SLA Change Control Sample Clauses
The SLA Change Control clause establishes the procedures for modifying the terms of a Service Level Agreement (SLA) during the contract period. Typically, it outlines how either party can propose changes, the process for reviewing and approving such changes, and the documentation required to formalize amendments. For example, it may require written notice and mutual agreement before any SLA adjustments take effect. This clause ensures that any updates to service expectations or obligations are managed transparently and with the consent of all parties, thereby preventing misunderstandings and maintaining service quality alignment.
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SLA Change Control. Any changes to the level of Service pursuant to this SLA provided during the Term (including renewals) of the Prime Services Agreement will be requested and documented. Either Party can request a change. All changes will be documented as an addendum to this SLA. Changes will be subjected to approval of ESIC.
SLA Change Control. 10.1 The SLA has to keep changing as per ESIC information technology requirements during the course of Project. The Change Control Process applicable shall be as set forth in the Prime Services Agreement. In addition and not in derogation of the said Change Control Process the following management processes may be followed with respect to changes:
(a) The process for negotiating changes to the SLA as setforth in Schedule K (Article 7 of Prime Service Agreement) hereto;
(b) An Issue management process for documenting and resolving particularly difficult Issues as set forth in (Article 19 of Prime Service Agreement hereto; and
(c) A management escalation process to be used if an Issue is not resolved in a timely manner as briefly described in Para 11 hereto. Any changes to the levels of Service pursuant to this SLA provided during the Term (including renewals) of the Prime Services Agreement will be requested and documented. Either Party can request a change. All changes will be documented as an addendum to this SLA.
10.2 Any amendments to the SLA will be identified through a version control number. In case there are minor changes to the SLA, these can be cumulated and released as a combined SLA.
SLA Change Control