Common use of Service Requests Clause in Contracts

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: • 0-8 hours (during business hours) for issues classified as High priority. • Within 48 hours for issues classified as Medium priority. • Within 5 working days for issues classified as Low priority.

Appears in 1 contract

Samples: Level Agreement

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Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service service-related incidents and/or requests submitted by the Customer within the following time frames: • 0-8 24 hours (during business hours) for issues classified as High priorityPriority. • Within 48 72 hours for issues classified as Medium priority. • Within 5 working days for issues classified as Low priorityother issues.

Appears in 1 contract

Samples: Level Agreement

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: • 0-8 2 hours (during business hours) for issues classified as High priority. • Within 48 8 hours for issues classified as Medium priority. • Within 5 2 working days for issues classified as Low priority.

Appears in 1 contract

Samples: Level Agreement

Service Requests. In support of services outlined in this Agreement, the Company/Service Provider will respond to service related incidents and/or requests submitted by the Customer Client within the following time frames: • 0-8 hours (during business hours) for issues classified as High priority. • Within 48 hours for issues classified as Medium priority. • Within 5 working days for issues classified as Low priority.

Appears in 1 contract

Samples: Non Disclosure Agreement

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents incidents, complaints and/or requests submitted by the Customer within the following time frames: 0-8 hours (during business hours) for issues classified as High priority. Within 48 hours for issues classified as Medium priority. • Within 5 working days for issues classified as Low priority.

Appears in 1 contract

Samples: Service Level Agreement

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: • 0-8 ● 48 hours (during business hours) for issues classified as High priority. • Within 48 hours for issues classified as Medium priority. • Within 5 working days for issues classified as Low Medium priority.. Xxxxx, 00000 Xxxx, Xxxxxx

Appears in 1 contract

Samples: Service Level Agreement

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: 0-8 hours (during business hours) for issues classified as High priority. Within 48 hours for issues classified as Medium priority. • Within 5 working days for issues classified as Low priority.

Appears in 1 contract

Samples: Service Level Agreement

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: 0-8 hours (during business hours) for issues classified as High priority. Within 48 hours for issues classified as Medium priority. Within 5 working days for issues classified as Low priority.

Appears in 1 contract

Samples: Level Agreement

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Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: 0-8 4 hours (during business hours) for issues classified as High priority. Within 48 24 hours for issues classified as Medium priority. Within 5 working days 48 hours for issues classified as Low priority.

Appears in 1 contract

Samples: Service Level Agreement

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer Client within the following time frames: • 0-8 hours (during business hours) for issues classified as High priority. • Within 48 hours for issues classified as Medium priority. • Within 5 working days for issues classified as Low priority.

Appears in 1 contract

Samples: Service Level Agreement

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service service-related incidents and/or requests submitted by the Customer within the following time frames: o 0-8 hours (during business hours) for issues classified as High priority. o Within 48 hours for issues classified as Medium priority. o Within 5 working days for issues classified as Low priority.

Appears in 1 contract

Samples: Level Agreement

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: • 0-8 3 hours (during business hours) for issues classified as High priority. • Within 48 24 hours for issues classified as Medium priority. • Within 5 3 working days for issues classified as Low priority.

Appears in 1 contract

Samples: (Service Level Agreement

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