Service Performance Measurement Sample Clauses
The Service Performance Measurement clause establishes the criteria and methods for evaluating how well a service provider meets agreed-upon standards. Typically, this involves setting specific performance metrics, such as response times, quality benchmarks, or customer satisfaction targets, and outlining how these will be monitored and reported. By clearly defining expectations and measurement processes, this clause ensures accountability and provides a basis for addressing underperformance or disputes.
Service Performance Measurement. 9.1 A set of measures will be adopted to monitor, report and improve the service. They will be produced quarterly to demonstrate the extent to which the Partnership’s objectives are being delivered.
9.2 They will include:
Service Performance Measurement. For all Services that cannot be measured in accordance with the measurements set forth in Item 1 (“Availability”) and/or Item 2 (“Service Interrupts”), above, OneNeck shall monitor and track each Service Performance Measurement as identified in the Agreement and in the Service Appendices, and report these results in the Monthly Quality of Service Report. For each Service that falls below the corresponding Service Level during the month in which measured, Client shall receive a Service Credit in the amount of one percent (1%) for that month.
Service Performance Measurement. 9.1 A set of measures will be adopted to monitor, report and improve the service. They will be produced monthly to demonstrate the extent to which the Partnership’s objectives are being delivered.
9.2 They will include: Unscheduled care admissions Post-Acute bed occupancy Care Home admissions Support hour’s reduction from Reabling service commencement to end of same intervention.
Service Performance Measurement