{"component": "clause", "props": {"groups": [{"samples": [{"hash": "bOpH5ZxvLpo", "uri": "/contracts/bOpH5ZxvLpo#services-description", "label": "Master Service Agreement", "score": 28.1729183197, "published": true}, {"hash": "hkB7AWd9ITv", "uri": "/contracts/hkB7AWd9ITv#services-description", "label": "Master Service Agreement", "score": 24.0978775024, "published": true}, {"hash": "cgIZjpp6YY", "uri": "/contracts/cgIZjpp6YY#services-description", "label": "Master Service Agreement", "score": 23.232717514, "published": true}], "size": 17, "snippet": "2.1 \u2018Ethernet\u2019 \u2013 shall mean the provision of a fibre or copper or radio or optical data circuit or any mix of fibre, copper, radio and optical between two locations based on IEEE 802.3 standard.\n2.1 \u2018VU Guard\u2019 \u2013 shall mean a filtering service that can be switched on by a subscribed customer at any time from the customer portal in order to clean traffic and temporarily stop the effects of the DDoS attack until such time that the customer can speak with the upstream provider and stop the traffic.", "snippet_links": [{"key": "provision-of-a", "type": "clause", "offset": [32, 46]}, {"key": "based-on", "type": "clause", "offset": [165, 173]}, {"key": "ieee-8023", "type": "definition", "offset": [174, 184]}, {"key": "vu-guard", "type": "definition", "offset": [200, 208]}, {"key": "at-any-time", "type": "clause", "offset": [292, 303]}, {"key": "customer-portal", "type": "definition", "offset": [313, 328]}, {"key": "in-order-to", "type": "clause", "offset": [329, 340]}, {"key": "ddos-attack", "type": "definition", "offset": [395, 406]}], "hash": "db45fab69c9d582e593157258afb9d76", "id": 1}, {"samples": [{"hash": "87E1AheYz2Y", "uri": "/contracts/87E1AheYz2Y#services-description", "label": "Master Services Agreement", "score": 28.0223636627, "published": true}, {"hash": "19VxxaikjSp", "uri": "/contracts/19VxxaikjSp#services-description", "label": "Master Services Agreement", "score": 26.6153564453, "published": true}, {"hash": "5aab3hj8dFw", "uri": "/contracts/5aab3hj8dFw#services-description", "label": "Master Services Agreement", "score": 23.3668727875, "published": true}], "size": 14, "snippet": "2.1 Services provided under the \u201cVoIP Exchange\u201d heading include the following\n2.1.1 Licence Fee - The per seat cost whereby each seat will be defined as a user or extension on VoIP Exchange.\n2.1.2 Fax to Email \u2013 the service whereby a fax is sent from a fax machine to a specified number, the received fax will then be sent as a PDF to the Resellers\u2019 email address\n2.1.3 Number Porting \u2013 the service which enables Customers to change their service provider whilst keeping their existing telephone number. Resellers understand that there may be restrictions to this service outside of Voip-Unlimited\u2019s control.\n2.1.4 International Numbers \u2013 shall mean any International telephone number\n2.1.5 Call Recording \u2013 shall be an optional feature that can be enabled by the Reseller upon request and will be chargeable \u2013 charges will be available from Voip-Unlimited upon request", "snippet_links": [{"key": "services-provided", "type": "definition", "offset": [4, 21]}, {"key": "voip-exchange", "type": "definition", "offset": [33, 46]}, {"key": "licence-fee", "type": "clause", "offset": [84, 95]}, {"key": "per-seat", "type": "definition", "offset": [102, 110]}, {"key": "fax-to-email", "type": "clause", "offset": [197, 209]}, {"key": "the-service", "type": "definition", "offset": [212, 223]}, {"key": "fax-machine", "type": "definition", "offset": [253, 264]}, {"key": "specified-number", "type": "clause", "offset": [270, 286]}, {"key": "email-address", "type": "definition", "offset": [350, 363]}, {"key": "number-porting", "type": "definition", "offset": [370, 384]}, {"key": "service-provider", "type": "definition", "offset": [439, 455]}, {"key": "telephone-number", "type": "definition", "offset": [486, 502]}, {"key": "call-recording", "type": "definition", "offset": [691, 705]}, {"key": "optional-feature", "type": "definition", "offset": [720, 736]}, {"key": "upon-request", "type": "definition", "offset": [773, 785]}], "hash": "9e5214cfb6061b6a15a5c421d7a91772", "id": 2}, {"samples": [{"hash": "kgQuMXRJ2CG", "uri": "/contracts/kgQuMXRJ2CG#services-description", "label": "Master Service Agreement", "score": 30.1082382202, "published": true}, {"hash": "bOpH5ZxvLpo", "uri": "/contracts/bOpH5ZxvLpo#services-description", "label": "Master Service Agreement", "score": 28.1729183197, "published": true}, {"hash": "iw3DZh6hZPA", "uri": "/contracts/iw3DZh6hZPA#services-description", "label": "Master Service Agreement", "score": 24.603012085, "published": true}], "size": 12, "snippet": "2.1 Services provided under the \u201cSIP\u201d heading include the following", "snippet_links": [{"key": "services-provided", "type": "definition", "offset": [4, 21]}], "hash": "8f517dc263b8a5f7ad75e801539f62c9", "id": 3}, {"samples": [{"hash": "aM9tTeC8zN1", "uri": "/contracts/aM9tTeC8zN1#services-description", "label": "Master Services Agreement", "score": 29.2678661346, "published": true}, {"hash": "87E1AheYz2Y", "uri": "/contracts/87E1AheYz2Y#services-description", "label": "Master Services Agreement", "score": 28.0223636627, "published": true}, {"hash": "19VxxaikjSp", "uri": "/contracts/19VxxaikjSp#services-description", "label": "Master Services Agreement", "score": 26.6153564453, "published": true}], "size": 11, "snippet": "2.1 Services provided under the \u201cSIP\u201d heading include the following\n2.1.1 SIP Channel\u2013 shall mean the ability to make or receive 1 x SIP calls from a PBX or handset or softphone via an allocated headline number or associated DDIs assigned to that headline number.", "snippet_links": [{"key": "services-provided", "type": "definition", "offset": [4, 21]}, {"key": "ability-to-make", "type": "clause", "offset": [102, 117]}], "hash": "b76a8116e5764aa05d4009a4e950cd69", "id": 4}, {"samples": [{"hash": "bOpH5ZxvLpo", "uri": "/contracts/bOpH5ZxvLpo#services-description", "label": "Master Service Agreement", "score": 28.1729183197, "published": true}, {"hash": "cgIZjpp6YY", "uri": "/contracts/cgIZjpp6YY#services-description", "label": "Master Service Agreement", "score": 23.232717514, "published": true}, {"hash": "6EkDHXMZPbQ", "uri": "/contracts/6EkDHXMZPbQ#services-description", "label": "Master Service Agreement", "score": 22.9041748047, "published": true}], "size": 10, "snippet": "2.1 \u2018ADSL\u2019 shall mean the name under which the Customer receives their internet service in the United Kingdom that is delivered over a BT compatible telephone line using traditional copper wiring.\n2.2 \u2018Maintenance Options\u2019\n2.3 \u2018FTTC\u2019 shall be the name under which the Customer receives their internet service whereby it is delivered using a fibre optic connection. The connection shall be Fibre from the telephone exchange to the nearest cabinet and a copper cable connection from the cabinet to your home.\n2.4 \u2018FTTP\u2019 shall be the name under which the Customer receives their internet service whereby it is delivered using a fibre optic connection. The connection shall be Fibre from the telephone exchange to the nearest cabinet and a Fibre connection from the cabinet to your home.", "snippet_links": [{"key": "the-customer", "type": "clause", "offset": [43, 55]}, {"key": "internet-service", "type": "definition", "offset": [71, 87]}, {"key": "the-united-kingdom", "type": "clause", "offset": [91, 109]}, {"key": "telephone-line", "type": "definition", "offset": [149, 163]}, {"key": "maintenance-options", "type": "clause", "offset": [202, 221]}, {"key": "the-connection", "type": "clause", "offset": [365, 379]}, {"key": "the-cabinet", "type": "clause", "offset": [481, 492]}, {"key": "fibre-connection", "type": "definition", "offset": [736, 752]}], "hash": "b3e75496bacad9035de2941212d7a619", "id": 5}, {"samples": [{"hash": "iL6kV0mmqVs", "uri": "/contracts/iL6kV0mmqVs#services-description", "label": "Master Service Agreement", "score": 33.5367202759, "published": true}, {"hash": "f757Bhl8mT2", "uri": "/contracts/f757Bhl8mT2#services-description", "label": "Master Service Agreement", "score": 32.8839302063, "published": true}, {"hash": "6mpFIOhAor0", "uri": "/contracts/6mpFIOhAor0#services-description", "label": "Master Service Agreement", "score": 31.3181533813, "published": true}], "size": 7, "snippet": "2.1 \u2018ADSL\u2019 - shall mean the name under which the Customer receives their internet service in the United Kingdom that is delivered over a BT compatible telephone line using traditional copper wiring.\n2.2 \u2018FTTC\u2019 - shall be the name under which the Customer receives their internet service whereby it is delivered using a fibre optic connection. The connection shall be Fibre from the telephone exchange to the nearest cabinet and a copper cable connection from the cabinet to your home.\n2.3 \u2018FTTP\u2019 - shall be the name under which the Customer receives their internet service whereby it is delivered using a fibre optic connection. The connection shall be Fibre from the telephone exchange to the nearest cabinet and a Fibre connection from the cabinet to your home.\n2.4 \u2018SoGEA\u2019 - is an end user access option within the family of Broadband products. SoGEA is closely related to FTTC with the exception that it does not share the line with a WLR or MPF service. SoGEA offers the same date rates as FTTC and is available in the same geographic areas as FTTC.", "snippet_links": [{"key": "the-customer", "type": "clause", "offset": [45, 57]}, {"key": "internet-service", "type": "definition", "offset": [73, 89]}, {"key": "the-united-kingdom", "type": "clause", "offset": [93, 111]}, {"key": "telephone-line", "type": "definition", "offset": [151, 165]}, {"key": "the-connection", "type": "clause", "offset": [343, 357]}, {"key": "the-cabinet", "type": "clause", "offset": [459, 470]}, {"key": "fibre-connection", "type": "definition", "offset": [716, 732]}, {"key": "end-user-access", "type": "clause", "offset": [784, 799]}, {"key": "the-family", "type": "clause", "offset": [814, 824]}, {"key": "related-to", "type": "definition", "offset": [865, 875]}, {"key": "with-the-exception", "type": "clause", "offset": [881, 899]}, {"key": "the-line", "type": "definition", "offset": [923, 931]}, {"key": "geographic-areas", "type": "definition", "offset": [1029, 1045]}], "hash": "c1621a2f52dd2390abd5ad92941a67c5", "id": 6}, {"samples": [{"hash": "jngHLFeTElt", "uri": "/contracts/jngHLFeTElt#services-description", "label": "Master Service Agreement", "score": 35.5301742554, "published": true}, {"hash": "6mpFIOhAor0", "uri": "/contracts/6mpFIOhAor0#services-description", "label": "Master Service Agreement", "score": 31.3181533813, "published": true}, {"hash": "2TkNjOTNalb", "uri": "/contracts/2TkNjOTNalb#services-description", "label": "Master Service Agreement", "score": 25.7460651398, "published": true}], "size": 7, "snippet": "2.1 Services provided under the \u201cVoip Exchange\u201d heading include the following:\n2.1.1 Licence Fee/Hosted Seat - The per seat cost, whereby each seat will be defined as a user or extension on Voip Exchange.\n2.1.2 Fax to Email \u2013 the service whereby a fax is sent from a fax machine to a specified number, the received fax will then be sent as a PDF to the customers\u2019 email address.", "snippet_links": [{"key": "services-provided", "type": "definition", "offset": [4, 21]}, {"key": "voip-exchange", "type": "definition", "offset": [33, 46]}, {"key": "licence-fee", "type": "clause", "offset": [85, 96]}, {"key": "per-seat", "type": "definition", "offset": [115, 123]}, {"key": "fax-to-email", "type": "clause", "offset": [211, 223]}, {"key": "the-service", "type": "definition", "offset": [226, 237]}, {"key": "fax-machine", "type": "definition", "offset": [267, 278]}, {"key": "specified-number", "type": "clause", "offset": [284, 300]}, {"key": "the-customers", "type": "clause", "offset": [349, 362]}, {"key": "email-address", "type": "definition", "offset": [364, 377]}], "hash": "9e4feb7eaf3b6949ec73e20a0ea0e24c", "id": 7}, {"samples": [{"hash": "lJVXpLoqQwU", "uri": "/contracts/lJVXpLoqQwU#services-description", "label": "Resale Agreement (Next Wave Wirelesss Inc)", "score": 18.0, "published": true}, {"hash": "chntrX83TB9", "uri": "/contracts/chntrX83TB9#services-description", "label": "Resale Agreement (Electronics Communications Corp)", "score": 18.0, "published": true}, {"hash": "7nr3vjdWQLU", "uri": "/contracts/7nr3vjdWQLU#services-description", "label": "Resale Agreement (Next Wave Wirelesss Inc)", "score": 18.0, "published": true}], "size": 6, "snippet": "Full Mobility Services shall involve the establishment and maintenance of wireless circuits for the continuous transmission of digital voice signals.", "snippet_links": [{"key": "mobility-services", "type": "clause", "offset": [5, 22]}, {"key": "maintenance-of", "type": "clause", "offset": [59, 73]}], "hash": "8dae89bd0e9511c0a6d7f5640cd40673", "id": 8}, {"samples": [{"hash": "btlNA94xPlY", "uri": "/contracts/btlNA94xPlY#services-description", "label": "Government Interexchange Services Agreement", "score": 21.0, "published": true}, {"hash": "lWG96BlnmgI", "uri": "/contracts/lWG96BlnmgI#services-description", "label": "MPLS VPN Product Annex", "score": 19.0, "published": true}, {"hash": "9Go4XlrGgHQ", "uri": "/contracts/9Go4XlrGgHQ#services-description", "label": "Sprint Global MPLS VPN Product Annex", "score": 19.0, "published": true}], "size": 6, "snippet": "Sprint\u2019s Multiprotocol Label Switching Virtual Private Network (\u201cMPLS VPN\u201d) solution is a network-based IP VPN available globally across Sprint\u2019s IP/MPLS backbone. This solution provides customers with a secure IP VPN solution with any-to-any intranet connectivity and a private means by which to connect their enterprise sites. In addition, customers can purchase Value Added Services (\u201cVAS\u201d), such as Secure Internet Access with Network-based Firewall, all on the same underlying network infrastructure.", "snippet_links": [{"key": "virtual-private-network", "type": "clause", "offset": [39, 62]}, {"key": "ip-vpn", "type": "definition", "offset": [104, 110]}, {"key": "in-addition", "type": "clause", "offset": [329, 340]}, {"key": "value-added-services", "type": "clause", "offset": [365, 385]}, {"key": "internet-access", "type": "clause", "offset": [410, 425]}, {"key": "network-infrastructure", "type": "clause", "offset": [482, 504]}], "hash": "990a012153dce176e9b8c90df2916954", "id": 9}, {"samples": [{"hash": "cobAuNnVrWg", "uri": "/contracts/cobAuNnVrWg#services-description", "label": "Dynamic Framework Agreement", "score": 35.5339698792, "published": true}, {"hash": "4Xu4uiOUTZs", "uri": "/contracts/4Xu4uiOUTZs#services-description", "label": "Dynamic Framework Agreement", "score": 35.5339698792, "published": true}, {"hash": "8PDuOCXjdqi", "uri": "/contracts/8PDuOCXjdqi#services-description", "label": "Dynamic Framework Agreement", "score": 35.5249938965, "published": true}], "size": 5, "snippet": "8.1 The Services will consist of a clearly defined route over seven programme stages, as described in this Schedule 2.1, either:\n8.1.1. beginning in custody, moving through-the-gate, continuing into the community, and ultimately leading to successful community reintegration,\n8.1.2. for those sentenced to community orders, beginning in the community and leading to stabilisation within that community, or\n8.1.3. for prison leavers, not engaged during custody, beginning in the community and leading to successful community reintegration.\n8.2 In custody, these Services will be only one part of the overall resettlement / rehabilitation offer. The Supplier shall at all times be working to align with the work of HMPPS staff and other programmes/suppliers. This principle applies equally to the community and, in instances where a CFO Activity Hub is co-located with suppliers who deliver Probation-commissioned resettlement services or suppliers of more generalised community support for a clientele wider than but inclusive of offenders, CFO Support Workers should be working to maximise opportunities for those currently disengaged from mainstream services by supporting them to engage.\n8.3 All premises must meet all legal requirements and provide facilities commensurate with the requirements of this Call-Off Contract. For clarity, in custody, legal requirements and responsibilities are held by HMPPS, with the Supplier only responsible for programme content, professionalism of its own staff and delivering on commitments it has made within Schedule 4.1 (Call-Off Supplier Solution). Whereas in the community, all legal requirements regarding facilities sit with the Supplier.", "snippet_links": [{"key": "the-services", "type": "definition", "offset": [4, 16]}, {"key": "consist-of", "type": "clause", "offset": [22, 32]}, {"key": "clearly-defined", "type": "definition", "offset": [35, 50]}, {"key": "in-custody", "type": "definition", "offset": [146, 156]}, {"key": "community-reintegration", "type": "definition", "offset": [251, 274]}, {"key": "in-the-community", "type": "definition", "offset": [334, 350]}, {"key": "the-supplier-shall", "type": "clause", "offset": [644, 662]}, {"key": "at-all-times", "type": "definition", "offset": [663, 675]}, {"key": "the-work", "type": "definition", "offset": [701, 709]}, {"key": "other-programmes", "type": "clause", "offset": [729, 745]}, {"key": "community-support", "type": "definition", "offset": [967, 984]}, {"key": "inclusive-of", "type": "clause", "offset": [1016, 1028]}, {"key": "legal-requirements", "type": "definition", "offset": [1221, 1239]}, {"key": "the-requirements", "type": "clause", "offset": [1281, 1297]}, {"key": "for-clarity", "type": "clause", "offset": [1325, 1336]}, {"key": "requirements-and-responsibilities", "type": "clause", "offset": [1356, 1389]}, {"key": "responsible-for", "type": "clause", "offset": [1432, 1447]}, {"key": "programme-content", "type": "definition", "offset": [1448, 1465]}, {"key": "supplier-solution", "type": "clause", "offset": [1572, 1589]}], "hash": "9a215226eb497358dc85dfb899a51d79", "id": 10}], "next_curs": "Cl0SV2oVc35sYXdpbnNpZGVyY29udHJhY3RzcjkLEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2Ih1zZXJ2aWNlcy1kZXNjcmlwdGlvbiMwMDAwMDAwYQyiAQJlbhgAIAA=", "clause": {"size": 334, "parents": [["general", "General"], ["miscellaneous", "Miscellaneous"], ["services", "Services"], ["general-provisions", "General Provisions"], ["counterparts", "Counterparts"]], "title": "Services Description", "children": [["", ""], ["number", "Number"], ["call-bundles", "Call Bundles"], ["software", "Software"], ["equipment", "Equipment"]], "id": "services-description", "related": [["service-description", "Service Description", "Service Description"], ["service-descriptions", "Service Descriptions", "Service Descriptions"], ["general-service-description", "GENERAL SERVICE DESCRIPTION", "GENERAL SERVICE DESCRIPTION"], ["service-level-description", "SERVICE LEVEL DESCRIPTION", "SERVICE LEVEL DESCRIPTION"], ["task-description", "Task Description", "Task Description"]], "related_snippets": [], "updated": "2026-05-01T06:28:31+00:00", "also_ask": [], "drafting_tip": null, "explanation": "The Services Description clause defines the specific services that one party will provide to another under the agreement. It typically outlines the scope, nature, and any relevant specifications or deliverables associated with the services, such as timelines, performance standards, or milestones. By clearly detailing what is expected, this clause ensures both parties have a mutual understanding of the services to be rendered, reducing the risk of disputes or misunderstandings regarding obligations."}, "json": true, "cursor": ""}}