{"component": "clause", "props": {"groups": [{"samples": [{"hash": "ixyjac0VH3x", "uri": "/contracts/ixyjac0VH3x#service-level-documents", "label": "Master Custodian Agreement (Laudus Trust)", "score": 18.0, "published": true}, {"hash": "fn59nCZrvg7", "uri": "/contracts/fn59nCZrvg7#service-level-documents", "label": "Master Custodian Agreement (Schwab Capital Trust)", "score": 18.0, "published": true}, {"hash": "f1BrLUgPUTd", "uri": "/contracts/f1BrLUgPUTd#service-level-documents", "label": "Master Custodian Agreement (Laudus Institutional Trust)", "score": 18.0, "published": true}], "size": 7, "snippet": "The Fund and the Custodian may from time to time, in good faith, agree on certain performance measures by which the Custodian is expected to provide the services contemplated by this Agreement (\"SERVICE LEVEL DOCUMENTS\"). The Service Level Documents are designed to provide metrics and other information which may be utilized by the parties to help measure performance. The parties agree Service Level Documents reflect performance measures as opposed to specific contractual obligations. Notwithstanding, the parties agree that (a) the Custodian's inability to achieve such performance measures may give rise to grounds for termination pursuant to Section 16; and (b) the Custodian's performance and/or non-performance of the services, separate and apart from the performance measures in the Service Level Documents, may give rise to any remedies in tort or contract that the Fund may assert against Custodian under the terms of this Agreement.", "snippet_links": [{"key": "the-fund", "type": "clause", "offset": [0, 8]}, {"key": "the-custodian-may", "type": "clause", "offset": [13, 30]}, {"key": "from-time-to-time", "type": "clause", "offset": [31, 48]}, {"key": "in-good-faith", "type": "definition", "offset": [50, 63]}, {"key": "performance-measures", "type": "definition", "offset": [82, 102]}, {"key": "provide-the", "type": "clause", "offset": [141, 152]}, {"key": "contemplated-by-this-agreement", "type": "clause", "offset": [162, 192]}, {"key": "information-which", "type": "clause", "offset": [292, 309]}, {"key": "by-the-parties", "type": "clause", "offset": [326, 340]}, {"key": "contractual-obligations", "type": "clause", "offset": [464, 487]}, {"key": "the-parties-agree-that", "type": "clause", "offset": [506, 528]}, {"key": "inability-to", "type": "clause", "offset": [549, 561]}, {"key": "pursuant-to-section-16", "type": "clause", "offset": [637, 659]}, {"key": "performance-of-the-services", "type": "clause", "offset": [708, 735]}, {"key": "separate-and-apart", "type": "definition", "offset": [737, 755]}, {"key": "the-performance", "type": "clause", "offset": [761, 776]}, {"key": "terms-of-this-agreement", "type": "clause", "offset": [921, 944]}], "hash": "271be83f37e58e39091d9da356f5cd5a", "id": 1}, {"samples": [{"hash": "iuvqzlkgYyx", "uri": "/contracts/iuvqzlkgYyx#service-level-documents", "label": "Master Accounting Services Agreement (Elfun Income Fund)", "score": 21.3230667114, "published": true}, {"hash": "h2TVknmySTZ", "uri": "/contracts/h2TVknmySTZ#service-level-documents", "label": "Master Accounting Services Agreement (Elfun Tax Exempt Income Fund)", "score": 21.3230667114, "published": true}, {"hash": "ekqYt8ENb7S", "uri": "/contracts/ekqYt8ENb7S#service-level-documents", "label": "Master Accounting Services Agreement (Elfun International Equity Fund)", "score": 21.3230667114, "published": true}], "size": 6, "snippet": "The Companies, Accounts and the Accounting Agent may from time to time, in good faith, agree on certain performance measures by which the Accounting Agent is expected to provide the Services (\u201cService Level Documents\u201d). The Service Level Documents are designed to provide metrics and other information which may be utilized by the parties to help measure performance. The parties agree that, except as outlined in the immediately following paragraph as it relates to Critical Services, Service Level Documents reflect performance goals, and that any failure to perform in accordance with the provisions thereof may not by itself constitute a breach of the standard of care under this Agreement that gives rise to contractual or other remedies but may under relevant circumstances be a factor in assessing whether Accounting Agent has met such standard of care. With respect to any existing or additional Service provided pursuant to this Agreement, Accounting Agent and the Companies and Accounts will mutually determine whether the associated Service will be designated as a Service or element of Service for which satisfactory performance by Accounting Agent is critical (a \u201cCritical Service\u201d). Accounting Agent\u2019s performance with respect to any Service that will become a Critical Service will not be considered before the effective date of becoming a Critical Service for the purpose of determining termination events or rights hereunder.", "snippet_links": [{"key": "the-companies", "type": "clause", "offset": [0, 13]}, {"key": "accounting-agent", "type": "definition", "offset": [32, 48]}, {"key": "from-time-to-time", "type": "clause", "offset": [53, 70]}, {"key": "in-good-faith", "type": "definition", "offset": [72, 85]}, {"key": "performance-measures", "type": "definition", "offset": [104, 124]}, {"key": "the-services", "type": "definition", "offset": [178, 190]}, {"key": "information-which", "type": "clause", "offset": [290, 307]}, {"key": "by-the-parties", "type": "clause", "offset": [324, 338]}, {"key": "the-parties-agree-that", "type": "clause", "offset": [368, 390]}, {"key": "relates-to", "type": "definition", "offset": [456, 466]}, {"key": "critical-services", "type": "definition", "offset": [467, 484]}, {"key": "performance-goals", "type": "definition", "offset": [518, 535]}, {"key": "failure-to-perform", "type": "definition", "offset": [550, 568]}, {"key": "in-accordance-with", "type": "definition", "offset": [569, 587]}, {"key": "the-provisions", "type": "clause", "offset": [588, 602]}, {"key": "standard-of-care", "type": "clause", "offset": [656, 672]}, {"key": "other-remedies", "type": "clause", "offset": [728, 742]}, {"key": "relevant-circumstances", "type": "clause", "offset": [757, 779]}, {"key": "with-respect-to", "type": "clause", "offset": [861, 876]}, {"key": "service-provided", "type": "definition", "offset": [904, 920]}, {"key": "pursuant-to-this-agreement", "type": "clause", "offset": [921, 947]}, {"key": "determine-whether", "type": "clause", "offset": [1011, 1028]}, {"key": "as-a-service", "type": "definition", "offset": [1071, 1083]}, {"key": "performance-by", "type": "clause", "offset": [1129, 1143]}, {"key": "any-service", "type": "clause", "offset": [1244, 1255]}, {"key": "date-of", "type": "clause", "offset": [1336, 1343]}, {"key": "for-the-purpose-of", "type": "definition", "offset": [1372, 1390]}, {"key": "termination-events", "type": "clause", "offset": [1403, 1421]}, {"key": "rights-hereunder", "type": "clause", "offset": [1425, 1441]}], "hash": "8f0a53d7232a2ad75ba31b21e5862038", "id": 2}, {"samples": [{"hash": "iIFjOgeDG2v", "uri": "/contracts/iIFjOgeDG2v#service-level-documents", "label": "Master Fund Accounting and Services Agreement (Schwab Capital Trust)", "score": 18.0, "published": true}, {"hash": "iCkbtx7pEnA", "uri": "/contracts/iCkbtx7pEnA#service-level-documents", "label": "Master Fund Accounting and Services Agreement (Schwab Annuity Portfolios)", "score": 18.0, "published": true}, {"hash": "7yj6aKJieC6", "uri": "/contracts/7yj6aKJieC6#service-level-documents", "label": "Master Fund Accounting and Services Agreement (Schwab Investments)", "score": 18.0, "published": true}], "size": 6, "snippet": "The Fund and the Accounting Agent may from time to time, in good faith, agree on certain performance measures by which the Accounting Agent is expected to provide the services contemplated by this Agreement (\"SERVICE LEVEL DOCUMENTS\"). The Service Level Documents are designed to provide metrics and other information which may be utilized by the parties to help measure performance. The parties agree Service Level Documents reflect performance measures as opposed to specific contractual obligations. Notwithstanding, the parties agree that (a) the Accounting Agent's inability to achieve such performance measures may give rise to grounds for termination pursuant to Section 9 below; and (b) the Accounting Agent's performance and/or non-performance of the services, separate and apart from the performance measures in the Service Level Documents, may give rise to any remedies in tort or contract that the Fund may assert against Accounting Agent under the terms of this Agreement.", "snippet_links": [{"key": "the-fund", "type": "clause", "offset": [0, 8]}, {"key": "accounting-agent", "type": "definition", "offset": [17, 33]}, {"key": "from-time-to-time", "type": "clause", "offset": [38, 55]}, {"key": "in-good-faith", "type": "definition", "offset": [57, 70]}, {"key": "performance-measures", "type": "definition", "offset": [89, 109]}, {"key": "provide-the", "type": "clause", "offset": [155, 166]}, {"key": "contemplated-by-this-agreement", "type": "clause", "offset": [176, 206]}, {"key": "information-which", "type": "clause", "offset": [306, 323]}, {"key": "by-the-parties", "type": "clause", "offset": [340, 354]}, {"key": "contractual-obligations", "type": "clause", "offset": [478, 501]}, {"key": "the-parties-agree-that", "type": "clause", "offset": [520, 542]}, {"key": "inability-to", "type": "clause", "offset": [570, 582]}, {"key": "pursuant-to-section-9", "type": "clause", "offset": [658, 679]}, {"key": "performance-of-the-services", "type": "clause", "offset": [741, 768]}, {"key": "separate-and-apart", "type": "definition", "offset": [770, 788]}, {"key": "the-performance", "type": "clause", "offset": [794, 809]}, {"key": "terms-of-this-agreement", "type": "clause", "offset": [961, 984]}], "hash": "37521360bf9462d78184b1880502ee6d", "id": 3}, {"samples": [{"hash": "c2ys2FL8o2K", "uri": "/contracts/c2ys2FL8o2K#service-level-documents", "label": "Master Sub Administration Agreement (Transamerica ETF Trust)", "score": 26.5619430542, "published": true}, {"hash": "9g2REB4L3iV", "uri": "/contracts/9g2REB4L3iV#service-level-documents", "label": "Master Sub Administration Agreement (Transamerica Partners Portfolios)", "score": 22.3264884949, "published": true}, {"hash": "elbFcvDtgN5", "uri": "/contracts/elbFcvDtgN5#service-level-documents", "label": "Master Sub Administration Agreement (Transamerica Partners Funds Group Ii)", "score": 22.1567420959, "published": true}], "size": 6, "snippet": "The Administrator and the Sub-Administrator may from time to time, in good faith, agree on certain performance measures by which the Sub-Administrator is expected to provide the services contemplated by this Agreement (\u201cService Level Documents\u201d). The Service Level Documents are designed to provide metrics and other information which may be utilized by the parties to help measure performance. The parties agree Service Level Documents reflect performance measures as opposed to specific contractual obligations, except as may be otherwise agreed to.", "snippet_links": [{"key": "the-administrator", "type": "clause", "offset": [0, 17]}, {"key": "the-sub", "type": "clause", "offset": [22, 29]}, {"key": "from-time-to-time", "type": "clause", "offset": [48, 65]}, {"key": "in-good-faith", "type": "definition", "offset": [67, 80]}, {"key": "performance-measures", "type": "definition", "offset": [99, 119]}, {"key": "the-services", "type": "definition", "offset": [174, 186]}, {"key": "contemplated-by-this-agreement", "type": "clause", "offset": [187, 217]}, {"key": "information-which", "type": "clause", "offset": [317, 334]}, {"key": "by-the-parties", "type": "clause", "offset": [351, 365]}, {"key": "the-parties-agree", "type": "clause", "offset": [395, 412]}, {"key": "contractual-obligations", "type": "clause", "offset": [489, 512]}, {"key": "agreed-to", "type": "clause", "offset": [541, 550]}], "hash": "d67b049427e9448802a388e5faaed619", "id": 4}, {"samples": [{"hash": "2EGPPCyUbVS", "uri": "/contracts/2EGPPCyUbVS#service-level-documents", "label": "Transfer Agency and Service Agreement (Fidelity Greenwood Street Trust)", "score": 34.523613963, "published": true}], "size": 6, "snippet": "The Transfer Agent and the Trust may from time to time agree to document the manner in which they expect to deliver and receive the services contemplated by Sections and of this Agreement. The parties agree that such document(s) (hereinafter referred to as \u201cService Level Document(s)\u201d) reflect performance goals and any failure to perform in accordance with the provisions thereof shall not be considered a breach of contract that gives rise to contractual or other remedies, except as otherwise provided in this Section . It is the intention of the parties that the sole remedy for failure to perform in accordance with the provisions of a Service Level Document, or any dispute relating to performance goals set forth in a Service Level Document, will be a meeting of the parties to resolve the failure pursuant to the consultation procedure described below. Nothing in this Section shall modify a party\u2019s applicable standard of care under this Agreement. If a party to this Agreement is consistently unable to meet the provisions of a Service Level Document, or in the event that a dispute arises relating to performance goals set forth in a Service Level Document, either party to this Agreement shall address any concerns it may have by requiring a consultation with the other party. The purpose of the consultation procedure is to endeavor to resolve a consistent failure to meet the provisions of a Service Level Document. If a consultation occurs pursuant to this Section , the parties must negotiate in good faith to endeavor to:\n(a) implement changes which will enable the Service Level Document provisions to be more regularly met;\n(b) agree to alternative Service Level Document provisions which meet each party\u2019s respective business requirements; or\n(c) otherwise find a solution such that within 30 days after the consultation, the inability to meet the Service Level Document provisions may be less likely to occur in the future.", "snippet_links": [{"key": "the-transfer-agent", "type": "definition", "offset": [0, 18]}, {"key": "the-trust", "type": "clause", "offset": [23, 32]}, {"key": "from-time-to-time", "type": "clause", "offset": [37, 54]}, {"key": "agree-to", "type": "clause", "offset": [55, 63]}, {"key": "the-services", "type": "definition", "offset": [128, 140]}, {"key": "the-parties-agree-that", "type": "clause", "offset": [189, 211]}, {"key": "service-level-document", "type": "definition", "offset": [258, 280]}, {"key": "performance-goals", "type": "definition", "offset": [294, 311]}, {"key": "in-accordance-with", "type": "definition", "offset": [339, 357]}, {"key": "breach-of-contract", "type": "definition", "offset": [407, 425]}, {"key": "other-remedies", "type": "clause", "offset": [460, 474]}, {"key": "except-as-otherwise-provided", "type": "clause", "offset": [476, 504]}, {"key": "the-intention-of-the-parties", "type": "clause", "offset": [529, 557]}, {"key": "for-failure-to-perform", "type": "clause", "offset": [579, 601]}, {"key": "the-provisions-of-a", "type": "clause", "offset": [621, 640]}, {"key": "relating-to", "type": "definition", "offset": [680, 691]}, {"key": "a-meeting-of-the-parties", "type": "definition", "offset": [757, 781]}, {"key": "pursuant-to-the", "type": "definition", "offset": [805, 820]}, {"key": "consultation-procedure", "type": "clause", "offset": [821, 843]}, {"key": "nothing-in-this-section", "type": "clause", "offset": [861, 884]}, {"key": "a-party", "type": "clause", "offset": [898, 905]}, {"key": "applicable-standard-of-care", "type": "definition", "offset": [908, 935]}, {"key": "party-to-this-agreement", "type": "definition", "offset": [963, 986]}, {"key": "in-the-event", "type": "clause", "offset": [1065, 1077]}, {"key": "a-dispute", "type": "definition", "offset": [1083, 1092]}, {"key": "either-party", "type": "definition", "offset": [1169, 1181]}, {"key": "other-party", "type": "definition", "offset": [1276, 1287]}, {"key": "purpose-of-the", "type": "clause", "offset": [1293, 1307]}, {"key": "failure-to-meet", "type": "clause", "offset": [1370, 1385]}, {"key": "negotiate-in-good-faith", "type": "definition", "offset": [1499, 1522]}, {"key": "provisions-to-be", "type": "clause", "offset": [1606, 1622]}, {"key": "alternative-service", "type": "definition", "offset": [1656, 1675]}, {"key": "each-party", "type": "definition", "offset": [1713, 1723]}, {"key": "business-requirements", "type": "clause", "offset": [1737, 1758]}, {"key": "days-after", "type": "definition", "offset": [1813, 1823]}, {"key": "inability-to", "type": "clause", "offset": [1846, 1858]}, {"key": "the-future", "type": "clause", "offset": [1933, 1943]}], "hash": "9f954eceaa6c3326ff203227e6ac4ec2", "id": 5}, {"samples": [{"hash": "8rjUae9mW2y", "uri": "/contracts/8rjUae9mW2y#service-level-documents", "label": "Sub Administration Services Agreement (Ge Investments Funds Inc)", "score": 23.3230667114, "published": true}, {"hash": "5rZX8PG4hyw", "uri": "/contracts/5rZX8PG4hyw#service-level-documents", "label": "Sub Administration Services Agreement (Elfun Income Fund)", "score": 23.3230667114, "published": true}, {"hash": "478tltNGWN0", "uri": "/contracts/478tltNGWN0#service-level-documents", "label": "Sub Administration Services Agreement (Elfun Tax Exempt Income Fund)", "score": 23.3230667114, "published": true}], "size": 5, "snippet": "The Administrator and Sub-Administrator may from time to time, in good faith, agree on certain performance measures by which the Sub-Administrator is expected to provide the Services (\u201cService Level Documents\u201d). The Service Level Documents are designed to provide metrics and other information which may be utilized by the parties to help measure performance. The parties agree that, except as outlined in the immediately following paragraph as it relates to Critical Services, Service Level Documents reflect performance goals, and that any failure to perform in accordance with the provisions thereof may not by itself constitute a breach of the standard of care under this Agreement that gives rise to contractual or other remedies but may under relevant circumstances be a factor in assessing whether Sub-Administrator has met such standard of care. With respect to any existing or additional Service provided pursuant to this Agreement, Administrator and Sub-Administrator will mutually determine whether the associated Service will be designated as a Service or element of Service for which satisfactory performance by Sub-Administrator is critical (a \u201cCritical Service\u201d). Sub-Administrator\u2019s performance with respect to any Service that will become a Critical Service will not be considered before the effective date of becoming a Critical Service for the purpose of determining termination events or rights hereunder.", "snippet_links": [{"key": "the-administrator", "type": "clause", "offset": [0, 17]}, {"key": "from-time-to-time", "type": "clause", "offset": [44, 61]}, {"key": "in-good-faith", "type": "definition", "offset": [63, 76]}, {"key": "performance-measures", "type": "definition", "offset": [95, 115]}, {"key": "the-sub", "type": "clause", "offset": [125, 132]}, {"key": "the-services", "type": "definition", "offset": [170, 182]}, {"key": "information-which", "type": "clause", "offset": [282, 299]}, {"key": "by-the-parties", "type": "clause", "offset": [316, 330]}, {"key": "the-parties-agree-that", "type": "clause", "offset": [360, 382]}, {"key": "relates-to", "type": "definition", "offset": [448, 458]}, {"key": "critical-services", "type": "definition", "offset": [459, 476]}, {"key": "performance-goals", "type": "definition", "offset": [510, 527]}, {"key": "failure-to-perform", "type": "definition", "offset": [542, 560]}, {"key": "in-accordance-with", "type": "definition", "offset": [561, 579]}, {"key": "the-provisions", "type": "clause", "offset": [580, 594]}, {"key": "standard-of-care", "type": "clause", "offset": [648, 664]}, {"key": "other-remedies", "type": "clause", "offset": [720, 734]}, {"key": "relevant-circumstances", "type": "clause", "offset": [749, 771]}, {"key": "with-respect-to", "type": "clause", "offset": [854, 869]}, {"key": "service-provided", "type": "definition", "offset": [897, 913]}, {"key": "pursuant-to-this-agreement", "type": "clause", "offset": [914, 940]}, {"key": "determine-whether", "type": "clause", "offset": [992, 1009]}, {"key": "as-a-service", "type": "definition", "offset": [1052, 1064]}, {"key": "performance-by-sub", "type": "clause", "offset": [1110, 1128]}, {"key": "any-service", "type": "clause", "offset": [1227, 1238]}, {"key": "date-of", "type": "clause", "offset": [1319, 1326]}, {"key": "for-the-purpose-of", "type": "definition", "offset": [1355, 1373]}, {"key": "termination-events", "type": "clause", "offset": [1386, 1404]}, {"key": "rights-hereunder", "type": "clause", "offset": [1408, 1424]}], "hash": "4ff9be097d37eb4706a50f69529ed217", "id": 6}, {"samples": [{"hash": "j7INlnexjsY", "uri": "/contracts/j7INlnexjsY#service-level-documents", "label": "Transfer Agency and Call Center Services Agreement (Ge Investments Funds Inc)", "score": 25.3230667114, "published": true}, {"hash": "iW2M2McnEGi", "uri": "/contracts/iW2M2McnEGi#service-level-documents", "label": "Transfer Agency and Call Center Services Agreement (Elfun Trusts)", "score": 25.3230667114, "published": true}, {"hash": "cAhhf2EwVyh", "uri": "/contracts/cAhhf2EwVyh#service-level-documents", "label": "Transfer Agency and Call Center Services Agreement (Elfun Tax Exempt Income Fund)", "score": 25.3230667114, "published": true}], "size": 4, "snippet": "A. GE Parties and USBFS may from time to time, in good faith, agree on certain performance measures by which USBFS is expected to provide the TA and Call Center Services (\u201cService Level Documents\u201d). The Service Level Documents are designed to provide metrics and other information that may be utilized by the parties to help measure performance. The parties agree that, except as outlined in Section 3.B. as it relates to Critical Services, Service Level Documents reflect performance goals, and that any failure to perform in accordance with the provisions thereof may not by itself constitute a breach of the standard of care under this Agreement that gives rise to contractual or other remedies but may under relevant circumstances be a factor in assessing whether USBFS has met such standard of care.\nB. With respect to any existing or additional Services, USBFS and GE Parties will mutually determine whether the associated service will be designated as a critical service or element for which satisfactory performance by USBFS is critical (a \u201cCritical Service\u201d). The parties agree that each of the services identified on Exhibit E hereto will be considered a Critical Service.\nC. USBFS\u2019s performance with respect to any service that will become a Critical Service will not be considered before the effective date of becoming a Critical Service for the purpose of determining termination events or rights hereunder.", "snippet_links": [{"key": "ge-parties", "type": "definition", "offset": [3, 13]}, {"key": "from-time-to-time", "type": "clause", "offset": [28, 45]}, {"key": "in-good-faith", "type": "definition", "offset": [47, 60]}, {"key": "performance-measures", "type": "definition", "offset": [79, 99]}, {"key": "provide-the", "type": "clause", "offset": [130, 141]}, {"key": "call-center-services", "type": "definition", "offset": [149, 169]}, {"key": "and-other-information", "type": "clause", "offset": [259, 280]}, {"key": "by-the-parties", "type": "clause", "offset": [302, 316]}, {"key": "the-parties-agree-that", "type": "clause", "offset": [346, 368]}, {"key": "relates-to", "type": "definition", "offset": [411, 421]}, {"key": "critical-services", "type": "definition", "offset": [422, 439]}, {"key": "performance-goals", "type": "definition", "offset": [473, 490]}, {"key": "failure-to-perform", "type": "definition", "offset": [505, 523]}, {"key": "in-accordance-with", "type": "definition", "offset": [524, 542]}, {"key": "the-provisions", "type": "clause", "offset": [543, 557]}, {"key": "standard-of-care", "type": "clause", "offset": [611, 627]}, {"key": "this-agreement", "type": "clause", "offset": [634, 648]}, {"key": "other-remedies", "type": "clause", "offset": [683, 697]}, {"key": "relevant-circumstances", "type": "clause", "offset": [712, 734]}, {"key": "with-respect-to", "type": "clause", "offset": [808, 823]}, {"key": "additional-services", "type": "clause", "offset": [840, 859]}, {"key": "determine-whether", "type": "clause", "offset": [896, 913]}, {"key": "performance-by", "type": "clause", "offset": [1012, 1026]}, {"key": "the-services", "type": "definition", "offset": [1100, 1112]}, {"key": "exhibit-e", "type": "definition", "offset": [1127, 1136]}, {"key": "any-service", "type": "clause", "offset": [1222, 1233]}, {"key": "date-of", "type": "clause", "offset": [1314, 1321]}, {"key": "for-the-purpose-of", "type": "definition", "offset": [1350, 1368]}, {"key": "termination-events", "type": "clause", "offset": [1381, 1399]}, {"key": "rights-hereunder", "type": "clause", "offset": [1403, 1419]}], "hash": "06a3210bcd603fdfa2225ed5a9a0435a", "id": 7}, {"samples": [{"hash": "3IU1pdYoX9c", "uri": "/contracts/3IU1pdYoX9c#service-level-documents", "label": "Custodial Services Agreement (Schwab Investments)", "score": 33.4846000671, "published": true}, {"hash": "dg80dWpFAHR", "uri": "/contracts/dg80dWpFAHR#service-level-documents", "label": "Custodial Services Agreement (Schwab Capital Trust)", "score": 33.4709091187, "published": true}], "size": 3, "snippet": "The Client and the Custodian may from time to time, in good faith, agree on certain performance measures by which the Custodian is expected to provide the services contemplated by this Agreement (\u201cService Level Documents\u201d). The Service Level Documents are designed to provide metrics and other information which may be utilized by the parties to help measure performance. The parties agree Service Level Documents reflect performance measures as opposed to specific contractual obligations. 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The Service Level Documents are designed to provide metrics and other information that can be utilized by the parties to help measure the Administrator's performance. The parties agree the Service Level Documents reflect performance measures as opposed to specific contractual obligations. Notwithstanding, the parties agree that (1) Administrator's inability to achieve such performance measures may give rise to grounds for termination pursuant to Section 14; and (2) Administrator's performance and/or nonperformance of the services, separate and apart from the performance measures in the Service Level Documents, may give rise to any remedies tort or contract that the Trust may assert against Administrator under the terms of this Agreement.", "snippet_links": [{"key": "the-trust", "type": "clause", "offset": [0, 9]}, {"key": "the-administrator", "type": "clause", "offset": [14, 31]}, {"key": "from-time-to-time", "type": "clause", "offset": [36, 53]}, {"key": "in-good-faith", "type": "definition", "offset": [55, 68]}, {"key": "performance-measures", "type": "definition", "offset": [87, 107]}, {"key": "the-services", "type": "definition", "offset": [158, 170]}, {"key": "contemplated-by-this-agreement", "type": "clause", "offset": [171, 201]}, {"key": "and-other-information", "type": "clause", "offset": [291, 312]}, {"key": "by-the-parties", "type": "clause", "offset": [334, 348]}, {"key": "contractual-obligations", "type": "clause", "offset": [496, 519]}, {"key": "the-parties-agree-that", "type": "clause", "offset": [538, 560]}, {"key": "inability-to", "type": "clause", "offset": [581, 593]}, {"key": "pursuant-to-section-14", "type": "clause", "offset": [669, 691]}, {"key": "separate-and-apart", "type": "definition", "offset": [768, 786]}, {"key": "the-performance", "type": "clause", "offset": [792, 807]}, {"key": "terms-of-this-agreement", "type": "clause", "offset": [954, 977]}], "hash": "aefbe513ca5726f1bbfb57b7b9e883d4", "id": 10}], "next_curs": "CmASWmoVc35sYXdpbnNpZGVyY29udHJhY3RzcjwLEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2IiBzZXJ2aWNlLWxldmVsLWRvY3VtZW50cyMwMDAwMDAwYQyiAQJlbhgAIAA=", "clause": {"size": 52, "title": "SERVICE LEVEL DOCUMENTS", "parents": [["terms-of-appointment", "TERMS OF APPOINTMENT"], ["performance-obligations-and-liabilities", "Performance Obligations and Liabilities"], ["general", "General"]], "children": [], "id": "service-level-documents", "related": [["service-level-agreements", "Service Level Agreements", "Service Level Agreements"], ["service-level-agreement", "Service Level Agreement", "Service Level Agreement"], ["service-levels", "Service Levels", "Service Levels"], ["service-level", "Service Level", "Service Level"], ["service-level-expectations", "Service Level Expectations", "Service Level Expectations"]], "related_snippets": [], "updated": "2025-07-13T05:45:30+00:00", "also_ask": [], "drafting_tip": null, "explanation": "The 'Service Level Documents' clause defines the standards and metrics by which the performance of services under the agreement will be measured and monitored. Typically, this clause references or incorporates documents that outline specific service levels, such as response times, uptime guarantees, or quality benchmarks, and may detail reporting and review procedures. Its core practical function is to ensure both parties have a clear, mutual understanding of expected service performance, thereby reducing disputes and providing a basis for accountability."}, "json": true, "cursor": ""}}