Service Level Agreements. SLA) The Contractor shall provide Service Level Agreements (SLAs) as defined below. The intent of this section is to provide Customers, CALNET 3 CMO and the Contractor with requirements that define and assist in the management of the SLAs. This section includes the SLA formats, general requirements, stop clock conditions, and the Technical SLAs for the services identified in this solicitation.
Appears in 4 contracts
Samples: www.electriclightwave.com, zayo-calnet.s3.us-west-2.amazonaws.com, zayo-calnet.s3.us-west-2.amazonaws.com
Service Level Agreements. SLA) The Contractor shall provide Service Level Agreements (SLAs) as defined below. The intent of this section is to provide Customers, CALNET 3 CMO and the Contractor with requirements that define and assist in the management of the SLAs. This section includes the SLA formats, general requirements, stop clock conditions, conditions and the Technical SLAs for the services identified in this Category solicitation.
Appears in 2 contracts
Samples: zayo-calnet.s3.us-west-2.amazonaws.com, zayo-calnet.s3.us-west-2.amazonaws.com
Service Level Agreements. SLA) SLA)β The Contractor shall provide Service Level Agreements (SLAs) as defined below. The intent of this section is to provide Customers, CALNET 3 CMO and the Contractor with requirements that define and assist in the management of the SLAs. This section includes the SLA formats, general requirements, stop clock conditions, and the Technical SLAs for the services identified in this solicitation.
Appears in 1 contract
Samples: www.electriclightwave.com
