587 Tilly\u2019s expense) as \u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587 deems necessary to perform the Services. All work will be performed remotely from \u2587\u2587\u2587\u2587\u2587 Tilly\u2019s offices unless travel is specifically requested and approved by Client.\n1.8.2 The Development Services typically will be developed using PHP, HTML, and JavaScript. Other technologies may be used as needed. The technologies, language, libraries, methods, etc. used will be at \u2587\u2587\u2587\u2587\u2587 Tilly\u2019s discretion unless otherwise specified in the applicable SOW.\n1.8.3 Client responsibilities for Development Services include: (a) providing \u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587 with appropriate test environments of all relevant systems for development of solution, typically a sandbox of production environments; (b) Client is responsible for creating any necessary test data, including Intacct data, third party system data, input files, etc.; (c) testing solution provided with all relevant workflow processes, functions, and data combinations; (d) Client agrees to have Sage Intacct Web Services (\u201cDeveloper\u201d), and the cost of Web Services is paid for by Client as part of the Sage Intacct subscription (Client\u2019s Web Services Sender ID and Password will be used in the integration and Client is responsible for providing \u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587 with Providing Sender ID and Password for Intacct Web Services); and (e) if JavaScript is used within the Sage Intacct application, Client must have Platform Services (Standard or Developer) enabled.\n1.8.4 Platform Services must be included as part of Client\u2019s Sage Intacct subscription. MODIFICATIONS MADE IN THIS WAY ARE NOT WARRANTIED AND MAY STOP WORKING IF INTACCT ALTERS THE USER INTERFACE IN A WAY THAT AFFECTS THE CUSTOMIZATIONS OR RELEASES A NEW USER INTERFACE IN THE FUTURE. If this occurs, additional services may be required at rates and terms specified in a subsequent SOW.\n1.8.5 Software Services process will be as follows: (a) \u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587 performs scoping of development project with Client either before or after Software Services SOW is signed; (b) \u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587 develops solution with input from Client; (c) \u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587 informs Client when solution is available for test and confirmation; (d) Client tests and provides feedback to \u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587; (e) \u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587 resolves issues identified by Client during testing; (f) Client retests solutions, repeating process as needed until no issues identified; (g) once no issues have been identified, or upon direction from Client, \u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587 proceeds with deployment of solution to production environment; and", "size": 2, "hash": "033973956196c8ab302222939a300e58", "id": 5}, {"snippet_links": [{"key": "reasonable-endeavours", "type": "definition", "offset": [18, 39]}, {"key": "to-ensure", "type": "clause", "offset": [40, 49]}, {"key": "the-software", "type": "clause", "offset": [55, 67]}, {"key": "services-are-provided", "type": "clause", "offset": [80, 101]}, {"key": "in-accordance-with", "type": "definition", "offset": [102, 120]}, {"key": "the-quotation", "type": "clause", "offset": [146, 159]}], "samples": [{"hash": "dYoDy1DLJnW", "uri": "/contracts/dYoDy1DLJnW#software-development-services", "label": "General Terms and Conditions", "score": 28.3836960647, "published": true}, {"hash": "8qI7nxqlvJR", "uri": "/contracts/8qI7nxqlvJR#software-development-services", "label": "General Terms and Conditions", "score": 28.3262113456, "published": true}], "snippet": "2.1. We shall use reasonable endeavours to ensure that the Software Development Services are provided in accordance with the timescales stated in the quotation.", "size": 2, "hash": "90445f4168c479739d741dc77a12cae7", "id": 2}, {"snippet_links": [{"key": "software-development", "type": "clause", "offset": [34, 54]}, {"key": "other-programming", "type": "clause", "offset": [67, 84]}, {"key": "in-accordance-with", "type": "definition", "offset": [94, 112]}, {"key": "other-terms-and-conditions", "type": "definition", "offset": [148, 174]}, {"key": "current-development-plan", "type": "definition", "offset": [238, 262]}, {"key": "the-case", "type": "definition", "offset": [295, 303]}, {"key": "development-services", "type": "definition", "offset": [321, 341]}, {"key": "conform-with", "type": "definition", "offset": [348, 360]}, {"key": "design-requirements", "type": "definition", "offset": [365, 384]}, {"key": "article-4", "type": "definition", "offset": [403, 412]}, {"key": "according-to", "type": "definition", "offset": [488, 500]}, {"key": "the-terms", "type": "definition", "offset": [501, 510]}], "samples": [{"hash": "1vODHTYUNzG", "uri": "/contracts/1vODHTYUNzG#software-development-services", "label": "Development and Services Agreement (NeuroMetrix, Inc.)", "score": 29.1040383299, "published": true}], "snippet": "NeuroMetrix shall conduct Product Software development and perform other programming requests in accordance with the required schedule, budget, and other terms and conditions set forth under the heading \u201cSoftware Development\u201d in the then-current Development Plan or Renewal Development Plan, as the case may be. All such Development services shall conform with the design requirements set forth in this Article 4 and any such developments shall be maintained and supported by NeuroMetrix according to the terms in this Article 4.", "size": 1, "hash": "703e2678f48d97dd1e0293a6ab633ac0", "id": 9}, {"snippet_links": [{"key": "the-service-provider-shall", "type": "clause", "offset": [9, 35]}, {"key": "product-roadmap", "type": "clause", "offset": [166, 181]}, {"key": "cooperate-with", "type": "clause", "offset": [219, 233]}, {"key": "the-client", "type": "definition", "offset": [234, 244]}, {"key": "development-of", "type": "clause", "offset": [252, 266]}, {"key": "software-specifications", "type": "clause", "offset": [280, 303]}, {"key": "the-requirements", "type": "clause", "offset": [314, 330]}, {"key": "in-order-to", "type": "clause", "offset": [345, 356]}, {"key": "development-timelines", "type": "clause", "offset": [446, 467]}, {"key": "response-times", "type": "definition", "offset": [504, 518]}], "samples": [{"hash": "kBpriRdzm6y", "uri": "/contracts/kBpriRdzm6y#software-development-services", "label": "Enterprise Service Level Agreement", "score": 34.0865285999, "published": true}], "snippet": "3.1.4.1. The service provider shall develop relevant features or solve the root issues in a mutually satisfactory way if the requested feature doesn\u2019t fit within the product roadmap.\n3.1.4.2. The service provider shall cooperate with the client in the development of any required software specifications outlining the Requirements and UI Design in order to confirm that any required development will be proper to fit the client\u2019s needs.\n3.1.4.3. Development timelines are represented under 5.3 - Maximum Response Times.", "size": 1, "hash": "fe191075b2fa6748db747fea2101c9cb", "id": 10}], "next_curs": "CmYSYGoVc35sYXdpbnNpZGVyY29udHJhY3RzckILEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2IiZzb2Z0d2FyZS1kZXZlbG9wbWVudC1zZXJ2aWNlcyMwMDAwMDAwYQyiAQJlbhgAIAA=", "clause": {"children": [["software-development", "Software Development"], ["", ""], ["acceptance", "ACCEPTANCE"], ["warranty-period", "Warranty Period"], ["subcontractors", "Subcontractors"]], "title": "Software Development Services", "parents": [["services", "Services"], ["description-of-services", "Description of Services"], ["miscellaneous", "Miscellaneous"], ["counterparts", "Counterparts"], ["professional-services", "Professional Services"]], "size": 43, "id": "software-development-services", "related": [["development-services", "Development Services", "Development Services"], ["software-development", "Software Development", "Software Development"], ["support-services", "Support Services", "Support Services"], ["project-management-services", "Project Management Services", "Project Management Services"], ["technical-support-services", "Technical Support Services", "Technical Support Services"]], "related_snippets": [], "updated": "2025-07-07T12:37:53+00:00", "also_ask": ["What key deliverables and acceptance criteria should be explicitly defined to avoid disputes?", "How can payment milestones be structured to incentivize timely and quality delivery?", "What are the most common liability pitfalls in software development clauses, and how can they be mitigated?", "How do IP ownership and licensing terms in this clause compare to industry standards?", "What provisions are essential to ensure enforceability of performance obligations in court?"], "drafting_tip": "Specify deliverables and timelines to set clear expectations, define acceptance criteria to ensure quality, and outline payment terms to prevent disputes.", "explanation": "The Software Development Services clause defines the scope and terms under which a party will provide software development work to another party. It typically outlines the types of services included, such as designing, coding, testing, and deploying software, and may specify deliverables, timelines, and quality standards. This clause ensures both parties have a clear understanding of the expectations and responsibilities involved in the software development process, reducing the risk of misunderstandings or disputes over the work to be performed."}, "json": true, "cursor": ""}}