Setup and Registration. In connection with the setup and registration of Customer to use the EngagedMD Services, EngagedMD will provide the Setup and Registration Services set forth on the Registration Form or otherwise deemed necessary by EngagedMD. Data Retention Policy. Customer understands and acknowledges that it is Customer’s sole responsibility to retain copies of the Informed Consent Process Documentation for its Patients for the period of time required by law. Upon request by Customer, EngagedMD will retain backup copies of Customer’s Informed Consent Process Documentation during the Subscription Term and for thirty (30) days after the Subscription Term (“Documentation Retention Period”) at a rate of $25/month for up to 100GB. EngagedMD will make the stored Informed Consent Process Documentation available to Customer upon Customer’s request. If Customer’s Informed Consent Process Documentation is larger than 100GB, then EngagedMD will negotiate in good faith with Customer applicable storage charges. EngagedMD will provide Customer, via the email address Customer provided when completing Customer’s registration with EngagedMD and as updated by Customer from time to time, with directions for how Customer may download Customer’s Informed Consent Process Documentation from the EngagedMD Site. Customer will promptly update its applicable email address on the EngagedMD Site via Customer’s account. Support and Maintenance Services. At no additional charge, EngagedMD will provide standard support and maintenance services (“Support Services”) to Customer with respect to the EngagedMD Services, and Customer’s use of the EngagedMD Services, in accordance with EngagedMD’s then-current standard Support Services policy. As a convenience, EngagedMD’s current (as of the Effective Date of this Agreement) standard Support Services policy is attached here to as part of the Service Level Agreement. EngagedMD may update its Support Services policy from time to time and will make such updated Support Services policy available to Customer on the EngagedMD Site; provided that EngagedMD will in no event materially degrade the quality of Support Services set forth in the Service Level Agreement. Third Party Vendors. EngagedMD will have the right to use third parties in performance of the EngagedMD Services (“Third Party Vendors”), provided that all such third parties are qualified to perform the tasks assigned to them and are bound by written agreements requiring them to maintain the confidential...
