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Software includes related user manuals and reference guides (collectively, \u201cDocumentation\u201d). One copy of the Documentation shall be provided to the GE Fund Products at no additional cost. PFPC shall provide only the machine readable object version of the Software and not source code. Additional terms and conditions concerning the Software are set forth in Schedules 1 and 1.A of this Exhibit C (\u201cSoftware Schedules\u201d). Subject to the Agreement terms and conditions, PFPC grants to the GE Fund Products and the GE Fund Products accept from PFPC the non-exclusive, non-transferable license to use the Software during the term of the Agreement (\u201cLicense\u201d). Some software components (\u201cThird Party Software\u201d) required to be used with the Software were developed by a third party (\u201cThird Party Vendor\u201d). Schedule 1 shall indicate which Third Party Software the GE Fund Products are licensing from PFPC pursuant to this Agreement (\u201cPFPC Provided Third Party Software\u201d) and which Third Party Software the GE Fund Products are required to obtain directly from Third Party Vendors (\u201cDirectly Obtained Third Party Software\u201d). Directly Obtained Third Party Software is licensed to the GE Fund Products only pursuant to shrink wrapped or other agreements between the Third Party Vendor and the GE Fund Products. PFPC Provided Third Party Software is licensed to the GE Fund Products pursuant to the terms and conditions set forth in this Agreement. As part of the Software, PFPC shall provide the GE Fund Products with the interfaces set forth in Schedule 1, between the Software and Third Party Software (\u201cInterfaces\u201d). PFPC shall provide the software support services (\u201cSoftware Support\u201d) so designated in Schedule 2 of this Exhibit C (\u201cSchedule 2\u201d). 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(\u201cRibbon\u201d) Ribbon will use commercially reasonable efforts to provide Customer the Software described herein; the Customer quote in conjunction with these terms and conditions comprise the \u201cAgreement.\u201d As part of the registration process, Customer will identify an administrative user name and password for Customer\u2019s Ribbon account. Ribbon reserves the right to refuse registration or cancel passwords it deems inappropriate. 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"from-time-to-time", "type": "clause", "offset": [3914, 3931]}, {"key": "in-connection-with", "type": "clause", "offset": [3997, 4015]}, {"key": "with-terms", "type": "clause", "offset": [4055, 4065]}, {"key": "mutually-agreed", "type": "clause", "offset": [4066, 4081]}, {"key": "in-this-agreement", "type": "clause", "offset": [4136, 4153]}, {"key": "an-hourly-basis", "type": "clause", "offset": [4232, 4247]}, {"key": "hourly-rate", "type": "definition", "offset": [4255, 4266]}, {"key": "charges-for", "type": "clause", "offset": [4341, 4352]}, {"key": "with-respect-to", "type": "clause", "offset": [4380, 4395]}, {"key": "associated-with", "type": "definition", "offset": [4460, 4475]}, {"key": "the-professional-services", "type": "clause", "offset": [4476, 4501]}, {"key": "license-to-access-and-use", "type": "clause", "offset": [4525, 4550]}, {"key": "access-and-use-of-the-software", "type": "clause", "offset": [4591, 4621]}, {"key": "services-during", "type": "clause", "offset": [4626, 4641]}, {"key": "ownership-rights", "type": "clause", "offset": [4676, 4692]}, {"key": "such-information", "type": "definition", "offset": [4828, 4844]}, {"key": "in-the-course-of", "type": "definition", "offset": [4900, 4916]}, {"key": "exclusive-property-of-company", "type": "clause", "offset": [4978, 5007]}, {"key": "fees-due", "type": "clause", "offset": [5100, 5108]}, {"key": "internal-purposes", "type": "definition", "offset": [5224, 5241]}, {"key": "to-the-extent", "type": "clause", "offset": [5242, 5255]}, {"key": "customized-products", "type": "definition", "offset": [5370, 5389]}, {"key": "the-parties-agree-that", "type": "clause", "offset": [5473, 5495]}, {"key": "standard-professional-services", "type": "clause", "offset": [5527, 5557]}, {"key": "services-and", "type": "clause", "offset": [5582, 5594]}, {"key": "professional-services-agreement", "type": "definition", "offset": [5709, 5740]}], "snippet": "2.1 Subject to the terms of this Agreement, Company will provide Customer with a non-exclusive, non-transferable, revocable license (which may only be revoked in the case of material breach of this Agreement) to use the Software and Services in accordance with the Documentation. Company shall exclusively own and retain all rights, title and interest in and to the Software, Services, and Documentation, including all related Company Intellectual Property Rights or other similar rights, which shall not include Customer Data. Company\u2019s Intellectual Property Rights shall extend to all Updates, customizations or other changes to the user interface, functionality, compatibility, capabilities, performance, efficiency, or quality of Software and Services developed by Company at any time.\n2.2 During the Subscription Term, Company will provide Customer access to, and use of, the Software, Services, and Documentation by enabling an account for Customer to access through a web browser (herein \u201cAccount\u201d). Customer will designate individuals authorized by Customer to manage, use, and support the Account, including, the creation of usernames and passwords for Users. Customer is solely responsible for maintaining the status of its Users and the confidentiality of all usernames, passwords, and other Account access information under its control. Customer will contact Company promptly if Account information is lost, stolen, or disclosed to an unauthorized person or any other breach of security in relation to its passwords, usernames, or other Account access information that may have occurred or is likely to occur.\n2.3 Company may make Beta Services available to Customer. Customer may choose to try such Beta Services in its sole discretion. Beta Services are intended for evaluation purposes only and not for production use, are not fully supported by this Agreement, and may be subject to additional terms. Beta Services are not considered Software or Services under this Agreement, but all restrictions, reservation of rights, Customer\u2019s obligations concerning the Software and Services, and rights granted by Customer to Company regarding Customer Data will apply equally to Customer\u2019s use of Beta Services. Company may discontinue Beta Services at any time in its sole discretion and may never make them generally available. Unless otherwise agreed by the Parties, Customer\u2019s use of Beta Services shall expire on either (a) the date a version of such Beta Services becomes generally available as Software and Services without the applicable Beta Services designation; or (b) the date that the Company discontinues such Beta Services. Beta Services are provided \u201cAS IS\u201d and Company will have no liability for any harm or damage arising out of Beta Services.\n2.4 Company shall have a royalty-free, worldwide, transferable, sub-licensable, irrevocable, perpetual license to use or incorporate any Customer Input into the Software or Services. Company shall have no obligation to use or incorporate Customer Input into the Software or Services. Customer shall have no obligation to provide Customer Input. In the event that Company utilizes any Customer Input in the creation of any product feature, enhancement or otherwise, at no time shall such product contain or reference any Customer Data or Customer Confidential Information.\n2.5 Company will provide technical support to Customer via telephone and electronic mail on weekdays 24/5, with the exclusion of Company and Federal Holidays (\u201cSupport Hours\u201d). Customer may initiate a helpdesk ticket during Support Hours by calling \u2587\u2587\u2587-\u2587\u2587\u2587-\u2587\u2587\u2587\u2587 or any time by emailing \u2587\u2587\u2587\u2587\u2587\u2587\u2587@\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587.\n2.6 All Order Forms are subject to the terms and conditions of this Agreement. The terms of an Order Form, including the terms of this Agreement, and any exhibits hereto, supersede any and all pre-printed or standard terms that may appear on any other documents.\n2.7 From time to time, Customer may request that Company provide Professional Services in connection with the Software or Services in accordance with terms mutually agreed upon in the applicable SOW and as otherwise set forth in this Agreement. Unless otherwise agreed, Company shall provide such Professional Services on an hourly basis at the hourly rate specified in the applicable SOW. Company shall provide an estimate of the charges for any Professional Services. With respect to any deliverables (which shall be defined in the applicable SOW) associated with the Professional Services, Customer shall have a license to access and use such deliverables concurrently with the access and use of the Software and Services during the Subscription Term. All title, ownership rights and world-wide Intellectual Property Rights in and to any scripts, software, documentation, materials, methodologies, knowhow or other such information or materials that are developed or provided by Company in the course of delivering the Professional Services, is and will remain the exclusive property of Company (or its Affiliates and/or licensors as applicable). Customer may, subject to payment of all Fees due under this Agreement, retain any deliverables provided to it under a SOW and may use such deliverables for its own internal purposes to the extent that such retention and use does not violate the terms of this Agreement. This Agreement does not contemplate any customized products, services, work-for-hire, or code developed exclusively for Customer. In the event the Parties agree that Company shall provide such non-standard Professional Services, the description of the services and applicable ownership rights with respect to such Professional Services will be set forth in a separately executed Professional Services Agreement (\u201cProfessional Services Agreement\u201d). This Agreement does not contemplate any IP rights beyond the terms provided herein.", "hash": "1777b654031e77e9ce6ac3fcd7b665d3", "id": 7}, {"size": 1, "samples": [{"hash": "fXKRvXu4sHT", "uri": "/contracts/fXKRvXu4sHT#software-and-support", "label": "License Agreement", "score": 22.3169062286, "published": true}], "snippet_links": [{"key": "licensee-and-the", "type": "clause", "offset": [24, 40]}, {"key": "to-receive", "type": "definition", "offset": [49, 59]}, {"key": "the-customers", "type": "clause", "offset": [74, 87]}, {"key": "service-provided", "type": "definition", "offset": [113, 129]}, {"key": "by-the-licensee", "type": "clause", "offset": [130, 145]}, {"key": "using-the-software", "type": "clause", "offset": [201, 219]}, {"key": "for-avoidance-of-doubt", "type": "clause", "offset": [221, 243]}, {"key": "submission-of-requests", "type": "clause", "offset": [275, 297]}, {"key": "a-person", "type": "clause", "offset": [350, 358]}, {"key": "of-the-customer", "type": "clause", "offset": [391, 406]}], "snippet": "The Software allows the Licensee and the Drivers to receive requests from the Customers interested in using taxi service provided by the Licensee, to which the Licensee and the Drivers can react to by using the Software. For avoidance of doubt Company does not guarantee the submission of requests by the Customers and can in no way be considered as a person acting on behalf or in the name of the Customer.", "hash": "2d09a30bfa951091fdd56a083e636ef8", "id": 9}, {"size": 1, "samples": [{"hash": "adII5Dz0428", "uri": "/contracts/adII5Dz0428#software-and-support", "label": "End User License Agreement", "score": 25.5776865161, "published": true}], "snippet_links": [{"key": "software-license-agreement", "type": "clause", "offset": [26, 52]}, {"key": "sole-and-exclusive-remedies", "type": "clause", "offset": [59, 86]}, {"key": "operation-of-the-software", "type": "clause", "offset": [143, 168]}, {"key": "services-under-this-agreement", "type": "clause", "offset": [199, 228]}, {"key": "for-licensor", "type": "clause", "offset": [238, 250]}, {"key": "the-performance", "type": "clause", "offset": [265, 280]}, {"key": "compliance-with-the", "type": "clause", "offset": [311, 330]}, {"key": "reasonable-basis", "type": "definition", "offset": [453, 469]}, {"key": "to-licensee", "type": "definition", "offset": [478, 489]}, {"key": "an-appropriate", "type": "clause", "offset": [490, 504]}, {"key": "rata-portion", "type": "definition", "offset": [509, 521]}, {"key": "fee-paid", "type": "clause", "offset": [537, 545]}, {"key": "by-licensee", "type": "clause", "offset": [546, 557]}, {"key": "to-licensor", "type": "clause", "offset": [558, 569]}, {"key": "license-term", "type": "definition", "offset": [591, 603]}, {"key": "with-respect-to", "type": "clause", "offset": [604, 619]}, {"key": "applicable-portion", "type": "definition", "offset": [624, 642]}], "snippet": "Except as provided in the Software License Agreement, Your sole and exclusive remedies for any damages or losses in any way connected with the operation of the Software or performance of the Support services under this Agreement shall be for Licensor to: (i) bring the performance of the Software into material compliance with the Documentation; (ii) re-perform the Support services; or (iii) if (i) or (ii) is not reasonably possible on a commercially reasonable basis, return to Licensee an appropriate pro-rata portion of the license fee paid by Licensee to Licensor for the then current License Term with respect to the applicable portion of the Software or Support services.", "hash": "7733892078103b6bb99afe63107a8250", "id": 10}], "next_curs": "Cl0SV2oVc35sYXdpbnNpZGVyY29udHJhY3RzcjkLEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2Ih1zb2Z0d2FyZS1hbmQtc3VwcG9ydCMwMDAwMDAwYQyiAQJlbhgAIAA=", "clause": {"size": 41, "parents": [["miscellaneous", "Miscellaneous"], ["conflict-with-agreement", "Conflict with Agreement"], ["scope-of-agreement", "Scope of Agreement"], ["customer-identification-program-notice", "Customer Identification Program Notice"], ["limitation-of-liability", "Limitation of Liability"]], "children": [["restrictions", "Restrictions"], ["unsupervised-software", "Unsupervised Software"], ["delivery-acceptance-and-installation-of-software", "Delivery, Acceptance, and Installation of Software"], ["license", "License"], ["maintenance", "Maintenance"]], "title": "Software and Support", "id": "software-and-support", "related": [["hardware-and-software", "Hardware and Software", "Hardware and Software"], ["software-and-services", "Software and Services", "Software and Services"], ["software-and-documentation", "Software and Documentation", "Software and Documentation"], ["required-hardware-and-software", "Required hardware and software", "Required hardware and software"], ["service-and-support", "Service and Support", "Service and Support"]], "related_snippets": [], "updated": "2025-07-07T12:37:39+00:00", "also_ask": ["What service levels and response times should be mandated for support obligations?", "How can the clause allocate liability for software defects or downtime?", "What termination or suspension rights should be included for persistent support failures?", "How does this clause compare to industry standards for software maintenance and support?", "What evidence is needed to prove breach of support obligations in court?"], "drafting_tip": "Specify software deliverables and support levels to set clear expectations; define response times and resolution procedures to ensure accountability; clarify update and maintenance obligations to prevent disputes.", "explanation": "The \"Software and Support\" clause defines the terms under which software is provided and the accompanying support services are delivered to the customer. It typically outlines what software is included, the scope and duration of support (such as technical assistance, updates, or bug fixes), and any limitations or exclusions. For example, it may specify whether support is available via phone or email, the hours of availability, and the response times for different types of issues. This clause ensures that both parties have a clear understanding of their rights and obligations regarding software use and support, reducing the risk of disputes and setting expectations for ongoing service."}, "json": true, "cursor": ""}}