Common use of SLA Credit Application Process Clause in Contracts

SLA Credit Application Process. Except for Call Quality SLAs, Customer completes two steps in order to have an Outage qualify for an SLA credit. First a Trouble Ticket needs to be opened in response to UCCaaS/ Hosted Calling issues at the time of the issue. Second, a written request for credit must be made by Customer to the Customer’s account team contact.

SLA Credit Application Process. Except for Call Quality SLAs, Customer completes two steps in order to have an Outage qualify for an SLA credit. First a Trouble Ticket needs to be opened in response to UCCaaS/ Hosted Calling UCCaaS issues at the time of the issue. Second, a written request for credit must be made by Customer to the Customer’s account team contact.