Common use of Service Level Agreements Clause in Contracts

Service Level Agreements. (Managed Services) OGS and the Authorized Users require Service Level Agreements (SLA) on all managed services proposed in response to Section V of this RFP. Bidders must describe, in their proposal, its standard and optional SLAs for all proposed voice services. Managed Services SLA‌ SPECIFIC‌‌ Location Bid or SLA (Page/Section) or Service Not Bid Meet Requirement‌ Exceed Requirement Does Not Meet Requirement

Service Level Agreements. (Managed Services) OGS and the Authorized Users require Service Level Agreements (SLA) on all managed services proposed in response to Section V of this RFP. Bidders must describe, in their proposal, its standard and optional SLAs for all proposed voice Internet Access (only service bid in this category) services. Managed Services SLA‌ SPECIFIC‌‌ Location Bid or SLA (Page/Section) or Service Not Bid Meet Requirement‌ Requirement‌‌‌ Exceed Requirement Requiremen t‌ Does Not Meet Requirement

Service Level Agreements. (Managed Services) OGS and the Authorized Users require Service Level Agreements (SLA) on all managed services proposed in response to Section V of this RFP. Bidders must describe, in their proposal, its standard and optional SLAs for all proposed voice services. Managed Services SLA‌ SPECIFIC‌‌ Location Bid or SLA (Page/Section) or Service Not Bid Meet Requirement‌ Requirement Exceed Requirement Does Not Meet RequirementRequirement‌‌

Service Level Agreements. (Managed Services) OGS and the Authorized Users require Service Level Agreements (SLA) on all managed services proposed in response to Section V of this RFP. Bidders must describe, in their proposal, its standard and optional SLAs for all proposed voice services. Managed Services SLA‌ SPECIFIC‌‌ Location Bid or SLA (Page/Section) or Service Not Bid Meet Requirement‌ Exceed Meet‌‌‌ Requirement Exceed‌ Requirement Does Not Meet Requirement

Service Level Agreements. (Managed Services) OGS and the Authorized Users require Service Level Agreements (SLA) on all managed services proposed in response to Section V of this RFP. Bidders must describe, in their proposal, its standard and optional SLAs for all proposed voice services. Managed Services SLA‌ SPECIFIC‌‌ Location Bid or SLA (Page/Section) or Service Not Bid Meet Requirement‌ Requirement Exceed Requirement Does Not Meet Requirement

Service Level Agreements. (Managed Services) OGS and the Authorized Users require Service Level Agreements (SLA) on all managed services proposed in response to Section V of this RFP. Bidders must describe, in their proposal, its standard and optional SLAs for all proposed voice services. Managed Services SLA‌ SPECIFIC‌‌ Location Bid or SLA (Page/Section) or Service Not Bid Meet Requirement‌ Requir ement Exceed Requirement Does Not Meet Requirement

Service Level Agreements. (Managed Services) OGS and the Authorized Users require Service Level Agreements (SLA) on all managed services proposed in response to Section V of this RFP. Bidders must describe, in their proposal, its standard and optional SLAs for all proposed voice services. Group 77017 Comprehensive Telecommunications Services RFP 20268 Page 9 of 24 Version - March 12, 2007 Managed Services SLA‌ SPECIFIC‌‌ SLA SPECIFIC Location Bid or SLA (Page/Section) or Service Not Bid Meet Requirement‌ Require ment Exceed Requirement Require ment Does Not Meet Requirement

Service Level Agreements. (Managed Services) OGS and the Authorized Users require Service Level Agreements (SLA) on all managed services proposed in response to Section V of this RFP. Bidders must describe, in their proposal, its standard and optional SLAs for all proposed voice services. Managed Services SLA‌ SPECIFIC‌‌ Location Bid or SLA (Page/Section) or Service Not Bid Meet Requirement‌ Requirement Exceed Requirement Does Not Meet Requirement