Service Outages. 2.1 For the purposes of these Additional Terms and Conditions solely, and subject to the requirements and limitations set forth in this Section 4.3, a Service Outage(“Service Outage”) is defined as (i) a total loss of the Service within the Allstream data center; (ii) the inability of more than fifty percent (50%) of user seats/stations (IP phones) at one location to register with the call server to place and receive calls.
Appears in 2 contracts
Samples: Hospitality Cloud Service Level Agreement, Hospitality Cloud Service Level Agreement
Service Outages. 2.1 (i) For the purposes of these Additional Terms and Conditions solely, and subject to the requirements and limitations set forth in this Section 4.3, a Service Outage(“Service Outage”) Outage is defined as (i) a total loss of connectivity of the Service within the Allstream data centerto one or more Customer locations; (ii) the failure of main attendant console, and/or (iii) the inability of more than fifty percent (50%) of user seats/stations (IP phones) at one location to register with the call server to place and receive calls.
Appears in 1 contract
Samples: Service Additional Terms and Conditions and Service Level Agreement
Service Outages. 2.1 For the purposes of these Additional Terms and Conditions solely, and subject to the requirements and limitations set forth in this Section 4.3, a Service Outage(“Service Outage”) Outage is defined as (i) a total loss of the Service within the Allstream data centerData Center; (ii) the inability of more than fifty f ifty percent (50%) of user seats/stations (IP phones) at one location to register with the call server to place and receive calls.
Appears in 1 contract