Service Levels Corporate Connection Sample Clauses

Service Levels Corporate Connection. As a contracted client of Ziggo, using a Corporate Connections for your service (please check your Service Order), you can expect follwing service levels. On Hosting, CPS, Colocation and Contact Center Services Ziggo delivers Corporate Connections with a standard service level. Corporate Connection Target-% Availability 99.8% 99.9% 99.98% Service hours 24x7 24x7 24x7 Recovery hours office hours 24x7** 24x7** Recovery lead time < 8 hours < 4 hours* < 2 hours* Credit** No Yes Yes On Leased Lines based on Wavelength these Corporate Connections service levels are also available, but with a different target for availability. These are given in below table. Corporate Connection obv Wavelength Target-% Availability 99.8% 99.98% 99.995% All service levels in above tables are not available on the last part of a connection, when this connections os part of the copper network (for example the KPN deliverd Unbundled Local Loop). * Noted recovery hours and –lead times are for Level 1 disturbances. For Level 2 disturbances the hours and lad times as mentioned in the columnbasic” are valid. ** Credits are valid for late delivery of the service (base don the committed delivery date) and/or for late recovery (base don recovery lead time).

Related to Service Levels Corporate Connection

WHEREAS pursuant to Section 9.01 of the Indenture, the Trustee is authorized to execute and deliver this Supplemental Indenture.
IN WITNESS WHEREOF the parties hereto have caused this Agreement to be duly executed by their respective authorized officers as of the day and year first above written.