Service User Feedback. The Supplier must conduct its own Service User satisfaction surveys during the Call-Off Term, six (6) monthly, as a minimum. The Supplier must use the results to improve the Service Users’ experience and the Services provided. The Supplier must use its best endeavours to complete an ‘exit’ interview when a Service User is moving on from its support, either by virtue of transferring a participant record on CATS, Through the Gate Support to another area or Geographical Location or moving onto mainstream support, e.g. moving into full-time employment.
Appears in 5 contracts
Sources: Dynamic Framework Agreement, Dynamic Framework Agreement, Dynamic Framework Agreement