Service Specific Details Sample Clauses
The 'Service Specific Details' clause defines the particular terms, conditions, and specifications that apply to the specific services being provided under the agreement. This clause typically outlines the scope of work, deliverables, timelines, pricing, and any unique requirements or standards relevant to the services. By clearly detailing these aspects, the clause ensures both parties have a mutual understanding of their obligations and expectations, thereby reducing the risk of misunderstandings or disputes regarding the services to be performed.
Service Specific Details. The provider will undertake the following functions in line with the Fair Access Protocol for the operational management of the Fair Access Panel and monitoring and tracking of pupil placements for the academic year September 2016 to July 2017:
a. To support the administration and coordination of the panel meeting – this will include preparatory and follow-up work for the panel meeting, preparing relevant information to be presented at the meeting and provided to the Inclusion Team;
b. Brokerage - liaising with schools prior to the panel to gain agreement for placements, increasing efficiency and timeliness of placing pupils.
c. Host and Chair the monthly panel meeting – directing the meeting and ratification of placement decisions, including informing schools and academies of the outcomes. The functions will include the following activities: Ensure that pupils, parents, schools and other agencies and stakeholders are fully involved in the process, seeking their views and feedback of the process. To manage the chairing of the secondary Fair Access panel meetings, including facilitating pre-brokering of cases and agreeing possible offers with schools and academies. Be responsible for facilitating admissions, monitoring the initial placement and assisting with referrals to other agencies as required to overcome barriers and increase the chances of successful engagement. Assist in removing barriers to engagement to the fair access protocol for parents and schools. Share data and systems (with all stakeholders) for the effective tracking of pupils admissions from FAP and managed moves for performance monitoring at regular points(expected outcome) Be able to monitor the success of placements made through Fair Access procedures (FAP and managed moves) for all pupils considered (see below-expected outcomes) Provide shared administration required for the monthly secondary fair access meeting, this will include gathering information of managed moves, finance and pupil placement data to be presented at the panel in conjunction with Local Authority data; The chair will meet with the Inclusion Service (LA) on at least a monthly basis to review and support the preparation of all cases prior to distribution; ensuring that both LA and NCSEP agree that adequate information is provided to proceed with a placement and coordinate processes for the panel meeting, enabling proficiency. Chair the monthly secondary fair access panel and provide a suitably acces...
Service Specific Details. 5.1 Service provided by On-Site Advisors:
(a) On a daily basis, the On-Site Advisor will report through Vodafone normal line management channels.
(b) The On-Site Advisor will be instructed by the On-Site Team Manager as to any particular key activities that are required to be undertaken by the On- Site Advisor, as well as any particular activities that need to be dealt with as a matter of priority.
(c) A nominated Customer representative or a representative of a Customer business unit, whose details shall be provided to Vodafone in writing, may highlight any priorities or concerns to the On-Site Advisor who in turn will discuss such concerns with the On-Site Team Manager.
(d) In the event that the Vodafone customer contact is unavailable to provide an immediate decision on a particular matter of priority, the On-Site Advisor can act on the authority and instruction of the nominated Customer representative to the extent that it is reasonably practicable to do so; otherwise the On-Site Advisor shall escalate the matter within Vodafone for resolution.
(e) The On-Site Advisor will be responsible for scheduling and managing their activities as set out in this clause 5, and shall do so in accordance with guidelines provided by the On-Site Team Manager.
(f) The activities of the On-Site Advisor may vary according to the Service Manual and requirements of the Customer’s business, but will not go beyond the activities as set out in this clause 5.1(f): • Billing advice • Correspondence / general queries • Arranging handset recoveries • Inventory management. This shall mean the management of any on- site stock (including spare stock) delivered by Vodafone to Customer • Network Advice. This shall mean general Network advice • Processing of orders • First line support to the nominated representatives of Customer and Customer’s business unit’s in respect of queries and Service affecting events • Any other reasonable ad-hoc mobile related activities as required by Customer and agreed in advance in writing by the On-Site Team Manager
Service Specific Details