Service Requests. For Private Cloud Edition Services, Customers may request specific tasks related to the Computing Environment via the SAP Service Request Platform (“Service Request”). To the extent Service Requests are distinct from an Incident, SAP will address Service Requests during the following hours of operations: PRD 24x7 subject to Excluded Downtime
Appears in 7 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Service Requests. 服务请求 For Private Cloud Edition Services, Customers may request specific tasks related to the Computing Environment via the SAP Service Request Platform (“Service Request”). To the extent Service Requests are distinct from an Incident, SAP will address Service Requests during the following hours of operations: 对于私有云版本服务，客户可通过 SAP 服务请求平台请求与计算环境相关的特定任务（以下简称“服务请求”）。若服务请求与事件不同，SAP 将在以下工作时间内处理服务请求： PRD 24x7 subject to Excluded DowntimeDowntime 24x7 全天候服务，受排除的停机时间的约束
Appears in 6 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
