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Upland will use reasonable efforts to resolve Severity 2 problems as rapidly as practical, but no later than the next Update after reproduction of the Defect.", "hash": "1ed5e249ca77eb15cd8d40bc22238d2d", "id": 7}, {"snippet_links": [{"key": "severity-2-issue", "type": "definition", "offset": [19, 35]}, {"key": "the-problem", "type": "clause", "offset": [80, 91]}, {"key": "next-business-day", "type": "definition", "offset": [125, 142]}, {"key": "reasonable-efforts", "type": "definition", "offset": [164, 182]}], "size": 1, "samples": [{"hash": "kMurnye6uop", "uri": "/contracts/kMurnye6uop#severity-2", "label": "Maintenance & Support Agreement", "score": 26.3442847365, "published": true}], "snippet": "If the Defect is a Severity 2 issue, ElementLMS will begin efforts to reproduce the problem no later than the opening of the next business day. 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