Common use of Services to Members Clause in Contracts

Services to Members. a. The MCO shall have in place an ongoing process of Member education which includes, but is not limited to, development of a Member handbook; provider directory; newsletter; and other Member educational materials. All written materials and correspondence to Members shall be culturally sensitive and written at no higher than a seventh grade reading level. All Member educational materials must be in both English and Spanish.

Services to Members. a. The MCO shall have in place an ongoing process of Member education which includes, but is not limited to, : development of a Member handbook; provider directory; newsletter; and other Member educational materials. All written materials and correspondence to Members shall be culturally sensitive and written at no higher than a seventh grade reading level. All Member educational materials must be in both English and Spanish.

Services to Members. a. The MCO shall have in place an ongoing process of Member education which includes, but is not limited to, : development of a Member handbook; provider directory; newsletter; and other Member educational materials. The MCO's written materials for members must be in a language and format that may be easily understood. All written materials and correspondence to Members shall be culturally sensitive and written at no higher than a seventh grade reading level. All Member educational materials must be in both English and Spanish.

Services to Members. a. The MCO shall have in place an ongoing process of Member education which includes, but is not limited to, : development of a Member handbook; provider directory; website; newsletter; and other Member educational materials. The MCO's written materials for members must be in a language and format that may be easily understood. All written materials and correspondence to Members shall be culturally sensitive and written at no higher than a seventh grade reading level. All Member educational materials must be in both English and Spanish.