Severity 3. The system or application is moderately affected. The issue is not critical and the system has not failed. The issue has been identified and does not hinder normal operation, or the situation may be temporarily circumvented using an available workaround. The Company will work during normal business hours to provide reasonable effort for workaround or solution within 10 business days, once the issue is reproducible.
Appears in 1 contract
Sources: Terms and Conditions
Severity 3. The system or application is moderately affected. The issue is not critical and the system has not failed. The issue has been identified and does not hinder normal operation, or the situation may be temporarily circumvented using an available workaround. .
i) The Company will work during normal business hours to provide reasonable effort for workaround or solution within 10 business days, once the issue is reproducible.
Appears in 1 contract
Sources: Software as a Service Agreement