Severity 1 Error handling Sample Clauses

Severity 1 Error handling. In the event of the occurrence of a Severity ▇ ▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇▇▇ shall as soon as reasonably practicable commence the following procedure: (i) assign State Street’ support personnel, including its subcontractors, to correct the Error; (ii) notify State Street' management that such Error has been reported and of steps being taken to correct such Error; (iii) provide the Client with periodic reports on the status of the corrections; and (iv) initiate work to provide the Client with a Workaround or Fix. The Response Time Target for a Severity 1 Error shall be in accordance with the terms as set forth in Section III. The Client shall promptly provide State Street all reasonably required information to assist State Street in replicating the Error. At the reasonable discretion of State Street, the resolution may be delivered as a Workaround or as a Fix. Wherever practical, State Street shall inform the Client of the Workaround verbally over the telephone, followed by a written confirmation. If a Workaround to the problem is not practical, State Street shall use its reasonable efforts to deliver a Fix incorporating the appropriate correction for the problem with a Resolution Time Target in accordance with the terms as set forth in Section III. State Street shall continue to use commercially reasonable efforts until the Error (i) is downgraded to a Severity 2 Error or other lower level Error as determined by State Street in its sole discretion, or (ii) is resolved.
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