Common use of Service Level Clause in Contracts

Service Level. The Platform shall be available 95% of the time, calculated on a monthly basis. The Software shall not be considered unavailable to Customer if Customer’s inability to access or use the Platform arises due to problems with Customers’ or Users’ hardware or software, or due to problems with third-party telecommunication services or networks. Periods during which the Platform is unavailable due to a force majeure event or previously-scheduled maintenance shall not be counted as downtime for the purpose of this provision. Paper Education Company Inc. shall take commercially-reasonable measures to ensure that scheduled maintenance takes place between 7AM ET and 9AM ET and that Customer receives advanced notice of any such maintenance. Notwithstanding the foregoing, Customer acknowledges that Paper Education Company Inc. may need to perform emergency maintenance, for example to install security updates, without notice and that no such interruption of access to the Platform shall be considered unavailability for the purpose of calculating the service level.

Service Level. The Platform shall be available 95% of the time, calculated on a monthly basis. The Software shall not be considered unavailable to Customer if Customer’s inability to access or use the Platform arises due to problems with Customers’ or Users’ hardware or software, or due to problems with third-party telecommunication services or networks. Periods during which the Platform is unavailable due to a force majeure event or previously-previously- scheduled maintenance shall not be counted as downtime for the purpose of this provision. Paper Education Company Inc. shall take commercially-reasonable measures to ensure that scheduled maintenance takes place between 7AM ET and 9AM ET and that Customer receives 48 hours advanced notice of any such maintenance. Notwithstanding the foregoing, Customer acknowledges that Paper Education Company Inc. may need to perform emergency maintenance, for example to install security updates, without notice and that no such interruption of access to the Platform shall be considered unavailability for the purpose of calculating the service level.

Service Level. The Platform shall be available 95% of the time, calculated on a monthly basis. The Software shall not be considered unavailable to Customer if Customer’s inability to access or use the Platform arises due to problems with Customers’ or Users’ hardware or software, or due to problems with third-party telecommunication services or networks. Periods during which the Platform is unavailable due to a force majeure event or previously-previously- scheduled maintenance shall not be counted as downtime for the purpose of this provision. Paper Education Company Inc. shall take commercially-reasonable measures to ensure that scheduled maintenance takes place between 7AM ET and 9AM ET and that Customer receives advanced notice of any such maintenance. Notwithstanding the foregoing, Customer acknowledges that Paper Education Company Inc. may need to perform emergency maintenance, for example to install security updates, without notice and that no such interruption of access to the Platform shall be considered unavailability for the purpose of calculating the service level.

Service Level. The Platform shall be available 95% of the time, calculated on a monthly basis. The Software shall not be considered unavailable to Customer if Customer’s inability to access or use the Platform arises due to problems with Customers’ or Users’ hardware or software, or due to problems with third-party telecommunication services or networks. Periods during which the Platform is unavailable due to a force majeure event or previously-scheduled maintenance shall not be counted as downtime for the purpose of this provision. Paper Education Company Inc. Provider shall take commercially-reasonable measures to ensure that scheduled maintenance takes place between 7AM ET and 9AM ET and that Customer Client receives advanced advance notice of any such maintenance. Notwithstanding the foregoing, Customer acknowledges that Paper Education Company Inc. Provider may need to perform emergency maintenance, for example to install security updates, without notice and that no such interruption of access to the Platform Software shall be considered unavailability for the purpose of calculating the service level.