Common use of Site Availability Clause in Contracts

Site Availability. Actual Site Availability is calculated on a Monthly basis and expressed as a percentage using the following formula: SA = (1 – tOutage /tmax) × 100 ▪ SA percentage representing Site Availability. ▪ tOutage total number of hours that the Network Service was unavailable due to Orange during the relevant Month. ▪ tmax total number of hours for the applicable Month. The Site Availability Service Levels for the Internet Essential are set forth Table 2 (Site Availability Service Levels for Regions A, B, C, D & E Locations) in Exhibit A (Tables) to this Service Level Agreement. Subject to the limitations, conditions and exclusions described in this Clause 1.3 and in Clause 1.7 (Conditions and Exclusions), if the actual Site Availability is less than the applicable Site Availability Service Level, then Customer will be entitled to receive a credit against the Monthly Recurring Charge for the Location where the Outage occurred. The credit will be calculated as one thirtieth (1/30th) of the Monthly Recurring Charge for each full hour of Outage exceeding the Outage time allowed under the applicable Site Availability Service Level, up to a cumulative maximum credit of 100% of the Monthly Recurring Charge. All credits will be pro-rated on a per minute basis.

Site Availability. Actual Site Availability is calculated on a Monthly basis and expressed as a percentage using the following formula: SA = (1 – tOutage /tmax) × 100 ▪ SA percentage representing Site Availability. ▪ tOutage total number of hours that the Network Service was unavailable due to Orange during the relevant Month. ▪ tmax total number of hours for the applicable Month. The Site Availability Service Levels for the VMS Internet Essential are set forth Table 2 (Site Availability Service Levels for Regions A, B, C, D & E LocationsLocations†) in Exhibit A (Tables) to this Service Level Agreement. Subject to the limitations, conditions and exclusions described in this Clause 1.3 and in Clause 1.7 (Conditions and Exclusions), if the actual Site Availability is less than the applicable Site Availability Service Level, then Customer will be entitled to receive a credit against the Monthly Recurring Charge for the Location where the Outage occurred. The credit will be calculated as one thirtieth (1/30th) of the Monthly Recurring Charge for each full hour of Outage exceeding the Outage time allowed under the applicable Site Availability Service Level, up to a cumulative maximum credit of 100% of the Monthly Recurring Charge. All credits will be pro-rated on a per minute basis.