Service Levels Corporate Connection. As a contracted client of Ziggo, using a Corporate Connections for your service (please check your Service Order), you can expect follwing service levels. On Hosting, CPS, Colocation and Contact Center Services Ziggo delivers Corporate Connections with a standard service level. Corporate Connection Target-% Availability 99.8% 99.9% 99.98% Service hours 24x7 24x7 24x7 Recovery hours office hours 24x7** 24x7** Recovery lead time < 8 hours < 4 hours* < 2 hours* Credit** No Yes Yes On Leased Lines based on Wavelength these Corporate Connections service levels are also available, but with a different target for availability. These are given in below table. Corporate Connection obv Wavelength Target-% Availability 99.8% 99.98% 99.995% All service levels in above tables are not available on the last part of a connection, when this connections os part of the copper network (for example the KPN deliverd Unbundled Local Loop). * Noted recovery hours and –lead times are for Level 1 disturbances. For Level 2 disturbances the hours and lad times as mentioned in the column “basic” are valid. ** Credits are valid for late delivery of the service (base don the committed delivery date) and/or for late recovery (base don recovery lead time).