Common use of Service Level Terms Clause in Contracts

Service Level Terms. (a) Availability. (i.) Formula. ANSYS will use commercially reasonable efforts to make the Services, subject to the exceptions listed below, be available 90% of the time during each calendar month during the Subscription Term (referred to herein as the “Availability Commitment”). The availability of the Services for a given month will be calculated according to the following formula (referred to herein as the “Availability”): Where: Total minutes in the month = TMM Total minutes in the month the Services are unavailable = TMU And: ((TMM-TMU) X 100)/TMM

Service Level Terms. (a) Availability. (i.) Formula. ANSYS will use commercially reasonable efforts to make the Services, subject to the exceptions listed below, be available 9095% of the time during each calendar month during the Subscription Term (referred to herein as the “Availability Commitment”). The availability of the Services for a given month will be calculated according to the following formula (referred to herein as the “Availability”): Where: Total minutes in the month = TMM Total minutes in the month the Services are unavailable = TMU And: ((TMM-TMU) X 100)/TMM