Service Quality Standards. Assist the Administrator in establishing service quality standards and developing and implementing procedures for monitoring and benchmarking the performance of third-party service providers, such as those specified in Section 1.3.1. above, against industry standards. Upon reasonable request, the Sub-Administrator shall provide the Administrator and the Fund's Board of Directors with periodic reports concerning the results of monitoring of the performance and service quality of these service quality of these service providers.
Service Quality Standards. MFS agrees to specific performance standards associated with quality of service requests as specified in Schedule 27.1. Should MFS fail to meet these service quality standards, during a period in which BA has failed to meet the Performance Criteria. BA's failure during such time period shall be excused and not apply toward the calculation of a Specified Performance Breach.
Service Quality Standards. Focal agrees to specific performance standards associated with quality of service requests as specified in Schedule 27.1. Should Focal fail to meet these service quality standards, during a period in which BA has failed to meet the Performance Criteria, BA's failure during such time period shall be excused and not apply toward the calculation of a Specified Performance Breach.
Service Quality Standards. 53 28.0 COMPLIANCE WITH LAWS; REGULATORY APPROVAL........................... 54
Service Quality Standards. ETC agrees to specific performance standards associated with quality of service requests as specified in Schedule 27.1. Should ETC fail to meet these service quality standards, during a period in which BA has failed to meet the Performance Criteria, BA’s failure during such time period shall be excused and not apply toward the calculation of a Specified Performance Breach.
Service Quality Standards. (a) Priceline and Net2Phone shall establish and maintain a process to evaluate the quality of Net2Phone Telecom DCS Services, including a combination of User evaluations and quality measurements, including echo, static, clipping, number of disconnects and latency. Any such evaluations specific to Net2Phone shall be subject to the terms of Article 9; without limitation, and shall not be disclosed to others without the prior written consent of Net2Phone.
Service Quality Standards. (a) Priceline and Net2Phone shall establish and maintain a process to evaluate the quality of OBP Service, including a combination of User evaluations and quality measurements, including echo, static, clipping, number of disconnects and latency. At a minimum, Net2Phone shall maintain a [****] for the network access to the OBP Service and must maintain an [****] for its combined network, including, without limitation, originating and terminating access and network access within [****] of the OBP Launch on the National 800 number, and within [****] of the OBP Launch on the local access number.
Service Quality Standards. 1. Railway undertakings shall establish service quality standards and implement a quality management system to maintain service quality. The service quality standards shall at least cover the items listed in Annex III.
Service Quality Standards. (a) Priceline, in its sole discretion, may set quality standards for: DTMF tones; sound, clarity and audibility of calls; call completion; network quality; and customer service. Substandard or unsatisfactory quality includes, all issues affecting the quality of the call and the customer experience and is based on the presence of echo, static, clipping, noise, multiple disconnects and latency in excess of * milliseconds. If Priceline determines, in its sole discretion, that XxxxXxxx.xxx is experiencing recurring substandard or unsatisfactory quality, as described above, in any Telecom DCS Market, Priceline may suspend or restrict XxxxXxxx.xxx's participation in such Telecom DCS Market for a period of up to ninety (90) days or the earlier cure thereof by XxxxXxxx.xxx. Priceline will make commercially reasonable efforts to notify XxxxXxxx.xxx within one (1) U.S. business day after invoking any such suspension or restriction, which notification shall include a general description of the substandard or unsatisfactory quality and/or customer service issues. In the event that XxxxXxxx.xxx cure(s) such substandard or unsatisfactory condition to the satisfaction of Priceline within 90 days following Priceline's delivery of notice thereof to XxxxXxxx.xxx, Priceline will lift the suspension or restriction imposed in respect thereto. In the event that XxxxXxxx.xxx fails to cure such substandard or unsatisfactory condition(s) within 90 days following Priceline's delivery of notice thereof to XxxxXxxx.xxx, Priceline shall thereupon and thereafter have the right to terminate XxxxXxxx.xxx's participation in such Telecom DCS Market.
Service Quality Standards. Except as may otherwise be agreed by the Parties, all Services provided hereunder shall be performed in accordance with usual and customary industry practice and the Service Levels set out in Exhibit E-1a (Eurex Clearing Services) and Exhibit C-1a (Clearing Corporation Services). Any subcontracting arrangements between the Service Provider and any third party with respect to the Services shall provide for at least the same quality standards as are required from the Service Provider.
