Service Referrals. CBT shall refer all questions from any CLEC resale Customer regarding any CLEC service or product directly to CLEC in accordance with the procedures set forth by the Implementation Team. CBT shall use its best efforts so that all CBT representatives who receive such inquiries regarding CLEC services do not in any way disparage or discriminate against CLEC or its products or services and do not provide information about CBT products or services during such Customer contact except as described in Section 10.10.7.
Service Referrals. SBC-AMERITECH shall ensure that SBC- AMERITECH repair representatives who receive repair inquiries from CLEC users regarding CLEC services refer such inquiries to CLEC at a telephone number provided by CLEC. For all other inquiries regarding services identified as being provided by CLEC, SBC-AMERITECH shall use its best efforts to ensure that SBC- AMERITECH representatives advise the inquiring party to contact CLEC. Further, SBC-AMERITECH shall use its best efforts to ensure that SBC-AMERITECH representatives who receive repair calls or inquiries regarding CLEC services do not in any way disparage or discriminate against CLEC, its products or services and do not provide information about SBC-AMERITECH products or services.
Service Referrals. Ameritech shall refer all questions regarding any Requesting Carrier service or product directly to Requesting Carrier in accordance with the procedures set forth in the Implementation Plan. Ameritech shall use its best efforts to ensure that all Ameritech representatives who receive inquiries regarding Requesting Carrier services do not in any way disparage or discriminate against Requesting Carrier or its products or services.
Service Referrals. CBT shall refer all questions from any Sprint resale Customer regarding any Sprint service or product directly to Sprint in accordance with the procedures set forth in the Implementation Plan. CBT shall use its best efforts so that all CBT representatives who receive such inquiries regarding Sprint services do not in any way disparage or discriminate against Sprint or its products or services and do not provide information about CBT products or services during such Customer contact except as described in Section 10.10.7.
Service Referrals. The County will be responsible for referring to Contractor any Service Unit service requests and/or complaints of which the County becomes aware that are not reported directly to the Contractor.
Service Referrals. CBT shall refer all questions from any Intermedia resale Customer regarding any Intermedia service or product directly to Intermedia in accordance with the procedures set forth in the Implementation Plan. CBT shall use its best efforts so that all CBT representatives who receive such inquiries regarding Intermedia services do not in any way disparage or discriminate against Intermedia or its products or services and do not provide information about CBT products or services during such Customer contact except as described in Section 10.10.7.
Service Referrals. CBT shall refer all questions from any TELIGENT resale Customer regarding any TELIGENT service or product directly to TELIGENT in accordance with the procedures set forth by the Implementation Team. CBT shall use its best efforts so that all CBT representatives who receive such inquiries regarding TELIGENT services do not in any way disparage or discriminate against TELIGENT or its products or services and do not provide information about CBT products or services during such Customer contact except as described in Section 10.10.7.
Service Referrals. CBT shall refer all questions from any Frontier resale Customer regarding any Frontier service or product directly to Frontier. CBT shall use its best efforts so that all CBT representatives who receive such inquiries regarding Frontier services do not in any way disparage or discriminate against Frontier or its products or services.
Service Referrals. CBT shall refer all questions from any ICG resale Customer regarding any ICG service or product directly to ICG in accordance with the procedures set forth in the Implementation Plan. CBT shall use its best efforts so that all CBT representatives who receive such inquiries regarding ICG services do not in any way disparage or discriminate against ICG or its products or services and do not provide information about CBT products or services during such Customer contact except as described in Section 10.10.7.
Service Referrals. Ameritech shall refer all questions regarding any CLEC service or product directly to CLEC in accordance with the procedures set forth in the Implementation Plan. Ameritech shall use its best efforts to ensure that all Ameritech representatives who receive inquiries regarding CLEC services do not in any way disparage or discriminate against CLEC or its products or services.
