Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: • 0-8 hours (during business hours) for issues classified as High priority. • Within 48 hours for issues classified as Medium priority. • Within 5 working days for issues classified as Low priority.
Appears in 1 contract
Samples: Level Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service service-related incidents and/or requests submitted by the Customer within the following time frames: • 0-8 24 hours (during business hours) for issues classified as High priorityPriority. • Within 48 72 hours for issues classified as Medium priority. • Within 5 working days for issues classified as Low priorityother issues.
Appears in 1 contract
Samples: Level Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: • 0-8 2 hours (during business hours) for issues classified as High priority. • Within 48 8 hours for issues classified as Medium priority. • Within 5 2 working days for issues classified as Low priority.
Appears in 1 contract
Samples: Level Agreement
Service Requests. In support of services outlined in this Agreement, the Company/Service Provider will respond to service related incidents and/or requests submitted by the Customer Client within the following time frames: • 0-8 hours (during business hours) for issues classified as High priority. • Within 48 hours for issues classified as Medium priority. • Within 5 working days for issues classified as Low priority.
Appears in 1 contract
Samples: Non Disclosure Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents incidents, complaints and/or requests submitted by the Customer within the following time frames: • □ 0-8 hours (during business hours) for issues classified as High priority. • □ Within 48 hours for issues classified as Medium priority. • Within 5 working days for issues classified as Low priority.
Appears in 1 contract
Samples: Service Level Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: • 0-8 ● 48 hours (during business hours) for issues classified as High priority. • Within 48 hours for issues classified as Medium priority. • ● Within 5 working days for issues classified as Low Medium priority.. Xxxxx, 00000 Xxxx, Xxxxxx
Appears in 1 contract
Samples: Service Level Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: • 0-8 hours (during business hours) for issues classified as High priority. • Within 48 hours for issues classified as Medium priority. • Within 5 working days for issues classified as Low priority.
Appears in 1 contract
Samples: Service Level Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: • 0-8 hours (during business hours) for issues classified as High priority. • Within 48 hours for issues classified as Medium priority. • Within 5 working days for issues classified as Low priority.
Appears in 1 contract
Samples: Level Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: • 0-8 4 hours (during business hours) for issues classified as High priority. • Within 48 24 hours for issues classified as Medium priority. • Within 5 working days 48 hours for issues classified as Low priority.
Appears in 1 contract
Samples: Service Level Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer Client within the following time frames: • 0-8 hours (during business hours) for issues classified as High priority. • Within 48 hours for issues classified as Medium priority. • Within 5 working days for issues classified as Low priority.
Appears in 1 contract
Samples: Service Level Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service service-related incidents and/or requests submitted by the Customer within the following time frames: • o 0-8 hours (during business hours) for issues classified as High priority. • o Within 48 hours for issues classified as Medium priority. • o Within 5 working days for issues classified as Low priority.
Appears in 1 contract
Samples: Level Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: • 0-8 3 hours (during business hours) for issues classified as High priority. • Within 48 24 hours for issues classified as Medium priority. • Within 5 3 working days for issues classified as Low priority.
Appears in 1 contract
Samples: (Service Level Agreement